Rui Vallarta is a beautiful place. This was our first time in Mexico and in Rui, so we didn't know what to expect..People working there were so warm and welcoming. Loved the bartenders who made awesome drinks. Everyone who was working there had a smile on their face which made a difference. We went in the peak season but the service was still exceptional. The managers were constantly making sure things were running smooth at all time. The Entertainment team at the resort were very friendly. This place was amazing and I would Love to visit one of the other Rui Location.
We traveled with another couple to the RIU Vallarta in April of 2011. I'll sum it up the best I can: Front desk staff - great, prompt, and friendly. Restaurants - The buffet was just as good (if not better) than any of the reservation restaurants on-site. I can't say enough about the food. The rooms: Beautiful, especially with the Jr. Suite upgrade (worth it!!!). Awesome views of the Sierra Madres mountain range and the ocean....not to mention the famous sunsets I heard so much about. The bars: I will have to say, awesome bloody's, great margaritas, and the beer...actually ice cold!!! (unlike other resorts I've been to in Mexico). The staff around the pool/beach area is there to make sure you are happy. I think we all agreed that the staff made the whole vacation what it was. Jesse and Moi, you guys were fantastic. The Michael Jackson show gave us chills it was so good. I just really don't have any complaints. It was one of the best times of our lives, and we aren't new to the "all-inclusive" world either.
Excellent hotel, transportation, food and drink. While there are some negative reviews of this hotel, we found no issues with RIU Vallarta. Just go and have a good time. Hotel staff were very friendly.
We were very disappointed in our trip to the RIU Vallarta. We had stayed with the RIU in the Bahamas a year ago and it was awesome! So, we had high expectations of this location. We were 2 of the maybe 15 people in the entire resort that spoke English, it was mainly locals on vacations with their familes. Which, that is great, I wouldn't mind them being there, but, I am no kidding when I say, they were the rudest people I have ever been around. They led by examplel for their children by cutting in lines, walking in front of you to load their plates at the buffet, and not letting you get off the elevator until they were all on! We couldn't get in the water the entire trip b/c it was filled with Jellyfish and stingrays the entire 6 days. TAKE BUGSPRAY!!! The mosquitos were so bad we couldn't go out after the sun went down. So, we couldn't enjoy any of the live shows in th theatre! We tried to purchase bugspray from the gift shop 3 days in a row and they kept saying to come back the next day. We never had ANY bugspray! The gourmet and the Japanese restaraunts were really good. The steak one was outside so we were ate up by mosquitos, I think my husband had 27 bites, even thru his shirt, the next day. The food at the buffet was the same everyday. One day out of 6 they had some shrimp and a chocolate fountain, other than that, tortillas, nachos, and fajita meat (5 ways) are your choices! Our room was very humid, so humid and hot that my gum melted in my purse in our room and my husbands cell phone battery expanded with moisture and his phone crashed! Which was an extra bummer b/c all of our pictures from the trip were on his phone, so, no pics from the trip to even share! Probably will not go back to this resort or to Puerto Vallarta! The staff on the other hand were incredibly nice and recognized us everyday, they were a lot of fun! We really enjoyed the entertainment staff as well, Brenda, Lucax, Vanessa, Onesima, and Hector, you all were a real highlight to our vacation!!!
I booked the wrong hotel. i was master of my vacation, checking lots of sites looking for the deal of deals. I thought I had found it and booked. I arrived at the airport and asked for the Riu Palace, my wife looked puzzled, we are not staying there she tells me, we are at the Riu Vallarta? I assume she is wrong and go the the Palace...Oh dear, she is right our reservation is down the road. How bad can it be? It was bad! Lobby is an open air sauna, the staff are doing their best but nothing is running smoothly. There is free internet for 90 mins in lobby otherwise $15 a day for 1 device. The internet in the lobby was the slowest I have experienced, unusable so you have to pay, I refused and used my phone data as it is unlimited in Mexico my wife had work and needed a good connection. The food was awful, the buffet was bad to very bad the restaurants not much better. The lunch buffet was probably where Alfred Hitchcock was inspired to create "The Birds" as you ducked the constant attacks from these experienced black winged food assassins. This area was converted into the "steak restaurant" at night and was slightly hotter then my oven at home. Terrible. The adult pool was a stagnant pond of sun tan lotion and split drinks and horribly warm, we were scared to get in. Day 3 of our 6 day trip I went to the Riu Palace and asked about switching, no problem just tell the Riu Vallarta front desk they can "upgrade" you. I asked at the front desk who wrote down 300, 600 or 900 for us both to move, I was thinking dollars, but ok we have to move! No the clerk tells me this is pesos! Ok do the maths about $25 for us both to move hotels for 3 nights, DONE! The Riu Palace was fantastic! Food amazing, room beautiful, staff superb, pool clean and spectacular, beach amazing and free internet for 4 devices was included! I would strongly advise if you are looking at this area and more directly the Riu resorts you chose the Riu Palace, you will not be disappointed as it will deliver what you should expect from an all-inclusive trip to Mexico, even the shows my wife makes me watch were fun and entertaining at the Riu Palace. Maybe after the sour of Riu Vallarta the sweet of the Riu Palce tasted even sweeter but my wife was already planning coming back before we left. So chose carefully your happiness depends on pushing the right button, not all Riu's are created equally! Cheers N
My husband and I just return from Riu Vallarta, the resort was very charming and clean. We had such a relaxing time that we'll be back in the near future. We had only one issue that was very disappointing, we purchase 2 tickets to see the whales, when the morning came to meet the driver, (which we had to walk 2 resorts down, not a big deal, just saying)... the driver never came to pick us up! My husband and I was very disappointed with the company, no one ever called to cancel, they did return our money very quickly after my husband talked with them in the lobby of the hotel, but we never did see the whales!!!(One saving grace is that we purchase the tickets on the resort property, probably wouldn't received our money had we bought it on the street, buyer beware! But all in all, the resort very charming, one of the most beautiful ones I have been to in Mexico! that's not a 5*.
We went to Riu Vallarta thinking we would stay there and it would be as good as RIUs in Cancun. It is so bad there that we stayed one night and upgraded to the Palace. At the Vallarta rooms are dirty, bathrooms have hair, service at the desk and dining room is horrible. Only nice guys is Henock at the front desk who helped us upgrade to the palace. The last stroke was when I asked for more coffee they brought a coffee pot from another table and gave it to me cold. Was afraid to be sick and have my kids be sick in Mexico if I don't get out of there fast. Very disappointing considering I like the Riu hotels.
The resort was absolutely amazing! I could not believe the level of service provided, they take care of everything. The resort was spotless and we constantly had food and drinks. And boy did they make their drinks strong, be careful! The bartenders were so much fun!! I would recommend this resort to everyone. We stayed at the Riu Vallarta but walked over to the Riu Jalisco since they offer service over there as well- it was not our favorite! To much of a spring break party crowd. Which normally wouldn't have bothered us, we are also in our 20s, but the service was slow and everyone was a little rude, my girlfriends and I were not as impressed. The only complaint I had about our hotel was the beds are very hard! I was always a little sore when I woke up.
The resort leaves a lot to be desired. The main reason to go to a resort is the beach/pools and the food, and both were average at best. The pools were always lukewarm and the water just grew hotter as more people climbed into the pool. You were allowed to walk next door to go to Rio Jalisco's pools and those were kept in better condition. The alcohol was noticeably watered down, but the service was great and drinks were easy to get at any time. They were very attentive. Food was terrible. I'm not talking Hometown Buffet terrible, worse. The food seemed to get better on Friday night and Saturday when large buses came with more guests, but during the weekday it was really bad. We went to the asian buffet and the sushi smelled questionable. Also, they should warn you that there are stingrays and we were stung by one on the beach. We had to pay $225 to see a doctor and get medicine. Not their fault, but I wish they would let people know.
My daughter and I had a great time at the Riu Vallarta. The staff go out of their way to make sure everyone is having fun. The food was good and the beach location was a short walk to Bucerias for a look at a non tourist town. Everything we needed was there so you don,t need to go into town if you don.t want .