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Sunscape Dominican Beach Punta Cana

Caribbean | Dominican Republic - Punta Cana Our Rating rating Details
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Customer Rating 46 Reviews
Value
 
3.9
Service
 
3.8
Beaches & Pools
 
3.6
Dining Options
 
3.3
Room Comfort
 
3.7
3.4 out of 5
"The only complaint that I have is, I think the buffet needs a better selection compared to other resorts we've been to. And a better way to keep the food warm!" – Mammarod
30 out of 48 (62%) customers would recommend this product to a friend.
Good luck Green Bay Shots!! At the Disco Beach Geo tubes in Ocean

All Sunscape Dominican Beach Punta Cana Customer Reviews

1-10 of 46 reviews. Sort by
December 30, 2016
Good value, great staff, lots of fun for the kids

Food options could be better, night show could be much better, everything else is great. Totally renovated hotel, everything brand new. Wonderful service, great pool, wonderful staff. A few tips will go a long way to get better drinks and even better service at the food stations. Highly recommended


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Philadelphia
Age: 35-44
Travel: 3-6 trips/year

January 7, 2017
Amazing resort

We decided to do the deal of fortune this time, which means you have no idea where you will be going until a week before you leave, a little scary but the deal stated the resorts are all 4 Palm trees or more. They do tell you the 4 different choices you may be staying at and we had already stayed at 1 of them and it was great so thought what the heck, made it kinda fun and you get a good deal. I'll start with the FREE Wifi through out the resort! Although being on vacation is about staying off the technology and spending time together there is some downtime in the evenings and if you're like me, you like to post a few pics on social media for all your friends back home. The staff was amazing, the place was recently remodeled and had only been open 3/4 weeks when we got there so everyone is pretty new and really excited about their new jobs, so friendly and helpful with all you need. A little language barrier with some staff but with the main Amigos you need to talk with (bar backs, check in, entertainment, servers) They speak fluent English. The grounds are still growing and being worked on but I know in a few months it'll look like the place has been open for years. The pools were very nice, lots of activities throughout the day. They have 3 different pools, one sport activity busy pool, one more laid back and one thats away from all the action thats really laid back. The ocean is beautiful, only complaint here is that its on the Atlantic side of the Island, therefore not as clear and a little more rough. They do have wave breakers so you and your children can get in with no problems. Food and rooms were good, no reservations to eat so that made us really happy that we could eat at any restaurant whenever we wanted or twice if we wanted to (which we did, Japanese Hibachi) So all in all a great trip, too short of course when you come home to snow. I would recommend!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Indianapolis, IN
Age: 35-44
Travel: 3-6 trips/year

February 12, 2017
Great bang for your buck

We booked Deal of fortune which guaranteed we would be in 1 of 4 resorts.after finding out we were going to the Sunscape and looking at trip adviser we became a little worried. They just reopened and looked as if they were having lots of issues. Check in people were saying it was so slow but we were in our room in 15 minutes and they were actually telling people to move faster that were checking in.The beach is not the best storms have caused a lot of erosion as far as being clean people had said there was sea weed and it wasn't clean but every morning there were 12 - 15 workers raking the beach. Pools are very clean. Rooms were very nice and updated Food was good in Buffet ,Steak at the grill Chopsticks.Pizzeria excelente. As for the French and Italian they need help . Drinks were average once in awhile you get a bad one but its AI dump it and go to someone different. Overall I was very impressed with just about everyone that worked there they work there but off to try and make your vacation as good as possible. i also feel they were working hard at correcting all the complaints on trip adviser.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Mn
Age: 55-64
Travel: 1-2 trips/year

January 14, 2017
Great Potential But Needs Work

Overall we had a good experience but there are several things that need to be worked on throughout the resort. I believe that once they work the kinks out Sunscape Dominican Beach will be a great economical resort option. There were 6 adults total in my group. We stayed at Sunscape 1/3/17- 1/7/17 in 3 different rooms. Rooms: We arrived at about 4pm and had to wait about an hour for our rooms. Not a big deal to us at all. We enjoyed some drinks at the lobby bar. The wait staff & bartenders were very friendly and attentive. Plus the bar was stocked with top shelf liquor. We also could have gone to one of the restaurants, walked around the resort , etc. Unfortunately we had issues in all 3 rooms. In one the air conditioning wasn’t working. It took a couple of hours but the room was upgraded to an ocean view deluxe room. In another room the toilet never flushed correctly. In the last room the water in the toilet keep running and there was no shower curtain or door. The issue with the toilet was fixed immediately but there was no solve for the shower. Other than these issues the rooms were comfortable and clean. The TV & safe worked just fine but I heard that was not the case in all rooms. It was a bit bothersome that maid service was so sporadic. As other reviewers have mentioned, one day they would clean in the early morning and others not until after 4pm. Restaurants: Our first night we opted to try the Italian restaurant……TOTAL DISASTER. Although the restaurant was barely half full the staff could not handle the orders. It seemed to us that the kitchen was trying to service not only the Italian restaurant but the French place next door as well. There was no organization with the wait staff on the floor. We couldn’t figure out who our server was and it took forever to get water & have our orders taken. Someone brought around bread but then they didn’t have butter. We were told it would be available later. It took at least 45 minutes for the appetizers to arrive. Once they did they were a joke. The fried calamari was an order of 4 tiny rings. Entrees arrived 30 min after the appetizers. Food was just so so…while the chicken was decent the lasagna had absolutely no flavor. All portions were very small. The other restaurants we tried throughout our stay were Windows, Chopsticks and The Grill. These were all good options & much more pleasant experiences than the Italian place. They provided plenty of food options. The seafood, fruit and veggies always tasted fresh. Staff: All the staff we encountered (besides the at the Italian place) were fantastic. So friendly and attentive! You are in a Spanish speaking country. Don’t expect everyone to speak your language perfectly. You as the visitor should also make an effort! Entertainment: They always had plenty of activities planned throughout the day…zumba class, games on the beach, fire show at night. Most were good, some were a bit cheesy for my personal taste. Did I mention the lobby bar has top shelf liquor?? That was all we needed. We hung out there a lot and played cards, dice, etc. Pools & Beach: So many great pool options. You could see staff cleaning the pools daily. They provided plenty of chairs, floating mats, inner tubes, etc. They get 5 stars in the pool category. The beach was a bit hilly but overall fine. They do have blockers in the ocean to control the waves. This didn’t bother us at all. Flat beach with no blockers is only a short walk away. Drink service was great and there were plenty of chairs available as long as you arrived early.


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Overall Rating: 3
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Chicago
Age: 35-44

January 3, 2017

Our 1st trip to Punta Cana. Had Amstar transfers - went very smoothly and we got to the resort quickly. It was opening day and we were the only ones checking in at that time so check in went smoothly. We had requested connecting rooms as we had our 2 teens with us and they honored that request. One room had a king bed, the other had 2 full size beds. Rooms were large, clean and between drawers and shelving had the most storage space I've had in a hotel room for a long time. The veranda was nice with a table and 2 chairs and also a built in drying rack for swimsuits. Each room had extra blankets and pillows, there is an ironing board and iron, and a coffee maker with coffee and sugar. The mini-fridge was stocked with 2 bottles of water,sprite,orange soda,coke, diet coke, and 2 bottles of Presidente beer. No hard liquor in the rooms. Also have a little table,chair and lamp in room. No writing paper or pen in room so bring that with you. The bathroom was beautiful with a hairdryer,zoom makeup mirror,hand shower head and rain shower head. Ample towels and washcloths. Each bathroom had conditioning shampoo,shower gel,soap and body lotion. The grounds are very pretty - the pools lovely and they have a ton of inflatable for kids to play in the pool. There is both a regular trampoline as well as a water trampoline for kids and a "Rock Climbing" inflatable in the ocean. Ping pong table poolside, but its so windy I don't think you can play!!!! Volleyball court amongst chairs on beach. We were very pleased with all the food in the restaurants. Its an AI , so you can't expect gourmet food. But there was plenty variety at each meal in the buffets. We had great dinners at the Sunny Side Grill,French restaurant and Italian Restaurants.Pizza was good as was the beach grill. Of note: they did not have styrofoam cups for hot beverages, so if you like to take your coffee and sit outside- bring a cup because they will put it into a small plastic cold beverage cup. The employees at the hotel were the nicest, most friendly folks I've ever been around. There was not a single employee- be it managers, housekeepers, security or construction workers that did not smile and say Hola when they saw us.Many did not speak English so it's helpful if you download an app that translates Spanish.After all - it is a Spanish speaking country! Shout outs to the Concierge and Amstar staff who tried their best to rectify the problems we had! Cons: Since we arrived on opening day, a very large portion of the resort was not yet functional .So the "pay for one and play at 2 resorts" didn't work out for us. The gym was closed, then opened, then closed. No hot water in the shower at first.Phone and electric outlet by phone didn't work. Kids room for ages 3-12 had 2 pool tables, 2 ping pong tables and 2 air hockey tables. But since it was ages 3-12 my teens weren't allowed to play there. I mean really - what 3 year old plays billiards??? The drawers in the dressers are not properly secured and if you're not careful when you open the drawer it will fall out onto your feet. Had some ants and mosquitos in our room, but I did see them spraying probably every other day for mosquitos. The bean bag chairs in the lobby are probably the most uncomfortable chairs ever - if you are older you'll have a hard time getting out of them!!! The alcohol - ok- the only thing we got a buzz off of was the bottles of Presidente beer in our room.Drank mixed drinks all day and nothing. Wine was awful -but you can buy a bottle of better wine at dinner.( 60$ for a bottle of Kendall Jackson Merlot) We all got sick with colds, fevers and travelers diarrhea and had to go see the hotel doctor in order to be able to get our money back for the excursions we signed up for and were too sick to go on.The doctors visits cost twice the amount that our excursions did, and they would not take our Travellers Insurance - Allianz as they did not have a contract with them.But they did give us a lot of paperwork to submit to the insurance company and said they thought we would get reimbursed.Keeping my fingers crossed. Thanks to the doctor and the concierges we were able to get more than 2 bottles of water a day in our room. Would have gladly purchased some, but the gift shop in the hotel only had a few items and didn't sell water. They also didn't have adult tylenol, but we were able to get what we needed in a timely fashion from a nearby pharmacy which apparently is open 24hours and delivers to the resort. As you walked the grounds there was a sewer smell and we unfortunately ended up having sewer back up into our bathroom making one of our 2 bathrooms non functional for days. They had a lot of men working around the clock to rectify the sewage problem, and it looked like things were improving by leaps and bounds. Lastly -the main reason we came to Punta Cana was because we have always seen the most incredibly gorgeous beaches advertised. Unfortunately the beach here looked nothing like the beach advertised on the website.We were told the beach had severe damage from the hurricane and there are now around 10 geo tubes in the water to try to prevent further erosion. A lot of seaweed in the water. I think this place will be nice eventually and thats why I gave it a 3 star. We were very disappointed to have paid a lot of money for a resort that had so many amenities, and yet when we got there much of them were not yet functional.

Geo tubes in Ocean Beach
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Overall Rating: 2
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: New Jersey
Age: 55-64
Travel: 7+ trips/year

January 9, 2017
Fantastic Location!

We have had an amazing week at Sunscape. The resort is newly opening so they are still getting their sea legs under them with some finishes. These petty small issues didn't take away our fantastic experience. The location can't be beat. We walked into Bavaro and ate at some yummy local fares. Our morning ocean walks could last for miles. The resort food was pretty typical all inclusive fare....nothing amazing, but the many different dining options were nice. Arrive at Chopstick early or it will be a long wait. Pools were great and they had tons of blow-up toys for kids of all ages.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Minnesota
Age: 35-44
Travel: 3-6 trips/year

January 16, 2017
Sunscape Dominican beach punta cana

The resort is 3 weeks old and still under construction. There is construction going all day long and very noisy. Right next to our room there was flooding so every morning construction guys there were to fix it, they were very very loud. Restaurants are not bad, so are the pools but the beach is very small. There are still a lot of things that need to be finished in that hotel.... over all a 2 start hotel.i attached images from our hallway, about 4 feet away from our room.

Sunscape Dominican beach punta cana Sunscape Dominican beach punta cana
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Overall Rating: 2
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: Chicago il
Age: 25-34
Travel: 1-2 trips/year

January 24, 2017
The Perfect Vacation

Absolutely beautiful Resort! The rooms were spacious, loved the rain shower. The food was DELICIOUS! ChopStix restaurant was the BEST! The staff was very friendly, helpful and entertaining! I enjoyed the meeting rooms that hosted the NFL football games. The popcorn and bar was an added bonus during the game! The pools are beautiful! The drinks are great! We basically have NO COMPLAINTS! It was all together LOVELY! We would definitely return to this resort!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Florida
Age: 35-44
Travel: 1-2 trips/year

February 11, 2017
Loved it!

Just returned from 4 nights and we loved this resort. We've stayed at Breathless in the past but it's pricey and this was a great option. Shower is amazing and rooms very clean. No issues at all. The pools were clean and there's plenty of options if you're Sunclub. We had Mac for our butler and he was great! We got there Sunday afternoon and was in the lounge wondering what to do since we weren't familiar with the resort yet. He asked why we weren't at the Super Bowl party at the main stage and threw us in his golf cart and zipped us there. That's making sure your guests are having fun service. And the party was awesome. Lots of food and waitress with drinks. The Bavaro lobby bar was great. Had a ton of fun dancing there Wednesday night to live music after the Vegas show. I'm not big on resort shows at all I usually skip them or get dragged to them. This show changed my mind! See it! The Beach grill burgers were very good. Quality ingredients. The Pizza Shop was also very good. You may wait a few minutes in the afternoon because they can't make them fast enough and I watches them make more 10 at a time and gone in a minute. Because they're delicious! We had breakfast and lunch in the buffets and felt the food is better then other resorts quality wise. Good selection. Chopsticks is as good as reported and we went there twice bypassing other spots I wanted to try. We went to Olive and food was very good and service was wonderful. My wine glass was always full. Everyone on the staff was wonderful. At the Sunclub pool bar shout out to Super Reyes, Jose and Michelle for being amazing. Alejandro in the Sunclub bar - great job. Ricky at the beach bar made waiting in line a joy. Luis at the Dominican Beach lobby bar - thanks for making us feel welcome upon arrival. We loved the entertainment staff at the pool. Don't pay attention to the bad reviews. The Geo tubes in the water are a none issue and judging by the past pictures, they're working! The smell around the resort was minor and I don't think I've ever been at a resort or cruise ship that you might have it different times of the day. the language barrier was very minimal. Do yourself a favor - if you're visiting a foreign country make an effort to speak their language. People come from all over the world here and they speak several different languages to accommodate their guests. Lastly so glad we got to experience Bavaro Beach. Walked at least a mile each day down the beach. Felt very safe and not bombarded with sale people. I've grown to love the Dominican a look forward to going back.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Michigan
Age: 45-54
Travel: 1-2 trips/year

February 17, 2017
Sunscape

THE STAFF THAT SELLS SOUVENIRS WERE VERY VERY PUSHY, INCLUDING THE STAFF THAT PRESSURE YOU INTO SIGNING UP TO STAY THERE AGAIN. THEY WERE HOUNDING US AT DAY ONE. OBVIOUSLY BECAUSE THEY NEW WE WOULDNT RETURN IF THEY ASKED US TO SIGN UP AT THE END OF OUR STAY. THE CASINO WAS A JOKE AND HAVING ALOT OF EXPERIENCE GAMBLING IN VEGAS I KNEW IMMEDIATELY THEY WERE TRYING TO SCAM US AND THERE WAS NO WAY THEY WOULD LET US WIN. WE ENDED UP TAKING TAXIS EVERYWHERE BECAUSE THE TESORT WOUPD ONLY SHUTTLE YOU TO THERE PLACES TO SHOP. OVERALL NOT A GOOD EXPERIENCE. BELIZE AND COST RICA ARE FAR FAR BETTER ON EVERY LEVEL. ON THAT NOTE CHEAP CARIBBEAN WAS PLEASANT AND EASY TO WORK WITH. WE WOULD USE THEM AGAIN


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Overall Rating: 1
Value
 
5.0
Service
 
2.0
Beaches & Pools
 
5.0
Dining Options
 
1.0
Room Comfort
 
5.0
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From: AUBURN MAINE
Age: 45-54