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Sunscape Bavaro Beach Punta Cana

Caribbean | Dominican Republic - Punta Cana Our Rating rating Details
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Customer Rating 58 Reviews
Value
 
3.7
Service
 
3.6
Beaches & Pools
 
3.5
Dining Options
 
3.5
Room Comfort
 
3.8
3.6 out of 5
"Nice resort. Things all good until we stated getting bit by bed bugs. Then spent half of 1 day trying to get resolved. Very disappointing that we'd spend that money & have this problem." – Golfman
39 out of 65 (60%) customers would recommend this product to a friend.
From Beach Bar Beach view awesome resort! next to the lobby bar.

All Sunscape Bavaro Beach Punta Cana Customer Reviews

1-10 of 58 reviews. Sort by
January 24, 2017
Better than expected

I just got back from my honeymoon on 1/21/17, and had a great time at Sunscape Bavaro Beach. Being a new resort, I had many hesitations but all in all, it was a good trip. PROS: 1. The entertainment team was outstanding, and there were plenty of daily activities to keep you busy (if you wanted). They offered everything from various fitness classes (land and water--even paddle board!), rum tasting, horseshoes, sand castle competitions, pool games, foam party, and beach volleyball, and this doesn't begin to touch the list. The resort has a daily listing ("Sundial") that you can pick up from the lobby. The resort also has kayaks, snorkeling equipment and paddle boards to use in the ocean. 2. Pools/beach. The pools are wonderful, and you never had to fight for a chair. There are a few big inflatables for the kids to play with in the pool. The beach has plenty of chairs, but unfortunately has had erosion problems caused by storms which means there are geotubes in the water. Neighboring beaches did not have this problem, which is unfortunately for Sunscape. While we were there, they did have part of the beach sectioned off for safety concerns (falling palm trees) but they are doing what they can. 3. Grounds. There were a few areas where the staff was working, but for the most part, the grounds are beautiful, and will only continue to get better. The resort is a perfect size, and not too big or small. Security was always on the resort and beach, so you always felt safe. 4. Staff. Most were friendly and always offered a "hola" as you walked by. We only had a few times where there was a language barrier, but otherwise everyone was incredibly kind and worked hard. 5. Drinks. Plentiful and cold. On occasion the various bars did not have the ingredients for their 'specialty drinks', but they have plenty of options. On occasion, a bar would have a premium liquor bottle, but that was not consistent (or expected). CONS: 1. Restaurants. I hate to even bring this up because I by no means starved on the trip, and had ample options (vegetarian, seafood allergy) however, the first few nights of the trip were dismal with the restaurant system. We had hour waits (some restaurants have a buzzer system, so it wasn't a big deal) but once you were seated, it took 15-20 minutes for anyone to acknowledge you were there. We had to ask for water and menus, and once food was ordered, it would sometimes take another hour for it to be delivered to your table. At almost every restaurant the food was lukewarm or cold. There was only 1 evening out of 7 that our order was correct (usually immediately corrected), but night after night it was frustrating. We found the closer to the opening of the restaurant we went, the better the service was. We had the best luck (and food) at the Habachi restaurant. The only buffet that was open while we were there was tasty for the most part, and there were plenty of options. The pizza shop was a fun go-to every evening. 2. Rooms. The rooms are nicely decorated, clean, and have ample space, and we were one of the "lucky ones" to have hot water and no sewage smell (a general joke with other vacationers). Our safe did not work, and on 3 different days our room key didn't work which meant walking back to the lobby. Everything was fixed, but, little nuances.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Wisconsin
Age: 25-34
Travel: 1-2 trips/year

February 1, 2017
Good budget resort

Lets start with the good. Great service, tip a few dollars, you will reep the benefit. Great location, great drinks, very good rooms, great pool, many dining options, very little wait for anything. Check in and out was pretty easy. The term "Dominican time" was used frequently, expect it. Have a beverage, relax. It'll all workout. Ok, now the not so good. Food is average, even at the "high end" French and Italian options. Have a burger on the beach for lunch with a tasty beverage... Things could be worse, right? A couple spots thru the complex have a sewage smell for like 3 seconds as you walk through. We walked to a near by plaza one afternoon, the entire walk smelled. I think it's just an area issue. Dress code issues for meals were not enforced, if that kind of thing bothers you. There are large geotubes about 40 feet off the beach for erosion. They run for about 100 yards. I thought it was a minor blemish, but you can walk either direction to avoid them. This is a nice, clean, safe, bargain level all inclusive. It is not the Ritz. If you book it for the right price, you will not be disappointed.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Ohio
Age: 45-54
Travel: 7+ trips/year

February 27, 2017
Very Nice Resort

Stayed Feb 17-22nd Travel-all inclusive site here for our all inclusive travel, would highly recommend the personal transport option worth the extra money, keeps you from having to sit on a big bus and have multiple stops before your destination especially when going back to the airport. Great travel guide also. Get your Travel card before traveling online saved us probably an hour in line upon arrival just walk right past those who didn't get it Check In-Bell boy meets you at the car takes your bags and go cart ride to your room and drives you around the resort for a tour, be sure to tip him us cash they are very appreciative. Fast check in very friendly and happy staff. Wifi-Only free in the rooms for sunclub members not worth the upgrade price, but free in the lobby. After check in, They send you to the concierge table to get your coupons which were included in our package BUT-that is really a "come to our meeting the next morning to talk about our other hotels and discount you can get if you join" discussion. JUST SAY NO, take your coupons and walk away. Not worth spending your morning being talked into getting cash out of you when there are so many all inclusive websites out there AND you could be enjoying a buffet w your mimosa and family. You get your coupons anyway, don't need the Extra Casino coupons or T-shirt. Casino-VERY tiny and empty in there. The roulette wheel is a scam. Stay out of there don't worry about the $10 black jack coupons they give you. The house wins every time! Your wife/partner will thank you later. Room-Tropical view, water, beer, champagne, a few cokes in the fridge-all included. Fresh fruit on the table great after a long trip. Had a king size bed only two of us, very clean room slight mold/wet smell but barely noticed it. Bathroom a bit small but nice. Stayed on second floor bldg. 20 all within a few min walks of everything. Food-Service at the buffets was great wait staff came back often asking if we needed anything even hand sanitizer by the hostess before coming in very good. 3 Different buffet places to choose from, love the carving station and the fish/beef/pasta stations cooked right in front of you good option when you want different textures. Buffett gets old with similar selections daily but you have the outdoor grill by the beach fresh to made burgers, unlimited made to order pizza by the pool so don't always have to hit the buffet anyway. Chopsticks-Asian didn't do the hibachi grill but they were laughing and cheering singing looked like lots of fun would do that next time, we did the menu option poor choice wife never got her mixed drink asked two different people for it, the chicken was bland and salmon under cooked, we ate half walked away ended up at the steak house-very popular needed a pager waited about 30 min by the pool but worth it had a few drinks at the pool bar while waiting laughing with other guest forgot we were waiting for a table food was much much better nice salad bar there too. Italian-OK menu choices but very delicious whole group sang for my wife's bday nice touch. House wine was not very tasty-that's included otherwise they want you to order a bottle. Just waited and had a couple of drinks after leaving. French-Didn't go others told us it was good. Mediterranean-Very tasty have to walk over to the sun club side for that. Activities-Great little shows entertaining right after its over about 10pm then the live singing and dancing at the lobby bar area start OMG so much fun!! After that ends at 11pm the Starlight disco opens right outside the entrance upstairs not very crowded but when the staff comes in and starts up the dancing it was great! Sexy monkey, King kong, Marcelli and all the entertainment staff are great, remember you and your name when walking around the resort. Daily pool activities kayak races, ZUMBA lessons, water aerobics swim up bar, pool side bingo games keeps the whole day a blast. Didn't bring the kids but they would have loved all the kids stuff available, Nice lounge w pool tables foosball, video games, same bldg. as the fitness center. Fitness Center-Very nice, clean and new machines and great trainer in there excellent English helped with a few different work outs and encourage you to come back. Hard when full of the included drinks but would if had more time. Beach-The beach saving barriers were there and noticeable but whatever, after sitting soaking in sun unlimited drinks and beach side activities held by the staff water balloon toss, dancing, people watching no problem. Plenty of security at the middle and both sides of the beach watching over everyone great because once we walked past the resort to check out the other sides of the beach the local vendors harass you to come into their shady looking shops just say no gracias and they walk away glad they are not at the Sunscape. Feel sorry for the other resorts where I don't see any security around. Water sports hut, free kayaks wind surfing but if you want to kite surf or scuba it comes at a cost extra for pool scuba refresher. They offer a party cruise but its on a small boat not much room to dance and party and its pricey not worth it for us. When we could party at the resort. Plenty of towels at the pool. Gets crowded around the beach area at times but no trouble getting a seat. The hot tubs are being renovated no biggie for us. Room Service-Quick and included, felt bad for the guy we were on second floor tray was heavy didn't seen an elevator, food was tasty but was getting cold by time it got to us. Housekeeper daily cleaned room bathroom asked for extra towels there in a flash. Replenished the water in the room, drinks. Didn't spend much time in the room to order daily only once. Drinks-Not sure what people were saying about weak drinks my goodness?? They were excellent, had a nice menu at the bars to choose from and even choices not on the menu loved the drinks on the beach drinks tip the bartender directly they made it nice and remembered you when you come back to them. The mamawana OMG strong and tasty suppose to be the local drink after a few shots of that well wow have to taste it yourself to see, it has a sweet honey taste. Stores-ONe small one and two bigger ones nice local stuff not too expensive. Wont give you Dominican pesos however one person told me they were told not to give you any cause they don't want tips in pesos, but we just wanted some for the kids to look at once back home. Don't exchange in the airport you get ripped off, the local stores off the resort do it for you but don't carry much cash on you, no security once you leave the resort. DID take a cab to the local mall about 15min away nice selection of stores, also took a cab to the Hard Rock Hotel and Casino Very nice there so you have options. Check out-Fast and easy, called for bellboy picked up our bags rode to the front had our personal driver waiting in the lobby with our names for ride back to the airport. OVerall: Outstanding place, few kinks here and there but if your looking for the Ritz Carlton of places don't go there, but for on an all inclusive on a middle class budget then you will love it. Yes, there was that occasional sewage smell but only at certain locations along the resort but again whatever so much other stuff to enjoy not a deal breaker by any means.

From Beach Bar Beach view
5 of 6 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Atlanta, GA
Age: 35-44
Travel: 1-2 trips/year

January 9, 2017
GOOD TIMES ROLL

There' was construction around the resort during my stay but I can honestly say I had one of the best times and never had a dull moment . When I wasn't on excursions I was at the pool drinking or at the beach drinking or somewhere drinking . The food and the different restaurants were a delight and everyone was very accommodating to any of my needs . The staff was very nice and respectful . Can't wait to come again .


4 of 5 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New York
Age: 25-34
Travel: 3-6 trips/year

January 3, 2017
Opened too early

Rooms not completely ready. Missing mirrors, big open hole in the ceiling and air conditioning broke. Had to move rooms. Lights in hallway not working, so had to use light from cell phone to see to get to our room. Buffets okay but Italian restaurant terrible. Construction being done the whole time. Had sidewalks blocked many times. Obviously a septic problem. Could smell it throughout the grounds. I would have never gone to a place this new, but we were not aware. For our first trip to Punta Cana it was not positive.


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Overall Rating: 3
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: Westminster maryland
Age: 45-54
Travel: 1-2 trips/year

January 5, 2017

Was not happy with the room. Booked for 2 adults a 1 kid and only got 1 king size bed. Had to call 4 times the front desk to get an extra bed for my 8 year old daughter.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: New york
Age: 35-44
Travel: 3-6 trips/year

January 22, 2017
Excellent Vacation in Paradise

This is a gem of a resort even though they have only opened recently the service is exceptional and rooms are stunning. The beach is easily accessed and not at all crowded even considering the amount of guest you see in the resort. All inclusive is true! you will not have to open your wallet during your entire trip but I suggest tipping your favorite staff early on they remember you and provide the little "extras" like saving you the last of your favorite beer or bringing you two drinks rather than just one on a hot afternoon on the beach.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Raleigh, NC
Age: 45-54
Travel: 3-6 trips/year

March 3, 2017
worst resort i've ever been to

This resort is not worth staying at in any way shape or form. I had high hopes because it was so new, but several areas in the resort smelled like raw sewage (including right next to the main dining area YUM). Almost none of the staff knew how to make the drinks on their drink menu and the entire resort ran out of cranberry juice on our second day and NEVER got anymore (we stayed for four more days after that). Drinks ordered were almost always wrong when we received them (IE ordered vodka cranberry and received vodka, grenadine, and sprite??). The food was mediocre at best in the buffett, but options were slim and very repetitive. The other dining options were worse, Chopsticks the pan asian restaurant was salty and bland and I got shrimp that weren't even deveined on my plate! The beaches were okay but there was no good snorkeling since it is where the Atlantic meets the Carribean so the water is constantly churning and you cannot see anything at all. Extremely rocky as well, bring water shoes. It is not that beautiful either since they have many large sandbags (picture attached) near the shoreline to help try to calm the choppy water and prevent more erosion on the beach. We also paid extra to have an ocean view room, attached is what we actually got... NOT WORTH IT!! It was a view of construction next to the resort and palm tree instead with ocean somewhere in the background. Also in our building there was a major leak which closed several rooms and the exit that led to the beach and it took them our entire stay to rip up the floor to try to fix it, so that was lovely to hear everyday. They had outsiders come in and try to force their wares down your throat as you walked around the resort, honestly probably four out of the six days, and they weren't normal sales people, they would HARRASS you as you walked by and did not want to take no for an answer. I was so offended that we paid good money to be berated by people on our way to dinner and back to our room most of the nights we were there. I would never stay here again even if I was paid to, I feel absolutely ripped off.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: NJ
Age: 25-34
Travel: 1-2 trips/year

January 2, 2017
room problems

The first day sewage came out of the bathroom drain and filled the floor. We requested a room change. They moved us to a room that was occupied. They moved us to another room. No hot water the second day. No cold water the third day. They provided us with free massages, champagne, and fresh fruit in our room. They went out of their way to reassure us no further problems on our last day.


3 of 4 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
1.0
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From: Cleveland, OH
Age: 45-54
Travel: 1-2 trips/year

January 22, 2017
Sunscape bavaro review

I arrived yesterday from my week long vacation at Sunscape Bavaro Resort. I can tell you that my husband and I were treated well by all staff members. Our room was renovated and everything was brand new. If you have a family, this resort of for you! They have alot of activities for kids and they are beyond kid friendly. If you are a young couple without any children, this is not the place for you. The evening intertainment is for children. If you want to see some Dominican folkour, they do not have it. This resort does not even have any dominican food. If you want to experience any good dominican food, talk to the entertainment staff or the reception staff that actually reside in the area and they will send you to the good places in the area. The resort club is always empty and the DJ still needs some work. The bars throughout the hotel is well staffed and they are great! However the bars close early. The bar at the lobby closes at 1am and the bar at the club closes at 2am. Pretty much the resort closes at 2am. The food at the seagrill, the Italian and Japanese restaurants are good but the food at Windows is okay. The only time that we would eat at Windows was during breakfast. In my opunion the food was lacking in flavor. The coffee at the Caffè in the front lobby was amazing. The entertainment staff were really great and they did their best to include everyone. They had dance classes at the pool everyday, and they also played different sports at the beach. I wouldnt go back to this hotel unless I had children.


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: New Jersey
Age: 35-44
Travel: 1-2 trips/year