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Secrets Silversands Riviera Cancun Reviews

Mexico | Riviera Maya Our Quality Rating rating Details
Secrets Silversands Riviera Cancun Reviews
InfoCustomer ReviewsQuestions & Answers
Customer Rating 241 Reviews
Value
 
4.6
Service
 
4.7
Beaches & Pools
 
3.9
Dining Options
 
4.5
Room Comfort
 
4.7
4.5 out of 5
"Great Service and beautiful resort. Restaurants were wonderful and the pool was superb. Beach was not desirable at all however, and the gym was practically non functional." – rakesh
267 out of 289 (92%) customers would recommend this product to a friend.
Sunrise on the beach Silver Sands beach Rose petals on our bed! Francisco-The Best of the Best ! overlooking beach from jacuzzi pool swim up bar BEAUTIFUL GROUNDS! View from our room LOVE View from our private balcony (which all rooms have!) View from the restaurant by the pool At the pool with a beautiful view Beach at Sunset JAMMING View from room Oceana Restaurant Jr suite swimout At the pool restaurant birthday gift HIGH DOLLAR ANTS ! Its A Blast View from our front door of our room.
All Customer Reviews
1-10 of 241 reviews. Sort by
July 29, 2010
Great Service, Extremely Clean, Lots of Fun

We went to Secrets Silversands in May 2009. We enjoyed absolutely fabulous service, endless food and drinks and the amazing pools. My husband travels weekly for work, always staying at 5 star hotels stateside and dines daily at 5 star restaraunts -- and the service and cleanliness pleased even him! Our one dissatisfaction was that they had a limited number of their restatraunts open, so the seletion was minimal. We were told this was due to low occupancy (thanks to the swine flu!). If that was the truth, we were ok with it because we frequently had the beach or pools to ourselves. It's been hard to find another resort that interests us after this one was so perfect!


3 of 3 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Dallas, TX
Age: 35-44
Travel: 7+ trips/year

July 29, 2010
Above all expectations

This was an excellent property to stay at. All the restaurants served excellent food. I would definitely stay here again.


0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Taunton, MA
Age: 35-44
Travel: 1-2 trips/year

July 30, 2010
Fantastic week

This was a fabulous week. It was our first time with an all inclusive, and we definately would visit this resort again, or some of your other resorts. The service was fantastic, your room was fabulous, and the pool and surrounding ares was beautifully kept. We only have one complaint. The dress code for dinner said that the men had to wear long pants. Some wore ratty levis and we think that nice dress shorts should be more acceptable than levis. All in all , we had a fabulous time.

Silver Sands beach
1 of 1 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Utah
Age: 55-64
Travel: 1-2 trips/year

July 30, 2010
First experience

Our trip to Silversands was our first all inclusive and it could not have been any better. The staff were wonderful & always available for your every need. The resort provides all your needs-even sunscreen is provided in your rooms. The idea of being able to reach into the fridge and have what drink is there without the thought of how much is this going to cost is probably the hardest because we are so used to having to pay for the extras but not here.This is the perfect get away for those who have children & want to really get away-no noise of youngsters! I have recommended the resort to friends and in fact they just got back about a month ago and also loved it. So my first time for a lenght of time stay was memorable. We would not hesitate to go back

First experience
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Philadelphia, Pa
Age: 45-54
Travel: 1-2 trips/year

July 30, 2010
Great Honeymoon!

We went here on our honeymoon. It was a great place for this vacation- and being adults only helped greatly. There were alot of options for food, however the same items were offered at each restaurant, just prepared differently. The room service was great, they even came and restocked our minbar twice upon request! The drinks are good, not very strong, but unlimited! I would go back again!


0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: San Diego, CA
Age: 25-34
Travel: 1-2 trips/year

July 30, 2010
silversands

well, it's quite slow and too peaceful for a middle age couple like me...place is nice but to slow.......


0 of 0 found this helpful
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Overall Rating: 4
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: miami
Age: 45-54
Travel: 3-6 trips/year

July 30, 2010
Best Birthday Ever!

My husband booked this trip for my 30th birthday....we got an excellent deal through Cheap Caribbean and couldn't turn it down. We were surrounded by honeymooners and other couples celebrating birthdays and anniversaries, it was a very pleasant and relaxed atmosphere. It was the most beautiful hotel we have ever stayed at, the rooms were spacious, very clean and private. The restaurants were amazing, we tried four of the restaurants, each one was excellent, between the ambience, the waitstaff and especially the food...the mediterranean restaurant was AWESOME. The 24 hour room service was very handy if we wanted to eat in bed or get a late night snack. The staff was very friendly and did their best to make everyone enjoy themselves from morning to night. The beach wasn't the greatest, but it was still nice to take walks on, relax or play volleyball. The pools were neverending, between the large pool, to the smaller more private ones, whatever you were in the mood for, they had. They had ample opportunities to head into Cancun or go on daily excursions, we mainly wanted to relax but we did go snorkeling, which was a fun adventure. My husband won the ping pong tournament two days in a row and in turn we won two gift cetificates to the spa. For my birthday, the staff placed a cake in our room and a Happy Birthday message, which made me feel special. The nightly entertainment wasn't the greatest, but with all their was to do during the day, it was nice to just relax at the bar and have some cocktails in the evenings. We definitely recommend it 100%, you will get a great vacation for the money you spend. Secrets is the way to go and from now on we will travel to Secrets hotels, because we know we will have a great experience.


0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Reisterstown, MD
Age: 25-34
Travel: 1-2 trips/year

July 31, 2010
Easiest Vacation

The big decisions are: Pool or Beach; Pina Colada or Margarita? The Secrets Siversands Riviera Cancun provides the easiest vacation in the world! The staff are excellent and the restaurant choices are many.


0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Atlanta, GA
Age: 55-64
Travel: 7+ trips/year

July 31, 2010
Silversands - very nice place - incredible value

I felt that the Silversands had an incredibly nice premises, with many activities included. The pools and service were top-notch. Beach wasn't great due to some rough areas just a few yards into the water. The dining also could have been much better. Other than that, the stay at Silversands was amazing.


0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Phoenix, AZ
Age: 25-34
Travel: 1-2 trips/year

July 31, 2010
Modern vacation

Drinks, service, & stay were worth the price! I would def. return


0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
User Image

From: Atlanta, ga
Age: 25-34
Travel: 3-6 trips/year