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Wyndham Grand Rio Mar Beach Resort & Spa All Inclusive Package

Caribbean | Puerto Rico Our Rating rating Details
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Customer Rating 30 Reviews
Value
 
3.9
Service
 
4.3
Beaches & Pools
 
4.6
Dining Options
 
3.5
Room Comfort
 
4.6
4.3 out of 5
"Very beautiful resort, everything you need in one place. Service is top notch. Definitely coming here again." – Joemaury
32 out of 39 (82%) customers would recommend this product to a friend.
Family fun in the pool at Wyndham Rio Mar Beach Resort! View from room Best view

All Wyndham Grand Rio Mar Beach Resort & Spa All Inclusive Package Customer Reviews

1-10 of 30 reviews. Sort by
May 13, 2016
We would go back in a heartbeat!

Stayed 5 nights and had a very nice time. If you're looking to party and lots of activities, this might not be the place for you. We were looking for a quiet retreat to just be beach bums and chill. Fit the bill perfectly since we went just before peak season starts. We would go back here in a heartbeat. Pros, the place is super clean and well maintained. Gorgeous hotel, lush landscaping and the staff was amazing. They gave us all kinds of information and guidance to get around on our own. Ocean in the front of the hotel and the rain forest and mountains behind it...amazing views Half of the resort is Margaritaville.. with a 5 O'clock somewhere bar that has good drinks and fantastic food...though very pricey if you are not all inclusive. Expect to pay double what you are used to for food in the States...it is an island, ya know. We strongly suggest..if you want to have some drinks and eat at least twice a day...go all inclusive here!! Also, near the activity pool is the Sea-breeze bar....with fair like mahi tacos, burgers, etc. Casino on site but, pretty small and since locals go in just for the casino..can get crowded and have to wait for a machine. No biggie. The buffet at the "main" restaurant had odd open and closed times but, was very good. The actual buffet part was only available once for breakfast, so they let us order off the menu the rest of the time and it was great. Again..very pricey if not all inclusive. Two other restaurants were onsite but, one was closed for the season. We never tried the other. You also have access to the Country Club on site for dinner..a shuttle will take you there and pick you up. Very good food. Not part of the all inclusive but, worth the trip...is Richie's. Concierge will call a shuttle and be there in 10 mins to take you and bring you back. Fabulous food...and the view ....breathtaking. Mark and Robert are so cool, they really made our dinner fun. It's pricey but, so worth it. Same place owns a convenience store just a mile away and will take you if you need stuff for free! Though tips are customary, gas is high there. There is one pool for activities/water slide/games and kids and one adult only pool....the adult pool was a huge selling point for us. Again, we came to chill. Beach is very nice and clean..always chairs available and the water is nice enough to swim in most of the time. Nice gift shop on site and Enterprise car rental. Driving in PR is super easy though expect traffic at typical times.. 8AM and 5-6PM. We drove ourselves to Old San Juan and it was a breeze! Don't be afraid to drive in PR... do it. Parking near the tourist areas is tricky... if you can't find a parking garage then expect to parallel park in very tight spaces...we suggest a compact car. Forgo the SUV unless you have a large party with you. you get an adjustable and removable armband that is also your room key...we liked that a lot. Safe for the pool..swam with it on, no issues. there is a small bistro inside that has excellent coffee, pastries, and things like pizza, sandwiches open very late. (not part of all inclusive) Try the quesarito and the guava "ribs" pastry....super good. And try mofongo at Richies...or the country club, crazy good! El Yunque national rain forest is just a short ride away.. you can zip line through the treetops! San Juan has some amazing forts to visit and lots of unique shops as well as stuff like Coach, Chopard, Guess, Ben & Jerry's..the standard US stuff. PR Spanish is (for obvious reasons) a bit different from the Spanish we learn in the states but, we never HAD to use it... just did it as a sign of respect. But, trying earns their respect and helps you read the road signs when driving. Cons... pretty minor stuff but, just being honest. the resort is new to the "all inclusive" and was a little confusing as to where and what you could have there. We were limited to certain items off the menu. Everything we had was great but, sometimes the main restaurant was closed when it was supposed to be open. Again, there are other options so..no biggie. Unlike all the other all inclusive places we've been.... you still have to wait for the check and sign. Pool closed at around 7 or 8PM. Would be nice if was open later. They only give you two bottles of water upon arrival.. that's it. The rest you are getting on your own and there was no mini fridge to store drinks in. Top floor rooms ..have no cover on the balcony and since it rains off and on a lot in May, it was kinda useless to us. No biggie..we just went downstairs and sat outside. Hot water in the mornings..can take a few minutes and we were in low season. You can eat and drink at the Margaritaville bar but, the pool, swim-up bar, hammocks on that side are for those staying on the Margaritaville side only. Wasn't an issue for us, just be aware you will be --very nice and politely-told and expected to leave. it's the only swim up bar and hammocks on the property. Expect to get up and get your own drinks...we only had a pool waiter one day and only came by twice the whole day. Again..minor but, worth mentioning so you know what to expect. Over all, I'd give the place 4.5 stars. If they made the all inclusive a little easier, streamlined the dinning times a bit and had a few more options, I'd probably give it 5. When you are there for more than 6 days, the options can get kinda redundant unless you head to Richie's or hit up the Kiosko's down the road in Luquillo. The staff is ....great. BE respectful and clam...(as you should be anyways.) Being high handed will not get you far in PR!! These people are real and will look you in eye.. fell in love with talking to them and they made our trip extra fun and memorable. We really like it here.


23 of 23 found this helpful
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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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Top 500 Contributor
From: tx
Age: 35-44
Travel: 3-6 trips/year

April 19, 2016
Awesome Resort

The resort property was beautiful and very well maintained. Service was good with very helpful staff. When we arrived for our all-inclusive stay, we found out that there were a couple of restaurants and a bar that were not included. The package also did not include premium liquor. But all in all, a delightful vacation on a pristine beach, with stunning views and enough activities close by to satisfy even the most adventurous traveler.

View from room
23 of 24 found this helpful
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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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Top 1000 Contributor
From: Oklahoma City, OK
Age: 55-64
Travel: 1-2 trips/year

October 25, 2016
Nice Trip

The place is very nice and well kept. The staff was friendly and attentive. For an all-inclusive, the food exceeded my expectations. I do feel that management could make the all-inclusive option much more simpler for the guests and staff. Even though we were given very clear instructions on what was and wasn't included, many of the staff were unsure. Too often we were having to have conversations with the staff about this which led to them checking with their manager. In one instance we were charged a $70 up charge for a meal when the waiter told us it would be $20. Overall I was very happy with the trip and the service we received. Hopefully management can tweak things to make it perfect for future guests.


23 of 24 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Wisconsin
Age: 35-44
Travel: 1-2 trips/year

October 25, 2016
Nice Place - Had a lot of Fun

Spent a long weekend on the property for a surprise 40th birthday party. Had a group of 9 and we did the all-inclusive program. It is my understanding that they just started this program and you could tell. Seemed like the policies where changing daily. It did not include top shelf liquor or beer. Did not include drinks that had two liquors in them. Also did not include tips. It was not a 24 hour all you can eat. You got two breakfast, two lunches and two dinners per room. With that being said, we got plenty of food and 90 percent of it was excellent. The grounds and the beach are some of the best that I have seen. Water was a great temp and just rough enough to have fun while you were in it, but I never felt unsafe. I thought the resort was very nice, just do your research so you know what it is you are getting when you book.


15 of 15 found this helpful
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Overall Rating: 4
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Wisconsin
Age: 45-54
Travel: 3-6 trips/year

August 24, 2016
Not so all inclusive

My boyfriend and I opted for the all inclusive plan. There were restaurants that we were not able to go to (or had to pay extra) and we were unable to use the swim up bar with our plan. We spent way too much money in tips just to get attention and some servers were rude. We still had a good time but not so sure we will ever go back.


9 of 9 found this helpful
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Overall Rating: 4
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Philadelphia, pa
Age: 25-34
Travel: 1-2 trips/year

July 4, 2016
Not as inclusive as i thought

First let me start by saying, the staff is very friendly and quite accomadating. The beach was beautiful and they have chairs and umbrellas available to use at no cost. However they do start to pick them up between 4 and 5 pm and they do not care if ur using them, they will take them!! Same at the pool they lower umbrellas at a certain time, i seen one of the guys do it without even saying anything initially! However the pools are all very nice and clean!! Now i had the all inclusive package, apparently its pretty new so everyone didnt have it and all the staff was not very clear on what was and what was not included. Which i was unaware of. Also im use to going to an all inclusive resort and everything being all inclusive, will its not!! It was pretty annoying having to always ask or wonder if i was sticking to the package! There are quite a few areas that are all inclusive but no premium liquor is included so make sure they know u r all inclusive. The breakfast buffet was very good tasting, however the variety is the same everyday. The burgers at the seabreeze bar near the pool are awesome!!! The 5 0clock pool bar does not include food or drinks in the package, which i thought was horrible, also of the 3 pools i felt this one should have been the all adult pool since it is more seperated from the others and has the swim up bar!! At about 10pm everything pretty much shuts down except the bar near the lobby and casino stay open a little later but only on the weekends. Not really a place to go if u looking to party, u can go to san juan, which we did go to a really nice club, but the cab was $150. They recommend you rent a car, but then u also have to pay to park everyday, so i guess it depends on what u plan to do as far as what would work better for you. Also after a certain time there is no where you can even get a snack, something to eat or drink, not even a snack machine. I get thirsty at night so this was horrible for me and we had to rooms, our room with the king bed did bot have a fridge, thank god the kids room with the double beds did have one!! The balcony is nice with a great view of the beach and pool. Also if you plan to do excursions book ahead!! Unlike most resorts the people are usually there to help book and the prices are the same as what cheap carribean shows you, however they do not, they have other people there and the prices are increased even more, its ridiculous!! What we found is that calling the places ourselves and catching a cab wr saved over $200 for 4 people then even what cheap careibean offered. However, there is a little waiting involved, always call ahead and get appropriate timing of the adventures you want to do!! The rooms were really nice and clean and the room cleaning daily was great!! Overall its a nice resort but i think they could do a bit more to make it more convient for the guests who have this option, i was not happy about that and of course at the end i had to get adjustments to my bill, because the billed me for stuff they shouldnt, however they did fix it with no problem, but i just didnt want to have to go through it!! Overall a nice resort though...


8 of 8 found this helpful
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Overall Rating: 3
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: Buffalo, ny
Age: 35-44
Travel: 1-2 trips/year

July 5, 2016
Not so good feeling.

Have been on all inclusive trips before, but this is more of a well maybe it's inclusive. We could only eat at certain restaurants and only if they where open. Not all foods were included on the lists. Surcharges at two restaurants were higher than meals that my wife are I are accustomed to eating. No microwave or small fridge in room. We were only allowed to drink the cheaper wines, liquors,and beer. Made to feel like 2nd class citizens though we had paid extra for the trip. Resort was nice and were the beaches. Hiking in the rain forest was a great experience as was the bio bay in Fajardo. Will definitely stay somewhere else should we decide to return to PR. Expected more from Wyndham


8 of 8 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: Tennessee
Age: 55-64

April 20, 2017
Don't do all inclusive , not worth it!!

Pro: grounds nice, hotel clean and comfortable, pools decent, nice that they have an adult only pool for those that don't want noisy children around. They have a child wading pool that was nice for toddlers. Cons: everything else!!! We paid for all inclusive for ease of everything... We were sadly disappointed with how it was handled here. It is not a true all inclusive as one would experience in Mexico or Jamaica. It is really a 'meal plan' instead, with maximum limits to what you could eat. The website said there was a breakfast, lunch and dinner buffet and a few restaurants, some of which were not included. Ok, not a big deal, we were sure we could find someplace we would enjoy... . When we got there we were told there was a breakfast buffet only, because there was a 'pop up' restaurant instead, though we could go to as part of the package. We were also told which restaurants were part of the package and not, and that we were only allowed certain drinks, nothing top shelf unless you pay extra. (The drink part we were fine with because we are not big drinkers). We were also told the tips were NOT included at the restaurants. At each meal we were told what we could order as part of the package, and we received a bill where we had to add 15% (minimum) for gratuity. The breakfast buffet was a joke, especially for $26/person for those not in the all inclusive. Lunch choices were limited, (or so we thought), we found out the day before we left that the lobby bar WAS included in package, the food there was very good as compared to the burned and overpriced hamburgers at the tiki bar outside ($107 for 2 burgers, appetizer and 2 drinks!). Dinner at Palio was delicious, we ate there twice. We did not care for the pop up restaurant at all, and much to our unpleasant surprise it WAS added to our final bill, when I questioned it, we were told by the front desk that it was not included. I did speak to a manager and she did void the charge, so it worked out - however, we did run into another family that was also told it was part of the package, so the resort staff needs to get their act together. All the wait staff was pleasant and some even very helpful with things to do and see. The service staff was less helpful, and the tours and excursions personnel very unhelpful! She did not offer any useful information, and the only thing she said was forced when we asked her point blank about tours. We felt they were extremely overpriced too, so we ended up booking the horseback riding excursion on our own and saving over $110!!! We also rented a car (located on premises) and toured old San Juan ourselves. I would recommend to rent a car and drive from the airport to the hotel (it's not a resort, there is nothing to do on rainy days or at night) and do your own excursions to save money. Plus, if you don't do the all inclusive (which I recommend to NOT do), you will need a car to drive somewhere else to eat authentic Puerto Rican cuisine because there wasn't much of that on the resort. All in all, this was not a vacation to remember, other than we felt cheated on the all inclusive part. The hotel was clean, comftable with beautiful views. The food varied from horrible, to marginal, to delicious, but all was overpriced for non all inclusive patrons. The hotel did not offer anything to do there than golf, tennis, and limited water activities, allof which you had to pay extra for. Nothing to do the day it poured except watch tv or gamble at the lame casino. There were pool tables, ping pong tables and a foosball table on the far side, but they were not set up for use. Buyer beware!


6 of 6 found this helpful
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Overall Rating: 2
Value
 
1.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Southern New Jersey
Age: 35-44
Travel: 1-2 trips/year

April 21, 2017
Definitely Worth Getting All-Inclusive Deal!

The resort was gorgeous, food was delicious. I just wish the tips had been included with the all inclusive package so you don't have to worry about that but overall it's still a great deal! Also the only reason I didn't give this hotel 5 stars is because the entertainment compared to other resorts where we have stayed were not great. There was only one time when they had hair braiding and no Zumba or dance entertainment as you see in other resorts. Also- I strongly recommend you rent a car or you will get bored. Explore. If you rent at the hotel it's through enterprise and about $95/day. The resort does not offer free shuttle service anywhere outside the resort. I wish it took us at least to a bakery or local shops. We drank all day and the food was amazing. I would definitely recommend and stay here again.


5 of 5 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Colonia, NJ
Age: 35-44
Travel: 1-2 trips/year

February 2, 2017
Best stay ever

I enjoyed the resort,it was very clean and worth every penny.I only gave the beach and pool a 4 because my husband and i was so busy with the excursions that we really didn't get to spend time on the beach or at the pool.but we did try it out for a short period of time and it was good.We got the all exclusive package and it was great.The employees was on point awesome.The food was terrific especially at the iguanas pub img to dye for.The shuttle service was great runs every 15mins as well as the casino was nice...we stay 4days 3 nights.next time we will stay linger and try out the other things they have on the resort.But our overall experince was to die for.


11 of 14 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New York
Age: 25-34
Travel: 1-2 trips/year