All Royalton White Sands Customer Reviews
My husband, sister and brother in law and I were at the RWS from Jan 19 to the 24th. I was pleasantly surprised at how nice the resort was after reading numerous bad reviews. Here is the scoop from my perspective. Check in: I had paid for an ocean view room with a king size bed. We were seated and given drinks and within 15 minutes we were heading towards our rooms. The room was in the front of the hotel with a view of the construction. Immediately, I went to the desk to ask for a change and immediately I was given a great room over looking the center of the resort and the ocean. The room was cleaned everyday with fresh sheets and towels and the mini fridge was always stocked with water, soda and beer. The beds and pillows were first rate as was the rain head shower. There was plenty of hot water. We even had terry cloth robes and slippers and umbrellas in the closet. No complaints! Food: There are 6 places to eat. Not all serve every meal. The buffet was open for breakfast and dinner. There were a large selection of items some foods cooked special to your taste. The food here was the standard that I have had a other all inclusive resorts. Not outstanding but not bad. Our favorite was the steak house. Go early to avoid a wait. We had excellent steaks and went back twice. The Japanese place put on a good show of chopping the food on a grill and playing some cute games with the guest. The food was fresh but lacked some flavor. The Italian restaurant was so so. We ate there for lunch a few times. The beach Bar B Que. serves good pork and chicken jerky . It was fun to eat on the beach. There is an gelato ice cream place that also serves soft ice cream and desserts and hot chocolate and coffee and tea. The sports bar looked fun but we never went there. Sports: we did not have the greatest weather so many of the water sports were not in use because of the wind. When they were the catamarans, paddle boats, kayaks and snorkel gear are all available at not cost. If you want to snorkel out on the nearby reef there is a boat right at the beach that will take you there for a fee. I sailed the catamaran as much as I could. It was great! There were also 2 new tennis courts that no one was using. Bring your racket! Evening entertainment: This is where RWS needs to improve. There was nothing but loud bands and drinking for entertainment at night. Even during the day there were no beach games, except volleyball, to play. The lobby was very loud at night because of the bands, this made it difficult to talk. They could use a few more ping pong tables! We did not have children with us but the water park looked like it would be great fun for kids. The resort was not big which was just great for us. It was extremely clean. There were people cleaning all the time. The staff was so friendly and helpful. They were alway smiling and wishing you a great day. I have to say the atmosphere at the resort is made more enjoyable because of the pleasant staff. We had a wonderful time!
353 of 361 found this helpful
Top 10 Contributor
From: New Jersey
Travel: 3-6 trips/year
First and foremost, the resort grounds are beautiful. It is a smaller resort so I think you get a more intimate experience. I can't say anything bad about the decor, layout, and grounds. Everything is brand new and impeccably done. It feels like luxury. Beach: The resort's private beach is not very big and half of it is dedicated to the Diamond Club Members. If it storms out in the ocean, a ton of seaweed will wash up but the staff will clean it off the beach the next morning. There are public beaches on each side of the resort so you can still have your "long walk on the beach" moment. There are a few locals selling items but if you tell them you're not interested, they don't bother you at all. We walked down a little ways on the right of the property and were able to swim and lie out on the beach all by ourselves. The water there was crystal clear, soft white sands...beautiful! On the resort beach, there are plenty of chairs and umbrellas, but only 5 beds. People ALWAYS have stuff on the beds to "save" them. If its early, I would just tell a staff member and they will likely move it for you. Pools: A W E S O M E! I loved the pools! They were never over-crowded when we went. My favorite by far was the infinity pool with the swim up bar. The pools open at 8am and close at 6pm. There is also an outdoor jazucci. Dining Options: We did not try the italian restaurant so I'm not sure how it is. The steakhouse was my favorite. I had a perfectly cooked ribeye, fresh bread, grilled veggies and great red wine! Zen (japanese restaurant) is beautiful and so much fun! You do have to make a reservation the morning of. You should go pretty early to make sure you can get the time you want. The buffet has different themes every night such as seafood night, lobster night, arabian night, etc. We were very disappointed that they did not have lobster night when we went because lobster was "not in season." The beach barbeque/party was a lot of fun. The food at the buffet (beach party included) was hit or miss. One pan may be perfectly cook, the next may be severly over. I was also disappointed in the selection of fruit for breakfast. They only had melons, jamaican apple and papaya. I expected a better selection, at least mangos, coconuts, and other fruits that grow plentifully on the island. Finally, the jerk chicken wings at the sports bar are amazing. MUST TRY! Lastly, I wish they had pool side/beach side food service. You have to leave the pool area and put on clothes to eat lunch at the buffet or italian restaurant. One more thing- room service! The night time menu is limited but we asked for jerk wings and they still brought them so ask for what you want! Room Comfort: Nice, modern decor and finishes. We LOVED the rain shower. We had a great view of the property and beach from the 6 floor. The room is on the smaller side but no one goes on vacation to spend it in the room (at least we dont). The bed is extremely comfortable and the TV has a good selection of channels. Service: Honestly, I felt like the service was average. You will read on other reviews that the resort is going through management changes and I definitely could tell. The people are all pretty friendly but some servers go out of their way for you and some are jst so-so. We did have to wait a couple hours after arrival to check in and I feel like they could have done more to make up for that. Their short-comings usually prompt an apology, but that is not enough when you are spending thousands of dollars for a premium experience.
10 of 10 found this helpful
Travel: 3-6 trips/year
Staff members of this resort were all friendly and helpful. However, this seems to be a very poorly managed property. We were kept waiting for our room, and when we tried to find someone to hear our complaints about the room (which was very bad in terms of there being two twin beds instead of one full bed and which had a view of concrete and desolation instead of a "garden view"), we had to wait while the receptionist called around to find a manager on duty, which she was ultimately unable to find that night. The manager the next morning was entirely unable to help us beyond giving us a bottle of champagne. The restaurants and room service were frequently out of menu items, and even basic things such as bottles of water or washcloths. Otherwise, however, staff members were cheerful, helpful, and always available. We only had minor difficulty getting drinks (some cocktail ingredients were not always restocked). Restaurants were not difficult to get into.
21 of 24 found this helpful
From: Salem, MA
Travel: 1-2 trips/year
I have been to Jamaica several times, and love it. I was very disappointed with the Royalton. If you read the reviews and look at the posted pictures you would think it is amazing, but it was far from. The pool and the bar staff are the best the resort has to offer. The beach is small, the water had a lot of seaweed and was very cloudy. The rooms are very small, our daughter roomed with us and we were cramped. The cleaning crew never seemed to be able to keep towels and basics stocked, and most of the time we were given brown bath towels, which are exactly like the ones used at the pool. You have to wonder if they are properly sanitized. Our first night at the steak house there was no air conditioning, it was unbearable. The elevators are not air conditioned, and the wait time is long as there are only 2. The staff (even in the "prestigious" Diamond Club) totally ignored you after your arrival. Forget the baloney about your butlers, they only called on us sporadically. The wait times for food in the restaurants were long, the quality of the food was average. They are very limited with vegetarian options. I never saw a veggie burger on any of the menus. I do eat seafood so I was okay, although the options again were very limited. We had to ask several times for bottles of water for our mini fridge, we would leave notes and they would be ignored. The staff is unorganized, most of them unfriendly, would step in front of you in the buffet line for food, and uncaring. We reserved 3 rooms in the Diamond Club, there was nothing "Diamond" about it! We were constantly being hustled about buying a timeshare, which they are building 24/7 and they worked (jackhammering) all night long. We took an expensive family excursion and was "hustled" for cash by the person who set it up (we went thru our butler). I have nothing positive to say about this resort. I don't plan on ever going back to the Royalton. I will be returning to Jamaica in September and will be staying at another All Inclusive resort in Negril.
7 of 7 found this helpful
From: Mukwonago, WI
Travel: 7+ trips/year
They said they were overbooked when i came and want to transfer me to another hotel even i paid them in full already. After a lot of arguing i checked in after 3 hrs!!!!!
23 of 28 found this helpful
Travel: 1-2 trips/year
The resort was spotless and the staff was stellar with knowing your name and background story if shared. You aren't bothered by the staff about timeshares like other places I have been in other countries. It was the perfect balance of relaxation and partying if you wanted to. The spa had some maintenance issues with the sauna and whirlpool but the massage was worth the extra spending. I went on the luminous excursion and the catamaran to Dunn River Falls. Both were a blast and highly suggest trying them. The entertainment staff did a great job at hyping people up and playing games in and out of the pool. The only thing I would change would be the rooms. They were a little musty and the beds weren't that comfortable but that's nit picking really. Once the construction on the new edition is done, I can't wait to go back and see all the staff. Ask for Lavardo and Remon at the swim up bar. Their drinks were the best!
6 of 6 found this helpful
From: Chicago, IL
Travel: 1-2 trips/year
Never had a more friendly capable staff. They were so so nice made us feel special. The swim out honeymoon suite was fabulous. All the restaurants were good especially the Asian. The pool the beach the sunset the water was awesome!
12 of 14 found this helpful
Travel: 3-6 trips/year
Outstanding experience from the booking to the return. Personal, clear, informative emails and customer service throughout the process. Travel to and from the island was hassle free. The resort and resort staff exceeded expectations. Highly recommeded.
4 of 4 found this helpful
From: Geneva, IL
We searched high and low for a wedding location for our 2nd marriage in the Caribbean. We both have teenage kids and this was the place that looked the most family friendly. From the moment we arrived, we were treated like royalty. Diamond cob upgrade is worth the value for sure! Our rooms were great. The service is fantastic! Everyone here is always making sure you are having a good time and are sincere in asking. This is the first place we have traveled to were you don't have to have a reservation for the restaurants. Our wedding was just what we had imagined and more! Our diamond club concierge Denise was amazing. Always willing to assist with anything to help us out. Out photographer, Wendell, took amazing pictures and even sacrificed getting wet to get the perfect shot. Our pictures are simply beautiful! Our three teenage kids had an amazing time and were not bored for a minute! Always something fun for them to do. Thank you to all the staff at Cheap Caribbean and Royalton Whote Sands for making this such a fantastic trip for our newly blended family! Will definitely be back!
6 of 7 found this helpful
Travel: 1-2 trips/year
This vaca was great, resort is beautiful, very well kept and ocean was gorgeous. The grounds are much smaller than many other AI's we've visited, which makes it quick to get to/from the beach, restaurants and your room. Check in and out were a breeze, and Courtney, our bell hop greeted us with a huge smile upon arrival and departure. Due to the size of the resort, the staff is able to really get to know you, pool bar staff and entertainment staff calling us by name the whole week! Bartenders Lavardo and Remon never miss a beat, quick, friendly and super fun. Always something to do on the beach/at the pool, entertainment staff, lead by Omar leading fun contests and DJ at pool keeps you dancing all afternoon long! Our room was OK, very standard, and we did not get a king size bed like we requsted. Areas of mold and breakdown of walls in our bathroom, could definitely use some updating. Our floor attendants Heloise and Sukera were there the whole week to answer any questions and even went the extra mile to buy us our favorite Jamaican fruit off the resort! The staff here will absolutely light up your vacation! Yeah mon!!
3 of 3 found this helpful
From: Hershey, Pa
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