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Riu Playacar Reviews

Mexico | Mexico - Riviera Maya Our Rating rating Details
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Customer Rating 46 Reviews
Value
 
4.2
Service
 
4.3
Beaches & Pools
 
4.6
Dining Options
 
3.9
Room Comfort
 
3.6
4.2 out of 5
"The RIU Team did a great job of service and accomodations of thier guests. All requests were embracecd and facilitated." – NeckNutts
52 out of 58 (90%) customers would recommend this product to a friend.
fountain in riu playacar restaurant The Beach! Wonderful View and plenty of chairs! riu playacar's beach at the pool

All Riu Playacar Customer Reviews

41-46 of 46 reviews. Sort by
July 23, 2014
Great Vacation!

Probably one of the best vacations I've ever had! The beach was absolutely breathtaking! The pools were nice, but especially the pool with the bar could have used a good cleaning. But I can imagine it is difficult to keep that clean considering how busy it is there. Service was great in the restaurants and around the resort, but getting someone to come to your room when you are having a problem is darn near impossible. Fortunately for me, I was able to fix the problems myself on the two occassions I asked for assistance because no one ever showed up. Rooms were nice and clean, beds were a little on the firm side, but were fine. The food was okay. Breakfast was great everyday, lunch was good, and the dinner buffet was hit and miss - sometimes it had some great options, sometimes not. The three restaurants you need reservations for weren't so great, the Asian was definitely the best and it is a buffet so there is no wait. The mexican and steakhouse left a lot to be desired and the wait was so long. If I went back I would skip both of those places. It was nice to be able to visit the other two Riu's while there, we had lunch at the Riu Yucatan, it was nice and we went to see a show there as well which we loved. Javier, our cheapcaribbean rep at the hotel was great in assisting us with transportation and excursions. Had a great time and can't wait to visit again!! The pros most definitely outweigh the cons! The beach itself is worth the visit!!


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Overall Rating: 5
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Louisville, KY
Age: 35-44
Travel: 3-6 trips/year

August 5, 2014
A well-worn gem

The Riu Playacar is on a magnificent patch of beach and is its highlight. The service people are extremely friendly and try to be helpful--even the chefs in the buffet explained the ingredients in every dish if we asked them! The charm of this hotel is that its not ultra-modern; for that, try the Riu Yucatan, which looks like it could be a hotel in Las Vegas or Miami Beach..ultra modern and alienating. The Riu Playacar is supposed to be destroyed next year, to "upgrade" it, and we hope it doesn't follow the fate of the Yucatan..


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: PA
Age: 55-64
Travel: 1-2 trips/year

July 12, 2017
Best Vacaation Ever

My vacation was the best ever!!! The resort was AWESOME!!! You truly do not have to leave the resort to have a magical experience as it is all inclusive and the restaurants/rooms/pools and beach are all wonderful. I would definitely suggest that you visit.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Henrico, VA
Age: 45-54
Travel: 1-2 trips/year

July 12, 2017
Not returning

We stayed at this resort before the remodel a couple of years ago. We really enjoyed our stay which is why we decided to go back this summer. While the appearance in some areas improved, the service went downhill. We were there for 7 days and aside from the first night, it was impossible for our party of 12 to get seats together- not because of the lack of space, but because the majority of the tables were dirty. We would have to go looking for a waiter to come clear tables for us to sit and would end up sitting separately. I have stayed at several Riu resorts and never have I had to get up to refill my drink- at this resort I refilled it at almost every meal. There was only a couple of occasions where there was a waiter to actually get our drinks. They would start clearing up the food about 1 hour before the restaurant closing time for breakfast, lunch and dinner. They would remove all silverware and glasses from the tables and if you tried sitting, they would tell you to find another table. Right away I noticed how filthy the bed sheets looked-random hairs, and stain marks. I called to ask if they could be switched out. I returned to the room to find the same sheets but when I called back, they claimed they had been changed. Our dresser was full on ants- another issue they did not address when I called to let them know. We ended up not bothering to use the dresser and left our clothes in our luggage. It appeared that maybe this resort is understaffed and therefore the employees they do have are exhausted and not in the best of moods. The beach and location was great. It was unfortunate the service was not similar to what other Rius have to offer.


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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: Texas
Age: 25-34
Travel: 3-6 trips/year

July 18, 2017
What a great time!

Hotel was just recently updated a couple years ago. The staff works hard to keep it up. The staff was very good and addressed and issues that we had. The beach was probably the best part of the resort. It's close to playa del carmen just a short ride or walk. Overall a awesome time and will go back for our 4th time!


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Albany, New York
Age: 35-44
Travel: 1-2 trips/year

August 6, 2017
one of the best vacations ever

this is an amazing resort with lots of great and friendly people! i only had one issues! booking transportation with the package seems unfair to me! you pay for transportation from airport to resort and back but if you don't sit thru their sales speach for excursions they are rude to you when you attempt to schedule your return to the airport! if i have to sit thru a sales pitch then i should get the transportation free! this made me really mad and completely ruined a day of my trip! rest was amazing just a suggestion you may want to ask them to tone down on the sales pitch and attitude when customers have already paid for a service up front


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: wheeling, wv
Age: 35-44
Travel: 1-2 trips/year