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Riu Cancun

Mexico | Mexico - Cancun Our Rating rating Details
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Customer Rating 64 Reviews
Value
 
4.2
Service
 
4.3
Beaches & Pools
 
4.2
Dining Options
 
4.0
Room Comfort
 
4.1
4.1 out of 5
"Met a lot of people from across the US, made me feel everyone was as relaxed as I was." – Shoothebreeze
62 out of 77 (81%) customers would recommend this product to a friend.
Our view view from ferry leaving to dolphin swim View from pool with bar boarding ferry View from room balcony View from our room

All Riu Cancun Customer Reviews

1-10 of 64 reviews. Sort by
January 13, 2016
Last Minute Trip

I would recommend this to my friends for sure! We are in our late 20s, decided to book a last minute trip and glad we did with CheapCarribean. It was easy, affordable, and made traveling in Cancun effortless. The resort was amazing, very clean and modern. It had a good mixture of families, party goers, and couples. The food was good and typical for your all inclusive resort, but I actually really enjoyed it and it changed everyday (BREAKFAST WAS AWESOME). My only recommendations is that the pool chairs (if you want the sun) book up quick, so get out there early and put your towels down, if you don't care about the sun, they have plenty of open chairs. Also, you can only book dinners (that require reservations) two days before so plan accordingly, if not the buffet is always open and they have a 24hr sports bar. Also don't forget about the beach! Had so much activities, and its just a small marina fee (3$ or so) to windsurf, sail, snorkel etc. They also had games every day at different times that was so much fun for everyone. Where it is located is also great for shopping. Lastly, we did the Xel-Ha excursion and highly recommend it. Overall, the staff was great, always made you feel comfortable and that you had a drink in hand :). Hope you enjoy it as much as we did!


14 of 14 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New Orleans
Age: 25-34
Travel: 1-2 trips/year

July 18, 2016
Best Vacation ever!

Amazing resort! Awesome drinks, food, service, location, and best of all, it'll keep you feeling like you're on vacation the way it is meant to be. Been to cancun a lot, and this hotel has been the only one to really spark my interest and liking. Completely all inclusive and hassle free, everything available at your service as well!!


5 of 5 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Dallas, Tx
Age: 19-24
Travel: 3-6 trips/year

August 2, 2016
I Love This Place

My girlfriend and I visited the Riu Cancun late in July 2016 for a week. This resort is top notch. Service: The staff (cleaning crew, front desk, waiters, cooks, bartenders ) are friendly, accommodating and very attentive. Everyone sincerely wants you to enjoy yourself and relax. Grounds: The layout of the rooms and the hotel is spacious and well appointed. Food: The buffets and a la carter dinning is clean, fresh, well organized and the food is delicious. Bars: The bartenders are great and their are bars everywhere. The only negative is that "top shelf" liquor is not offered. Nightlife: The club is small but it's. Ice to have an option to have drinks and dance. Overall we love this place and will be back with friends and family. On a side note, the all inclusive hotels advertise that tips are included but please take care of the staff they work very hard without ever expecting anything in return.

I Love This Place I Love This Place
5 of 5 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Philadelphia, PA
Age: 35-44
Travel: 1-2 trips/year

October 9, 2016
Our vacation

I went to Cancun with my husband and met up with 4 other couples. We were greeted at the door with refreshing drinks. The check in process was fast and easy. Our bags were brought to our room immediately. We headed downstairs to check out the place and met so many helpful resort employees. The resort was very clean and beautiful! The nightly entertainment was great and had some good voluntary participation. The restaurants were good and buffet have endless options. The cooks were so nice and considerate, if I wanted something they didn't make, they would make it. Overall the resort was a positive and memorable experience and I would highly recommend it to anyone.

Our vacation
4 of 4 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: San Diego, Ca
Age: 35-44
Travel: 1-2 trips/year

January 15, 2016
HEARTLESS people at the front desk

We stayed at RIU CANCUN from 01/06/2016 to 01/11/2016. Everything was great until the last day. The food was delicious, the beach was great with cristal clear water, the pools,especially infinity heated pool, were injoyable. We got a very nice oceanfront room with a great view. It looked like perfect vacation. But, on the last day, four hours before our flight back to the U.S., my son had food poisoning. He had profuse vomiting and fever. When I went to the front desk to get some help and medicine, I was told that I need to report any damages of the furniture and sheets to the manager, otherwise I would be charged additional money for the damage. VERY HEARTLESS RESPONSE. The health of my son did not worry them at all. Simple "sorry" would be enough for me. But I just saw stoned faces with no sympathy on them at all.


6 of 7 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New Jersey
Age: 45-54
Travel: 3-6 trips/year

October 18, 2016
Amazing Trip!!

This was our very first all-inclusive resort trip. I was very nervous about the hotel and activities, however it was amazing. Very fast and easy check in, very nice and clean rooms, and the service was great. Everyone was so friendly and helpful. When we arrived at the resort, they took our bags to our room and we met with our "activities director" right away and he helped us decide what we wanted to do on our vacation. The food in the buffet was amazing, and had so many options! This was out first time to Cancun and we will definitely be back.


6 of 7 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Colorado
Age: 19-24
Travel: 1-2 trips/year

April 11, 2016
Couldn't ask for more

This trip fulfilled all expectations and more. All hotel staff, service and management was amazingly helpful, professional and fun. Any one was willing to answer and accommodate all quests. I want to especially point out our Am-star transportation/excursion organizer Gillamo (Spanish for William). He was always our go to person. Always had answers and set up our wonderful excursions with how, when, where, and what if's. He made our trip effortless. Just an astounding personality and really caring appeal. I can not say enough to justify how great full I was to have him available. So many opinions as far as food/drinks. All dinners were delicious, healthy, well presented. Entertainment nightly and dancing in the disco very lively every night. The hotel was kept exquisitely clean and fresh. Plenty to do and shop with in the hotel zone. Very impressed with it all. Want to return TODAY! So happy I found this website. Would recommend it to all.

view from ferry leaving to dolphin swim boarding ferry
3 of 3 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Spring, Texas
Age: 55-64
Travel: 1-2 trips/year

April 17, 2016
I Hated Leaving

This was the first real vacation my wife and I have taken, and it was all I could hope for. I don't know what more I could expect. The price was very good, the restaurants were very good. The buffet was amazing. The entertainment was good, but not great. The beach is "shaded" by the island so the waves are small. Good snorkeling. I can't wait to go back, and will definitely consider the Riu Cancun again.

I Hated Leaving
3 of 3 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Twin Fall, Idah
Age: 45-54
Travel: 1-2 trips/year

May 2, 2016
Excellent service,friendly staff,but lacking ...

The resort is beautiful with an amazing location. The ocean is perfect with tons of fish to see while snorkeling, a nice ocean breeze keeps the bugs away and the pools are clean and well maintained. There are lots of pools to choose from, one is shady, one is more for the drinkers, one seems more geared for the partiers and one is calmer (where my family and I hung out mostly). We traveled with two tweens and they had a blast! We got the junior suite and were disappointed with the set up. There were two full beds, but they are pushed together with no way to pull them apart. I didn't mind too much as I was sharing with my husband and daughter, but two couples may find that awkward. The room was not as clean as I'm used to. The spare blankets had hair and stains on them, the drinking glass in the bathroom had lipstick and the couch was dirty. The rest of the hotel is spotless and the staff is constantly cleaning and keeping it beautiful. I just wish our room had the same treatment. Maybe our housekeeper was having a bad week. The dinner reservation system is a bit frustrating too. You can't make reservations until you check in, and they can only reserve up to 48 hours in advance. They reservations go quickly and there was a line in the morning waiting to make a reservation at 8am. The crazy thing was that the restaurants weren't even close to full when we did finally get in.

Our view
3 of 3 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Delran. NJ
Age: 35-44
Travel: 1-2 trips/year

January 15, 2016
Just an OKAY resort

I was at the Riu Cancun resort for 6 nights the first week of January 2016, and it was an OKAY stay. The rooms were nothing too special. I requested a king bed, and of course did not get it. Instead it was two double beds pushed in together. Also, be ready to pay for wifi. They offer free wifi in the lobby, however it does not work at all. The best part about the room is the AC works very well, and the balcony ocean view is nice. However, there is no privacy as you can see and hear what your neighbors are doing. There are 4 elevators that required a 10+ minute wait to get into, and then it would stop on every floor. For a building as large as this one, they definitely need more elevators. After visiting Mexico before, I was surprised to find that the staff is not very friendly, and I assume that is because the Riu hotels are well known, so maybe they think they do not have to have excellent customer service. Out of the whole staff, only the younger entertainment staff that worked at the pools/beach for activities were the friendliest. The servers were very rude, especially the ones that served at the breakfast/lunch/dinner buffet. By the way, this resort does not believe in straws! Every time I asked for a straw for my drink, I had eyes roll, and they would have to go search for it. The food option is the worst thing about the hotel. Besides the buffet, there are 3 other restaurants. You have to make reservations 2 days in advance at those, so you're out of luck pretty much every night, because they are already booked. I did get a chance to try out the steakhouse, which was the best food in the hotel, and it wasn't even that amazing. I did not like how the steak house restaurant shared an open space with the buffet. And it was a very limited menu. The dessert was not good at all, and the buffet had the same food every day. I would rate the food very low. The beach water was a beautiful blue, however, there was not a lot of room to lay out in the sand. The sun also hides behind the building so there is no sun at the pool and barely the beach in the afternoon. So if you're there to catch some sun, you have to be out very early. There is a volleyball court on the beach, which was nice, but just one for the whole hotel was not enough due to many people wanting to play. Also, renting water activities is way too pricey and the sales workers are very rude. Besides the bad customer service and the lack of food options, Riu Cancun is an average resort.


5 of 6 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Tennessee
Age: 19-24
Travel: 1-2 trips/year