Riu Palace Las Americas Reviews

Wonderful hotel with very friendly staff. Food choices are excellent with a variety of themed restaurants. The beach is very clean but quite small although it is more than compensated by the outstanding pools within the hotel. Overall a very good deal. One tip; don't prebook your activities as there are many options to chosse from when you arrive and none of them were overbooked..

My husband and I loved our stay at the Riu Palace Las Americas. The hotel is gorgeous. The rooms are very comfortable, with amazing views. The pools were good- a little cold- the activity pool was fun, but the other pool was always empty... not sure why. The hot tub was my favorite spot- always hot and perfect to soak sore legs from all the dancing and walking. The beach is big and clean. The food was very good for an all-inclusive. The location of the hotel is perfect. Definitely check out the night life- especially Coco Bongo- best club experience I have ever had- non-stop fun.

This place is fabulous. This was the first time ever that we traveled to Cancun and will not be the last. The Riu Palace did not disappoint. The staff works very hard at insuring your stay to be first class. Very clean rooms and the food was excellent. From a value standpoint you cannot beat the all inclusive deal at the Riu Palace. I will stay there again the next time I venture to Cancun.

The trip was great. The service was wonderful. I have to emphasize on the entertainment team. They were a blast and such a good, exciting, and fun crowd. They really cared about you and made sure everyone had fun. They were hilarious. The hotel was very clean and classy. We visited the other Riu hotels and this one was the best compared to the others. The beach at the time was a little dirty due to the sea weeds, however, that was due to the storm they had prior to our arrival. When the beadch finally cleared it was beautiful. The pools were awesome. Definitely recommend.

This hotel was beautiful. I felt like I was truly on vacation because there were no hassles at the front desk and an abundance of excellenc throughout the entire hotel. The rooms were fantastic and spacious, room service was excellent and efficient and the beach and pools were breath taking. If we every vacation to Cancun, we will choose nothing else but Riu!!!

The resort was beautiful- I think the prettiest in Cancun. The pools and beaches were amazing and the staff was great. The food was just ok. I wish that there was more focus on great mexican food since we were in Mexico. The restaurants were good, but not great. The bed was very firm and the room was very humid, but it was lovely.

Let me start by saying that we had a wonderful experience with near perfect weather at a resort that exceeded our expectations. This hotel has a very good rating on all the sites that I researched prior to our booking however, it seemed to be listed as a good quality resort not a top of the line experience. Now what we experienced….. As we drove up we could see this beautiful white structure way before we reached it. To say that it stands out amongst the other hotels in the area is definitely a truth. The rounded corners and statues on the rooftops along with the glass awning stand out to identify the lovely architecture. The manicured hedges, trees, and green grass out front only add to its elegance. We were greeted by the bell captain in old style hat and dress that welcomed us and took charge of our baggage. We were escorted inside to the luxurious lobby and brought to check in and greeted warmly by the smiling staff. From this point on we never experienced a member of the hotel staff that wasn’t smiling or ready to attempt to accommodate any of our requests. We stayed in room 450, ocean front balcony, and were happy with this accommodation. The rooms have been explained in detail in other posts so I won’t go into detail. They are due for upgrading but are very clean and pleasant to stay in. The view from the balcony was awesome, the mini bar stocked daily and the room cleaned twice a day. As has been stated here before please leave a buck or two in the morning and again in the early evening as they come in and do a turndown and tidy up again for you. These people are getting paid pretty low wages and a tip really helps and am sure is appreciated. The buffets were very good and there was always an abundance of different foods to choose from. We are not big fans of fancy swanky sit down dinners (although we have had our share) and found that the buffets met our needs as far as epicurean delights go. For those of you that think you must have fine dinning every night I recommend you steer away from an all inclusive resort anyway as you will probably not be really happy. We experienced one dinner at the steak house on site and found it to be nice and the food good but again the buffets fit our bill. All the bars work really hard to fill any of your drink requests so if you want to try something just ask. Another important thing to remember is that they use pretty low cost alcohol for your basic drinks so if you want something like Barcardi rum or Absolut vodka all you need to do is ask. Once I figured this out my drinks tasted more to my liking. The lobby bar was our favorite as the drinks were “presented” so to speak instead of just put into an 8 ounce plastic glass for consumption. Another thing I learned years ago about all inclusive resorts is that they will fill your insulated mug for you just as easy as their little glasses. BRING A LARGE INSULATED MUG! I was going to list out all our favorite staff in this review but have decided that all the staff at the Riu Palace Las Americas are excellent employees. We were lucky to have those that served us on a regular basis and came to know our names, drink preferences and what made us happy. I genuinely feel that all the staff were just as capable and those that we did not come in contact with did an admiral job with their customers as well. Now the part that I feel is the most important thing I can impart on anyone who chooses to visit this or any other all inclusive…..unless it is strictly forbidden for the staff to accept tips PLEASE TIP. I don’t want to offend anyone in anyway here but some us forget that these people work hard for what little in wages they receive. A dollar, Euro, or Pound here and there goes along way in this Country. I was asked why we tipped a buck here and there to our servers and waiters and I found the true answer that I really believed…because we could. I guess it made us feel good that we could do it and if it made the staff smile a little bigger when they saw us so be it.

The Rui Palace all inclusive was a great deal for a four or five day stay. Our first room looked into another hotel and was rasther dark. We requested to change to a view room and they accomodated us later in the afternoon. Meal choices were very good and we also had a couple of choices at the Rui next door. Would book this again

When we arrived at the Riu, our room was not ready. So we just walked around a little bit. The staff was very accomidating in trying to get us helped as soon as possible. The rooms were a little musty smelling....more then likely from all the humnidity. Overall the staff was very friendly and helpful. The only draw back is that I wasn't able to check my email due to the fact they said that the internet was down. Besides for work, we wanted to send pictures back home to our friends. There were many different excursions to choose from. We really enjoyed the horseback riding in the ocean, Dunn River Fall and parasailing the most. We had a great taxi driver that took us down town and told us where to go for good deals.

I took a trip with two close friends for 8 days at Riu Palace Las Americas at the end of January. Overall, we had a great time. The food at the restaurants was well above average (the buffet food ranged from decent to great in the main dining areas). The scenery was great, the staff was very courteous and spoke English respectably well (most of them). 95% or more of the guests were couples or families. Great if you happen to fit into one of those categories, but if you're looking to mingle with some other single people, there weren't many. The sister resort next door seemed to be not quite as nice but had a lot more single people. The three of us made our way over there a couple of times and had a good time. I wouldn't hesitate to recommend it to just about anyone. Of the four caribbean vacations I've taken, this was by far the best resort.