The hotel is gorgeous; pictures and in person. Everything is new and there are tons of staff everywhere. That's where this illusion ends. There was no hot water my entire stay. After several phone calls no one seemed to care that we were without water. The power kept shutting off (not for long periods of time, 30 seconds at a time). The restaurants were always booked; they seemed great and I wish we could have tried them all. The pools are not heated so the water was icy. The bartenders so for tips (which I don't mind as it is customary) but the people who tipped the most received better service while I was ignored. I was really looking forward to using my credits that I received for booking ($150 for the spa, room upgrade and wine). I wasn't allowed to use ANY of them due to random rules they made up. I am so disappointed in this stay. All the amazing features I booked this resort for didn't pan out. No spa, no restaurants, 2 hour wait time for room service, a dirty beach area and lack luster service.
For this hotel to only be 3 months old it is not well kept or maintain. It is obvious that the finishes are cheap and therefore it looks like it needs to be replace already. They do not have a dress code as ppl were eating in the buffet area almost nude with thongs on ridiculous. I do not want but juices on a chair that I may have to seat on and kids were just starring. The sports bar area smelled as if it needs to be cleaned it smelled like sour milk the 5 days I was there. NOW THE MOSQUITOES IN THE LOBBY RESTAURANTS AND ROOMS ARE UNREAL AND THEY NEED TO HAVE MOSQUITO TRAPS AS NO OTHER HOTEL IN MONTEGO HAS AN INFESTATION OF MOSQUITOES. I can't excuse slow service to new hotel as they have a hotel directly next to it so that is no excuse and there is no excuse for no hot water and water smelling like gas and fingernail polish. This hotel does too much trying to sell time share and this was a complete turn off and they were very pushy. I would not return personal Secrets and Breathless is in a different caliber then this hotel it is mediocre. Sorry being honest, the food was not bad though.
the only reason i gave four palms for dining is lunch options are difficult. besides the jerk shack ( which is awesome) and buffet, the other two options are poor..mediocre food and a long long wait..scores sports bar is the worst..good luck even getting served there..went twice, same result. The dinner restaurants are delicious. Loved all of them, only prob was they are all really hot. Theres no AC and very liitle air flow inside them..The AC in the bedrooms kinda sucks too but works enough to stay comfortable. Those are my only complaints.the people and staff in and out of the resorts are the nicest people ever. dont believe the rumors you here that jamacia is dangerous. not even close to being true.
The hotel was beautiful, but house keeping was slow. We ran out of towels daily and had to call house service for more. The food was ok, nothing to great. Overall my stay was the best. I would visit again.
The Blue Wwater is BBEAUTIFUL an a memorial experience. The foo was very good one restaurant was always closed an another was very difficult to get reservations. Those who i go sai that it was TOO HOT. We loved the pools an bars with great rinks. The poolside activities we well taught Kaffee was an excellent teacher. The rooms were lovely but VERY HUMID an WARM. Making it uncomfortable Camille our room server i an excellent job and gave us extra attentions.
Everything was excellent!! Staff was friendly and helpful! They went above and beyond to make our stay pleasant. They treated us to a candlelight dinner on the beach for our honeymoon and we enjoyed a couples massage. The food and drinks were great! The only issue my husband had was the lobby men's restroom was out of order but they were working on it. We will definitely be back!!!
BEAUTIFUL hotel. Spectacular views. Resort grounds are phenomenal. Thoroughly enjoyed out anniversary time in Jamaica. Few minor cons.... restaurants ran out of food items quite frequently. AC went out in our room on the last night. Pros..... cleanliness. The pool area was our favorite spot. Lots of activites food drinks and the beach all in one. Lots of different restaurant's to choose from. Entertainment was ok. If you like shows and that kind of thing. Room was top notch. Room cleaned twice a day. Turn down service with chocolates on your pillow at night. Would definitely come back.