Ocean Maya Royale Reviews

We choose this hotel because we were trying to keep our costs down. The weather wasn't great when we were there so that may have affected our experience. I have been to better all inclusives. Because it was a small hotel dining options were just OK. Not Ok was one restaurant where most things on the menu were an additional charge. It is too bad there are not rating options for location and entertainment. This hotel is between Cancun and Carmen del Playa which made it very convenient. We took the Tulum/Xel Ha tour which was wonderful. The entertainment at the hotel was also very good.

I thought that it was a beautiful place. Service was poor. Check in took 1 hour. Mornings I could not get a cup of coffee after 9:00am. You would have to visit the coffee shop, which always had a long line. The beach was very small and murky not like the other areas clear and clean. My room had a bad shower caulking and the water leaked all over the floor into the room. Food was excellent if you could get some. I waited 30 minutes in line to get tacos. And as far as getting a drink or beverage. It was a long wait unless you were forcefully rood. Which seemed to be the type of people that were there. I would not recommend for a family. The entertainment was pretty good I will admit I will not visit this hotel again.

The Hotel itself is great, good location to Playa and other attractions, friendly staff. It was very noisy with other vacationers when we were looking for something more peaceful and calm. The were many children which is ok if you have them.

we visited the ocean maya in Dec '08. we booked it as my 30th birthday gift . we decided to book a resort on the cheaper end because we didnt plan to spend much time in our room, rather we planned to spend our time at the pool/beach and doing day trips and activities. the ocean maya was a great choice. the grounds were small, quaint, and well kept and clean. the staff was friendly and very personable. our room was very large, bigger than rooms we have paid more than triple for in Sandals's resorts. we spent most of our days out on day trips around playa, and our nights at the resort in the restaurants, lobby bar, and seeing shows. we had a great time and would definately return to ocean maya and rebook thru cheap caribbean. our only complaint was that the beach area was smaller than we would like. however the large enough pool with swim up bar made up for it, though it was chilly in december. but that was no fault of anyones. we enjoyed the food as well. keeping in mind we have limited palettes and do not eat any seafood and are basically meat adn taters people, those expecting more exotic cuisine may feel limited but we did not at all. for a short while cheapcaribbean wasnt offering bookings at ocean maya. we are glad to see that they are once again.

I went to this resort a few years ago, but I beleive they have been doing some remodeling. The resort was average, right on a pretty nice stretch of beach and about 30-40 mins from the airport. They had a large buffet and a few other restaurants. We went to the oriental, which was good, and one of the other restaurants. There is no swim up bar, which was a little disappointing. There is a bar by the pool, but it is super crowded. If you're not 23 and wearing a thong bikini, expect a wait. The rooms were of average- about a 2 star american rating hotel room. Something like a chain motel. They had older tvs with satellite and air conditioning. I've been to a alot of resorts in Mexico and this room was average- definitely not luxury. It is not advertised or priced as a luxury resort though. Not bad, just average! The best part of the resort had to be the beach. There are tons of palapas and chairs by the beach and it is a great place. Unfortunately, there is no drink service on the beach. You will have to go keep getting your own drinks. This is a solid 3 star resort. Like I said before, I think they may have done some remodeling and made some things a little nicer. If you can get a great price to this resort- go for it! Also, every resort has a time share. Don't fall for it or even go to the meeting. Don't waste a $200 day on sitting in a high pressure time share sale. There are some awesome places to go in the Riviera Maya area and you will want to try many of them. Cheapcaribbean has some good sales, so keep your eye out on the site.

We had a really wonderful family vacation at that Grand Ocean Maya. It was everyting we had expected. The rooms and grounds were clean and the service was great. We would stay here again but would enjoy exploring new places as well. Drinks were plentfiful. Bring your own cup as the ones they give you are small. Take a vacation here, you will enjoy.

The staff at this resort was excellent. I gave service 4 palms instead of 5 only because the customer service at the spa was not that great. The front desk went out of their way to make sure we were happy and had everything we needed. Property itself was beautiful and resort always had a great selection of food and activities each day/night. My only complaint would be the room. We had a great view, but there was an insect problem and the room itself looked a little older and there were cracks in the floorboards and along the wall.

This was a great trip. Everything we expected. They upgraded our room and it was spectacular. Private balcony in the jungle with cotamundis everywhere. I recommend it :)

The location is beautiful and most of the staff are courteous. Unless you get the "Privlidge" package the beds are rock hard. I went with my girlfriend and the only choice we had were two full size beds in the room. I woke up with back pains and so did she so I wasn't to happy and I didn't feel like paying an extra 20 pp per day for privlidge. There wasn't enough waiters around the pool and nobody was at the poolside bar so we had to go to "El Charro" to get more drinks. The worst part of my trip was the food. Mediocre at best. The only good place to eat was the Japanese rest. The buffet was horrible. Tons of choices but didn't taste good I ended up going to a McDonalds down the road at one point. Also what set me off was during one of the buffet dinners, the Entertainment staff was in the line ahead of me and he got the last of the food and left me high and dry. I think since we are paying customers that we should get access to food first and then staff. If I was going back to Mexico I would def goto a different resort where you don't have to pay an extra amount on top of what you paid just to relax when this is a standard at other resorts. I love the Dreams chain and I wish I have gone instead over there.

Beautiful hotel great coffee shop and bar area. Only has 2 pools no real beachfront area to swim. The dive center is great went for an 80 foot dive that was amazing. Took a snorkel trip to Maroma Reef as soon as you hit the water you are surrounded by fish and a fantastic view. Parasailing on site.Free shuttle to Playa Del Carmen daily save the price of a taxi!!Just book the day before.Bartenders at the pool bar were great.