All Royalton St. Lucia Customer Reviews
Our stay at the Royalton was a horrible experience. The hotel was still under a lot of construction and we did not receive a Diamond Club service. As a matter of fact the Diamond Club (separate section on the resort) was not even open. We took pictures of all the machines and construction in our path. Upon check in, it took us 3 hours to get a room and they put us in a regular Royalton building with zero upgrades. There were no perks at all. Not all the Restaurants were open either. We paid for access to those as well. Our choices for dinner were very limited. We ate at the buffet most nights. I refuse to pay for a Diamond Club service especially when it was not provided. Hence the reason for this review. How can you advertise something and charge folks in the interim on something you cannot provide? Worst experience ever and we travel a lot. It was a complete waste of money and vacation time. As per our last conversation with cheap Caribbean, we were told that the resort was fully completed and ready for us. They were far from that stage. We've always trusted and used Cheap Caribbean for our vacations and we would certainly hate to end this relationship. We have contacted cheap Caribbean the moment we returned home. It has been 1 week and still waiting for a response from upper management. Funny how they immediately respond when they want your money, and now that a complaint is filed, you can't hear back from anyone. Hopefully they do the right thing before we have to seek legal advice.
29 of 30 found this helpful
Top 1000 Contributor
From: New York
Travel: 3-6 trips/year
This hotel is beautiful and clean, a little bit of construction still happening but nothing that interrupted our trip. This Royalton only gets a 4 out of 5 even though with a few tweaks it can def be a 5 star resort. You guys just need more activities and louder music being played throughout the day to get guests more involved. This is also needed every single night for entertainment. Even if you guys just put on skits at night for families it would make a major difference. The food was amazing compared to other resorts I've traveled to. Felt more like getting a taste of everything here. Typically when I travel I don't want to eat American food the stuff I am use to back home I want to experience the culture and Royalton St lucia knocked it out the park with the options. Before coming I read reviews of people saying food took forever and I can agree at times it took a tad longer but nothing as ridiculous as I read about 2 hours or so. The rooms are beautiful and comfy felt like paradise even though we didn't spend much time in the rooms. The staff made sure to clean the rooms each day an restock the mini fridge as well as come in at night for turn down service which was pretty neat. They would come in and take all the decorative pillows and shams off the beds so you good sleep comfortably. Overall I enjoyed myself just thought those were a few things to fix. Thank you for a wonderful stay otherwise Royalton.
0 of 0 found this helpful
Travel: 3-6 trips/year
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