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The Grand at Moon Palace Cancun

Mexico | Mexico - Riviera Maya Our Rating rating Details
InfoCustomer ReviewsQuestions & Answers
Customer Rating 6 Reviews
Value
 
4.1
Service
 
4.0
Beaches & Pools
 
3.9
Dining Options
 
4.6
Room Comfort
 
4.6
4.3 out of 5
5 out of 7 (71%) customers would recommend this product to a friend.

All The Grand at Moon Palace Cancun Customer Reviews

1-6 of 6 reviews. Sort by
March 27, 2017
Just fair

The resort was booked with the idea it was finished and entire facility open and available for use. Not true at all. The restaurants did not have all the items on their menu available which I think was unusual since it was food and I assume could be ordered and provided per the menu. We would leave our room in the morning and come back around 5pm and the room was still not cleaned and fresh. We would have to call for housekeeping to come. We put our belongings in the safe the first day of arrival and used the safe daily to access our jewelry and watches for the dinners but on the third day I was not able to get into the safe so I called security they came and opened the safe for me. The day we left I took everything out of our safe and while at the airport my husband went to purchase breakfast and asked if I took any of his cash and I said no. Well somehow $600.00 was missing from his cash in his wallet. We immediately called the resort when we arrived home and spoke to public relations and gave them the information but have not heard back from anyone. We always put our cash in the safe upon arrival since we booked at an all inclusive resort. I found it odd I could not get into the safe after accessing it prior but did not think anything of it. Overall resort was okay until the cash came up missing. Not interested in returning.


27 of 30 found this helpful
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Overall Rating: 4
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Saint Louis Missouri
Age: 45-54
Travel: 7+ trips/year

June 6, 2017
An actual vacation

We were coming off of an incredibly busy school year and looking for a vacation that was relaxing but entertaining for the kids. The Grand at Moon Palace did all of that and more. The spa exceeded our expectations, the restaurants were phenomenal, and we did the Jungle Maya expedition which was a blast. Oh yeah, the pools and beach were so very much fun! We will definitely come here again.

An actual vacation
8 of 10 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Denver, CO
Age: 35-44
Travel: 1-2 trips/year

July 25, 2017
Awful beach

If you are looking for a beautiful beach DO NOT stay here . There is seaweed every where . Plus the resort is isolated from any shopping areas . It is a forty minute drive to the hotel zone . Our check in was awful also . We requested two double beds and got a king size bed . It took a lot of conversation with several different clerks to get the correct room . The communication about activities and events was poorly communicated . We learned more from talking to other guest at the hotel and they too experienced wrong information and lack of information that would have made our stay more pleasurable .


4 of 6 found this helpful
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Overall Rating: 2
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
1.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Maryland
Age: 55-64
Travel: 1-2 trips/year

July 19, 2017
First timer

Great resort. Everyone was so nice. Food and drinks were great. We tried to visit as many restaurants as possible. We enjoyed all the restaurants we were able to visit. Beach was pretty to look at but not as prestine because of the seaweeds.


2 of 5 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Houston, Texas
Age: 45-54
Travel: 1-2 trips/year

July 18, 2017
Really great resort

The rooms were clean and spacious with each room having its own 2 person whirlpool. The staff was amazing and helpful. There was so much to do, I wish we had been able to stay 2 weeks instead of one! Very family friendly and courteous!


1 of 2 found this helpful
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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Texas
Age: 45-54

November 4, 2017
Honeymoon Paradise

I have traveled through Cheap Carribean before and I am very satisfied with their service. The Grand Moon Palace was abosolutely beautiful with wonderful accommodations and multiple activities included in the package. If I had one negative to say, it was that the beach is not the prettiest. It did have a lot of debris compared to other resorts I stayed at in the Carribean..


1 of 2 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Chicago
Age: 25-34
Travel: 1-2 trips/year

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