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Secrets Cap Cana Resort & Spa

Caribbean | Dominican Republic - Punta Cana Our Rating rating Details
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Customer Rating 10 Reviews
Value
 
4.0
Service
 
4.4
Beaches & Pools
 
4.9
Dining Options
 
3.8
Room Comfort
 
5.0
4.2 out of 5
"The resort is wonderful, but everyone we met paid less then we did through Cheap Caribbean. We feel slightly abused, since we have used Cheap Caribbean in the past." – Jsalamone
8 out of 10 (80%) customers would recommend this product to a friend.
Huge beach area. Resort Veiw Sunrise is straight out from the resort. Bedroom

All Secrets Cap Cana Resort & Spa Customer Reviews

1-10 of 10 reviews. Sort by
January 9, 2017
Excellent beach vacation

This is our fourth Secrets (Costa Rica, Jamaica, Cancun and now DR) Cap Cana is a new resort and the amenities are beautiful. They gave us a free upgrade to a huge suite. Infrastructure is good compared to most resorts in remote areas. The beach is HUGE, beautiful, and clean. A sun worshippers paradise. The complaints you might read of some seaweed aren't significant, its an ocean, it has flora and fauna. The water is beautiful and shallow for hundreds of yards out on a sandy bottom. All Secrets have the same restaurants and the ones in Cap Cana are well done and the food is excellent the majority of the time. My wife and I laugh at some of the negative reviews about insignificant things. Secrets pampers you at this resort luxuriously and they go out of their way to be accommodating. My wife forgot her phone charging cord and our butler brought one from his home! That's service. The Amstar shuttle was there as we walked out of the airport and delivered us to the Secrets lobby within 15 minutes. If you read negative reviews about this Secrets they are probably by people you wouldn't like to be around anyway. Go have fun. Special Kudos to Narcisso the head butler and the chambermaid noches Mariela. DR Customs is nothing, virtually no waiting, but the DR does charge you $10 per person to come into the country so make sure you have cash on you. As others have mentioned bring lots of singles, it is nice to tip some of the servers, although it is "not required".

Sunrise is straight out from the resort. Huge beach area.
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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Kansas
Age: 45-54
Travel: 1-2 trips/year

December 20, 2016
This resort will be great in 1 year...

I went to Secrets Cap Cana Resort & Spa from December 12-15, We were really excited to go because it was the newest Secrets resort only opened 2 weeks ago at that time. Due to it being so new, there are some positives and negatives to keep in mind. I will be listing them in my review. Positives: 1. Resort is BEAUTIFUL. The entire resort is beautiful and very skillfully made. It is comprised of high quality material (stone and wood) and absolutely gorgeous. 2. Room is EVEN MORE BEAUTIFUL! The showers in the room were my favorite with 3 shower heads for your pleasure. The shower is so big it is enough for both you and your spouse. It has a bench and a peep glass so you can admire your partner as they shower. It comes with a toilet room complete with frosted door and double vanities. The bed was comfortable, huge and really a king size bed. The room comes with robes and slippers, a safe, a door for room service to deliver food, and a minibar. To complete the look, our room had 1 couch inside, a sitting area, and 1 couch outside on the balcony. But my absolute favorite part was the hot tub on the balcony. We certainly made use of that in the cool midnight breeze. 3. Service: The language barrier can be a challenge at times, however, most staff members understand English well enough and will do their very best to assist. The rooms were cleaned well everyday. 4. Excursions: We only went on one excursion which is OUTBACK ADVENTURES with Jorge via Amstar. It was absolutely THE BEST EXCURSION EVER!!! I highly recommend it. Not only does the drinks keep coming, but the FRIED CHICKEN IS THE BEST MEAL I HAD DURING MY ENTIRE TRIP. It beat out the resort food for me. Also, we had a chance to see how people live everyday, how they grow their food, and visit with children at a school. Also, it afforded us the best opportunity to get souvenirs at a reasonable price...cheaper than anywhere else. 5. Transportation - We purchased round trip transportation with Amstar through Cheap Caribbean and it was absolutely flawless from start to finish. The vans were air conditioned and very new. We appreciated their prompt service. 6. Location - Beach location was very comfortable. Staff did a great job cleaning the beach sand everyday and were ready to assist us in any way. Very helpful! 7. Bars: Lots of bar options and all the drinks were well made and tasty! 8. Amenities - Free calls to the US and WIFI! 9. Romantic Dinner - We had the BEST MEAL on the resort at the Romantic Dinner on the beach. It was a full moon night and beautiful. Although it needed a tad bit more light, we had a delightful meal and time with our server Randy! He was fun and made our dinner enjoyable. Negatives: 1. Check-In: The resort cancelled our reservation due to overbooking and did not inform Cheap Caribbean or ourselves. They held on to our passports for over 30 min (very scary) and didn't inform us of what was going on until we were passed to the Preferred Club and met with Eloisa, the manager who explained the situation. Although she never took ownership on the resort's behalf that they cancelled our reservation, she was helpful in getting us a room on the non-preferred side to our satisfaction and offered us the preferred club benefits. We didn't get our upgraded mini bar everyday (only once and we had to request it twice), or a butler service (which is included), I believe because of a lack of communication. We were on the non-preferred side so the staff would have had to come to the opposite side of the resort to refresh us, but it would have been nice to actually experience what I paid for. Gorky, Eloisa's assistance was very helpful in getting us the upgraded minibar and Eloisa and her team even threw in a romantic dinner for us on the beach as a courtesy for our inconvenience. That had to be the best dinner I had on the resort. She decorated our room with rose petals and gave us a beautiful bouquet of flowers. Unfortunately, the night of the romantic dinner, our butler never came and got us so we had to walk to the lobby to request assistance. The team said they tried to call us, only to find out our phone wasn't working. Although our flowers were beautiful and our room nicely decorated, it was the last night of our trip so we couldn't enjoy them since we had to return home in the morning. It would have been nicer to have them in the early part of our trip so we could have enjoyed them. The staff gave me a letter for a price adjustment with Cheap Caribbean, which was nice. However, I requested it be emailed to Cheap Caribbean prior to us leaving so we could have everything straightened out and of course, I received the letter in my hand as I am leaving. In about 1 year, this resort will be PERFECT, but since they are just starting out, there will be kinks. Please keep that in mind when you go and be patient. The staff really will try their best to assist you, but it may not be what you are accustomed to. They really need a course in customer service, because I believe my trip should have been completely refunded because this was a HUGE ERROR! I even requested to go to a sister resort instead if they had no accommodation for us. No one called to check if availability was there, and once a room opened in the preferred side it was for 2 double beds, which would not have worked for us traveling as a couple. Cheap Caribbean was so helpful during this process. They are fighting to get me as much money back as possible and they even had evidence that our booking wasn't cancelled which got us a room. They were accessible 24/7 and I would ABSOLUTELY BOOK WITH THEM AGAIN! 2. Concierge: Concierge answers the phone in Spanish. This I don't understand since most guests are foreigners. The main source of income for the island is tourism. So when you call, don't be alarmed if they answer in Spanish. 3. Preferred Club: Not much preference here. You have a private lobby area which advertised mid-day snacks, (there was none), but lots of drinks. Minibar only comes with M&Ms (2 packs) and 1 can of mini pringles. No juices and a few bottles of Absolute Vodka and Red Label. Really boring and nothing special. Your room views are closer to the beach but identical to other rooms. Lastly, you have a private pool area that only you can access. There isn't much shade by any pool areas, so if you like to tan, the pool is the best location, but get there early to get a spot. 4. Minibar - Needs serious love. Absolutely no juices and the upgraded preferred service only comes with M&Ms, Pringles, and a couple of mini Absolute Vodka and Red Label. Sodas and Beers are great, but a little variety would be nice. 5. Food: Relatively bland. I was hoping for some flavorful Dominican food, but it was mainly American and bland. The labels at the buffet were always disorganized so sometimes, you weren't sure what you were eating. So if you have dietary restrictions like myself, you became a bit leary. Food is not 24/7 at restaurants. Only room service is 24/7 and the options aren't that great. Each night, 1 restaurant wasn't open due to renovations and most had a 2 hour wait since there are no reservations. The resort really needs to incorporate reservations. It would be most helpful. 6. Electricity: Dominican Republic has issues with electricity. It periodically goes in and out, so don't be alarmed. It comes back on rather quickly. 7. Tips: Remember to tip when you can. Most servers are courteous and appreciate tipping. 8. Entertainment: The nightly show needs help. The circus and Vegas night was the best but all others were not exciting at all. 9. Spa: You cannot use any steam room or sauna complimentary at this resort. Most resorts will allow their guests to use it, but not here. You have to purchase a day pass or week pass...not worth it. Be patient, they are still learning and brand new. Pros: You're probably the first to sleep there. Cons: Customer service will grow with time and expect kinks.

Bedroom Resort Veiw
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Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Fort Lauderdale, FL
Age: 25-34
Travel: 1-2 trips/year

January 3, 2017
Great place to pop the question !

Excellent stay overall! Rooms were great -- Views were awesome. Teal waters were a treat.... Weather could not have been better. Nice secluded feel to the resort. We enjoyed our stay very much. Son choose to "pop the question" during a sunrise walk! Need I say more? Ok I will... Here's the details.... from the beginning. From Group of 5 -- Ages 26-60...parents/older kids 2 rooms. Arrived and departed separately. SHUTTLE to resort was great! Fast/easy -- appreciated that they whisked us off to resort right away. (Ride back to airport wasn't as accommodating, though -- insisted on taking us back way too early (had 2 groups -- happened both trips...) Greeting/Check In/Help with Taxi's was EXCELLENT. Jonathan needs to run the concierge department and train others in... Helped us with arranging private wave beach excursion option vs. insisting we use the standard "tour" as the excursion experts tried to push. We did not want to be gone from the reort a full 8 hours. ... ROOMS==> most rooms have a view. Tub + large padded seating areas on outdoor patios. (I slept out there one night as it was so relaxing/beautiful....and my hubby was snoring:) Shower was great, bed was very comfortable! Mini bar... pretty modest -- mostly used water. Housekeeping good. Figure out expresso machine early ! Took a few tries. STAFF==> Staff went out of way to help. They created a fun atmosphere. It appears they have fixed most of there "opening glitches". Entertainment staff were fun-- they walked around and got to know us. Many staff remembered us day to day, too ! Hope that was a good thing. FOOD==> Buffet was great + Easy to "book" restaurants. Still a few problems with wrong orders, though. Not much for late afternoon snack options. Burgers and nachos were available and were fabulous, though. Was hard to keep up with demand -- so open another option ! DRINKS ==> Great. Service could have been faster, but always easy to go to bar and get what you wanted. Only one local (Presidente') beer and one option for white or red wine..... better choices at restaurants. Can buy wine too. (But why should you need to ?) POOLS==> Outstanding! 3 cascading infinity pools.... spacious seating. Gorgeous views. Hot tub looked fun, but did not use. White sand BEACH -- well groomed. Teal water --shallow...can walk out forever and just hang out ! (Destination boats would come to our area and do just that... wasn't disruptive -- just confirmed our area as a destination in itself !) .... Clear water, some up and down spots, but no rocks (except in front of the premier area! :) It was a very spacious beach with lots of shaded seating. Tough to get seating under huts/veranda unless you come REAL early and stake your spot. They say they clear it at 8am ... but they don't ... got up for sunrise and still couldn't get a spot BUT... spaces opened up by lunchtime. Many people just hoarded seats all day and chairs were empty most of the time -- annoying. Circle veranda seating was nice ! Nabbed one of those one day. ENTERTAINMENT ==> OK. Yoga, Aerobics, dance lessons nice touch -- good enthusiastic leaders. Nice show at 10pm each night --could have been longer or a variety show? Not much night life for "kids". RUNNERS ! Running areas -- are toughXXX not great. Can't easily leave grounds -- but if you are a runner ... beach running is pretty good ! Nice packed areas just under 1/2 mile ... can go backand forth easy enough.... I always went down beach past the pier... kept going to Secrets Santuary where you have to get off the beach (rocky) but you can hit the roads pretty easily from their parking lot. Bike trip was interesting, but very restrictive. Kayaks were fun. SUP's were for light people -- very hard to get up on and we have all done it before?>?? some were broken. Excursion options looked good --but we only did one of our own to MaCaow Beach to bodysurf. Good sidetrip -- more locals there. Speaking of Secrets Santuary... Was told we could visit there, but couldn't.... why don't they allow reciprocal benefits !??? Would be great for both. Cute resort. RESORT COUPONS==> Nice discounts if you were going to use spa or buy wine...... but have to spend $$ to get benefit , so worthless to us. Overall fabulous stay. Got a daughter in law out of the deal (finally)... so it was worth it :)


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Overall Rating: 5
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: St. Paul, MN
Age: 55-64
Travel: 3-6 trips/year

January 2, 2017
Fake and watered down

I don't know that it was watered down, but such a slight effect from 2 long island iced teas. That should be 8 or 9 shots. Beware of the bicycle tours. Settled on the third bike I tried. Only a wobbly crank and front forks. Vendors at pool side one night. Swapped one of the envelopes with cheap bracelets instead of bracelet and necklace we wanted for our daughter. Room service fish end papilote with boiled potatoes and julienned veggies equals grilled fish and french fries. Ham,chorizo and pork loin with manche go was actually just ham and American cheese. Plastic log railings meant to look like real logs. Veneer peeling from particle board shutter doors. You would be better off going somewhere else.


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Overall Rating: 2
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Denver, CO
Age: 45-54
Travel: 1-2 trips/year

December 24, 2016
Amazing vacation

I traveled to Secrets Cap Cana the first week of December 2016. At this point the resort had only been open for about 3 weeks and I was very nervous after reading mixed reviews. Check in was quick and easy and they immediately took us to our room. We had booked a junior swim out, but had been upgraded to an ocean front swim out bungalow. Let me say I would NOT expect this type of upgrade any other time except so early in the resort opening. The room was INCREDIBLE - private outdoor shower, in a quiet excluded part of the resort with gorgeous views. We rarely felt the need to venture to other pools or beaches because of the proximity of our room to the beach and our own private pool. However the other pools were just as nice. All in all there were pros and cons going to the resort so early after it opened. Pros: room was great, excellent amenities. Ocean was beautiful, probably one of the prettiest I have seen. (This is our 4th all inclusive, second secrets. The other three were all in Mexico.) Staff worked extremely hard to correct any problems. Good food. Cons: Service overall was pretty slow. Bars and restaurants were not stocked properly. My fiancé likes more Americanized beer choices (coors, miller) other secrets I have been to have had these options. SCC was supposed to also but it was hit or miss. Only able to get higher quality drinks at preferred or lobby bars most days. There seemed to be an overall lack of communication between staff. ( they had our reservation ending 4 days sooner than it should have, this took multiple tries to correct). Language barrier also made it difficult at times to order drinks and food. Although the beach was gorgeous, swimming was difficult due to a mucky seaweed type of bottom for the first 30 feet or so. After that it cleared out to a beatiful sand bar. I realize it seems like more cons than pros here, but I truly believe most of these were due to a brand new resort, being understaffed, and just new employees. I think this place will be 5+ stars in just a few months and would definitely recommend checking it out! Don't miss a walk to the pier about half a mile down the beach. My boyfriend/ now fiancé proposed to me on the pier during our stay at sunset and it was an absolutely gorgeous setting. Overall SCC is a must see!


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Philadelphia, PA
Age: 25-34
Travel: 1-2 trips/year

December 30, 2016
Great Resort

Great resort with an excellent staff. Special thanks to Mr. Obama and Gucci for making our stay enjoyable and making us feel special. Excellent beach and pool areas. We stayed in a junior suite with an ocean view. Room was well equipped with comfortable bed and pillows. Top notch all the way. Restaurants had friendly, attentive service. The food was good just not great but that is subjective. We will definitely be back.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Texas
Age: 45-54
Travel: 3-6 trips/year

January 8, 2017
Special commendation

The service was great, particularly the two people who went above and beyond their duties: Steves (Concierge for Preferred) andRafael (main chef in the Market Cafe). These two individuals made our vacation and birthday special. Food in individual restaurants, especially Japanese and Portofino, were very poor.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Washington, DC
Age: 45-54
Travel: 7+ trips/year

January 12, 2017
Shop around

The resort is wonderful, but everyone we met paid less then we did through Cheap Caribbean. We feel slightly abused, since we have used Cheap Caribbean in the past.


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Overall Rating: 5
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Washington DC
Age: 55-64
Travel: 3-6 trips/year

January 15, 2017

The resort is brand new so we expected a few hicups but we're pleasantly surprised with great service!! The entertainment staff was great and very talented! Dinner menus had a variety of choices with decent food. Presentation and service was excellent! The pools are huge so even though the resort was almost at capacity it never seemed crowded. Room service menu and timing needs a little improvement but management seemed to be aware and focused on improving it. The winds in January were insane, obviously not something the resort can control but it did keep us from spending as much time on the beach as we would have liked.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Chicago, Illinois
Age: 25-34
Travel: 1-2 trips/year

January 15, 2017
Beautiful but...

Beautiful resort. Luxurious and relaxing. Food, not so great. But the drinks were. Service, top notch Wish there was better entertainment and included activities as I became bored The room was wonderful, very comfortable bed and pillows, and the bathroom , perfect. Loved the shower. The beach has great sands but icky water. Very clean all around. The staff was excellent so I wish I could say I will return but I won't. Too bad because the view and pools are simply amazing


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: Acton Maine
Age: 45-54