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Sunscape Puerto Vallarta Resort

Mexico | Mexico - Puerto Vallarta Our Rating rating Details
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Customer Rating 157 Reviews
Value
 
3.5
Service
 
3.7
Beaches & Pools
 
3.6
Dining Options
 
3.0
Room Comfort
 
3.2
3.3 out of 5
"Resort was clean, service was excellent, rooms were comfortable, the food was good, but the drinks (even beer) were watered." – rgreen2512
98 out of 182 (54%) customers would recommend this product to a friend.
broken outdated equipment from the 70s Gorgeous view! This was my tv view for 5 days Locals View from room 710 One of the restaurants Best bday for my 30 Not so blue Massage Area by the ocean View from 6th floor room Beach in front of hotel The beach leaking ceiling = unsanitary bar View from balcony of room

All Sunscape Puerto Vallarta Resort Customer Reviews

1-10 of 157 reviews. Sort by
May 30, 2016
you get what you pay for

Pros: Cheap. Excellent service during the week when occupancy was low. Friendly & helpful staff. Close to airport & downtown. Relatively clean during the week when occupancy was low. Cons: Watered down drinks. Below average food. Salsa helped, but surprised that guacamole was not included. One working elevator. Bars had weird rules - closing at different times & offering different items. Only one pool. Water temperature was too high & felt dirty. Not strict with vendors entering resort's roped off beach area. Resort coupons provided were essentially unusable due to the requirements and restrictions. Summary: You get what you pay for. Was able to overlook some of the flaws for most of the trip. The resort was overcrowded on the weekend with locals & everything suffered because of it. It was a completely different experience. I would not come back - opting to pay a little more for better quality at a resort I wouldn't want to leave. By the end of the trip, we couldn't wait to leave.


21 of 23 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: Chicago, IL
Age: 25-34
Travel: 7+ trips/year

May 19, 2016
Great vacation!!

It was all great! If I have to pick what could have been better I think the only thing I can say is that the additional vouchers that was provided seemed like a scam. Extra $200 in resort coupons is useful only if you spend another $200-$300 to use them. My recommendation would be to avoid the sales people who talk to you after you check in to give you details about the resort coupons. I would like if a massage is included in the package...just my recommendation. Also, they do not provide shampoo and toothpaste(they provide body lotion, conditioner and body wash) ...small things that did not really matter to me..but I will mention it as it may help other people and maybe Sunscape will start providing shampoos and toothpaste. Overall it was very good...definitely can be improved but I enjoyed my stay and was very happy with the package.


8 of 8 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: WA
Age: 25-34
Travel: 1-2 trips/year

February 23, 2016
This was not a "luxury accommodation"

The Sunscape's saving grace is their wonderful staff. The hotel itself is under renovations, but we booked under the auspices that it was completed. It was said to be an Apple 5 star which it wasn't. The food was fair at best, not much of a selection at all. We upgraded our room, but was disappointed at the "up grade." Having said that, we were barely in our room as we hung out at the pool all day which was awesome. The pool staff and activities were fantastic. I always had a nice drink in hand, whether I was lounging, or floating around the pool. The back drop you can't beat... Located in the center of the bay, with the beautiful beach at your feet and lush green mountains that surrounded you. Overall, we had a great time, because if you can't be happy swimming around a pool in paradise, something is wrong... We were just disappointed by the misleading description that we were staying at a 5 star with nicer accommodations and food options....


10 of 11 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: San Diego, CA
Age: 25-34
Travel: 3-6 trips/year

October 2, 2016
You get what you pay for

Resort was under construction When we arrive in the lobby. There were paint touch-ups being done around the main bar and throughout the entire Hotel. Customer service was horrible, the staff clearly did not want to be there. Dining options are very limited as one of their main restaurant was closed throughout the entire duration with no explanation. The food that was offered was tasteless. One working elevator in the first two days of our trip. The elevator smells like dirty mold. The hallways also smelled really bad. The room itself was pretty clean add events haven't been cleaned out in a long time which also caused a very unwelcoming order. The mini fridge was not restocked every time housekeeping came. Will not good back even if it is a free trip.


5 of 5 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Washington,Dc
Age: 25-34
Travel: 3-6 trips/year

January 20, 2017

We were on vacation at Sunsacpe from Jan 7-14th with a group of friends. We went into the trip not having high expectations reading other good and bad reviews ourselves. The food was good, we didn't really do the buffet for dinners only for breakfast and a few times at lunch. All the restaurants had good food but I'm not picky with food. We did eat off the resort a few nights too to mix it up! We all really enjoyed having a swim up pool bar and we utilized that the most during the day. Beds were so/so they are 2 full size in the rooms if you don't ask for a king. Some of the others in our group had more comfortable beds then we did. Overall I had no complaints all the staff made our stay very welcoming and fun experience! We would definitely go back!


5 of 5 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Shakopee, MN
Age: 25-34
Travel: 1-2 trips/year

February 3, 2017
Great Trip

First time at Sunscape Resort. Staff was very friendly and helpful and accommodating . They made us feel very welcome. Room was very clean with great view of the ocean. We even saw a whale swimming in the ocean right off the balcony. They had plenty of activities you could do throughout the day, crafts, bingo, pool games tequila tasting etc. We would for sure go back there again.


5 of 5 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Rochester Mn.
Age: 55-64
Travel: 1-2 trips/year

April 25, 2017
Best bang for your buck

I don't have any conplaints about this place. Good food, good drinks, nice staff, great resort, great location, reasonable price to stay here. I would come back in a heartbeat.


5 of 5 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Chicago, IL
Age: 19-24
Travel: 1-2 trips/year

February 8, 2016
Great vaca!

First all inclusive resort and Sunscapes was great! The bar staff were my favorite part. Very friendly and attentive. We felt like we were all friends by the time we left, which is a special quality in a staff. Nightly activities. Food wasn't bad. It's a smaller resort so only a couple of restaurants but it's a short and cheap cab ride downtown to fix that problem if you get sick of the food. Room was ready right at check in and what a room. Amazing view and cleaned promptly everyday. The minibar was only re stocked when we were in the room, which is okay. Made me feel safe and like they respected our privacy. Everyone spoke great English which I wasn't expecting considering I wasn't in an English dominant country. Staff was all very friendly. Pool was always clean and the swim up is great. Clean beach. Clean hotel all around. Overall an incredible value for the price. I would definitely stay again and stick to the Sunscapes brand after our stay here.

Great vaca! Great vaca!
10 of 12 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Denver, co
Age: 25-34
Travel: 1-2 trips/year

April 19, 2016

The service from the staff was top notch, they were all outgoing and friendly and made a person feel welcome and pampered. I was not thrilled with being overwhelmed the second I reached the resort with a sales pitch. I get that the need to "sell" is required to stay in business, however I would recommend allowing a person to at least check into ones room before pushing sales pitches at them. I would say for the value the sunscape was what I expected, it is not a 5 star hotel however overall it was a nice vacation for the money spent.


4 of 4 found this helpful
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Overall Rating: 3
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Michigan
Age: 45-54
Travel: 1-2 trips/year

May 23, 2016
Great time!

We had a great time at this resort, with minimal complaints. The only complaints we would have is the following: the pool does not have enough umbrellas... so people would lay their towels on chairs to reserve them because of the umbrellas. So, we burned! Second, none of the restaurants are fabulous. The Italian restaurant was the best, but we only went the last night, which we regretted! Lastly, it's in all-inclusive resort, so it would have been nice to not feel like we had to leave servers/bell men tips. Beyond that though, we had a great time! It definitely is a destination spot for local Mexican families to vacation, but it was still a lot of fun. The room was really nice (only downside was it's shower... it's nice, but it not properly constructed, so the water gets everywhere!) I would definitely go again, but would like to learn more spanish so I could communicate with the staff in their language!


4 of 4 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Denver, CO
Age: 25-34
Travel: 1-2 trips/year