We checked into a beautiful hotel with the intent of relaxing and enjoying a much needed vacation. To our surprise the Ocean Coral has two very different levels of guests, and make it well known from the start if you are not a "member", you are not a priority. Going into our vacation we had no idea the Ocean Coral was a "time share" hotel, and when we said "no" at the sales pitch we were insulted and treated very rudely. I can not say enough about the rude behavior and the demeaning remarks made by the salesperson and the concierge when we told them we had no interest in joining the hotel membership that was being offered to us. We were then referred to as "renters" and not "buyers". We were told we were going to be "plastic bracelet wearers" and not" Leather Bracelet Wearers" questioned over breakfast for an hour and then held in a room for over two hours while being insulted and talked to rudely. We finally said that was enough, and we were leaving, this is not something we had intended on for our hard earned money, and our vacation time was to precious to be treated in this manner. When we mentioned to the hotel personal that they kept us for so long, and talked to in such a demeaning way her response was, " Had ya in the handcuffs ehh?" I would not recommend this hotel to anyone, not even my worst enemy! You are called at the crack of dawn from day one to attend the "sales Presentation", if you dont attend the first day you are then left early morning messages, notes under the door, and additional phone calls, even stops in the lobby with reminders of how important it is that you attend. While at the meeting you are shown the "member" options, and told how if you are not a member you are basically not respected by anyone on the premises, not the other guests, not the staff, and certainly not the other members. You are given a bracelet upon your arrival, and if you are a plastic bracelet person, you are not the "high quality" clientele that 'deserves' their respect. My husband and I were appalled at the comments they made to us, and as we found out during our stay, to each and every guest that did not choose to purchase the "membership" We have been to other timeshare properties, and have never been treated the way we were at the Ocean Coral. The majority of the staff is hard working and polite, while the sales team and some of the management staff has the attitude that the "members" are the clients to attend to, and they over look the nonmembers. It is a nice hotel, with a great beach, But being pushed, and nagged at, and cut down and insulted on my vacation by the people I have paid to make my vacation fun and relaxing....is not a place I would ever go back to, nor would I recommend to anyone wanting an enjoyable vacation. Stay Away From the Ocean Coral & Turquesa!! They ruined our vacation!!
First off I must say we have used Cheap Carribean multiple times and have NEVER had a problem. We also have used Olympus Tours each time. I HIGHLY recommend adding them to your trip. It's as simple as it gets, they pick you up out front of the airport, they have a person on staff at your resort to assist in anything you need from excursions to rental cars and they provide you with the time of your pick up the day prior to departure and then obviously take you back to the airport. Excellent service. Travel dates: Nov 17-22, 2012 Rooms: Very clean and comfortable. Mini bar includes 2 beers, 4 waters and 4 soft drinks. Service: So so. Everyone is on vacation and there is no need for rush and the waiters/waitresses know that as well. They don't get in a hurry and we had to ask multiple times for refills. Pool and beach service wasn't any better. There was only two people servicing both areas so it was few and far between. Past experience at other resorts, the swim up bartenders introduced themselves and by the 3rd day knew your name and what you were drinking. Not here, you were new everytime you stepped up to the bar. Restaurants: Sensai was excellent as long as you get reservations for the hibachi, if not it's a very limited menu. Doors open at 6:00 but you have to be in line by 5:45 to make reservations as they only have 3 times for the hibachi and they have 3 hibachi tables. 6:00, 7:30 & 9:00. Ritrato D'Italia: Wonderful! Especially the lasagna. One of our 17 y/o boys had two entrees the food was so good. Hacienda Los Girasoles: Very disappointing. Ate there one night and wouldn't go back if I returned to the resort. Not good. RUTA 66: aka Route 66. Sports bar, wings, burgers etc, very good. Mike's Coffee: Very good coffee and bakery, downside it opens at 10:00 a.m. and by that time it's cervesa time! Casa Del Mar: ONLY place to eat breakfast. Food was ok, not great. If you want a prepared omelette, prepare to stand in line for 10-20 minutes. We did not eat dinner there so can't say. Villa Marina and Margarita Lounge: Buffet by the pool. Burgers, pizza, wings, fries etc. Food was very good. Only and I mean ONLY downside was that being it was outside, you had to fight off the birds and they would even land on the buffet and steal fries! Entertainment team works their butt off and they do a good job. If you want pool games stay close to the main pool because they don't announce upcoming games/contests at all pools. There is a large board with activities listed and times for each pool but if your like us we didn't wear a watch and lost track of time. The sport activities on the beach such as kayaking, windsurfing and catamarans are not included in the package as it's led to believe, there are additional charges to rent these. Internet service is free and available at Mikes Coffee and in the lobby area. They don't have access to a computer so you will need your phone, ipad or computer. Probably the best thing about this resort is the night activity. They center the activity around the swim up bar/poolside bar. Each night they had a DJ or live band. Great music and lot's of fun. The resort is probably 20 minutes tops from the Cancun Airport and 15 minutes from Puerto Morales if you want to go deep sea fishing or shop. Hope this helps.
My boyfriend and I booked this trip last minute, and it was the best decision we made! While looking for a trip for the last week in August, we settled on Rivera Maya because it was the least likely to have hurricane season yet. This resort is beautiful!!! We upgraded to the priviligide option, and it was well worth it. We did an excursion to the ruins and didn't get back to the hotel until after 9 pm, so having the room service option was beneficial since everything else was closed until midnight( when the sports bar opens for food). The hotel staff all were amazing, and the bartenders at the pool bar was especially generous and friendly. I also loved that we could walk along the beach and into the town. It provided for something different to do without having to go very far; though there were days when we didn't leave the pool all day. I also loved that almost nightly, they release baby turtles that the resort has helped nest and protect into the water. Typically the kids get to release them, but we got lucky and were able to participate! Our room was clean and always well stocked. We honestly could not have asked for a better vacation at a better place. I would highly recommend this hotel to anyone and would seriously consider going back on a future vacation ( which is surprising because I am very much a visit once and that's it kind of traveler). There are tons of options for every type of traveler- singles, couples, or families.
My wife and I have just returned from a 12 day vacation at the Ocean Coral & Turquesa. We have nothing but high praise for the hotel, the staff and the hard working employees. My wife is handicapped and when I saw the size of the installation, I sent an e-mail months before our scheduled visit and the week before we left from home, I called and spoke to an English speaking staff member. In both of those contacts, I stated that my wife was handicapped and had hip replacements and when I looked at the span of the complex, I became alarmed that she would not be able to walk to all of the facilities unless she had a room in a centralized location near the lobby. I was assured that she would be well taken care of. When we checked in, I was overjoyed to see that they had honored my requests. Our room was 10 feet from an elevator. The restaurants and walk-up bar pool was a mere 100 feet from our room. My wife was assigned a handicapped room and it was huge. The floors were tiled and I did not want my wife to slip and fall if there was any chance of the floors becoming wet and slippery. I spoke to Manuel at the check in desk and I asked for a dehuidifier. I wasn't in my room for five minutes when a knock on the door came and there was the dehumidifire. That quickness did surprise me. However, that wasn't the only quick response to our needs. When we went into the shower that evening, the drain was not taking the water fast enough and it led to water spreadingon the floor and past the sink. I spoke to the guest services manager, Alejandro and he had someone sent right over to check out the situation. They developed a plan which added a barrier of towels to soak-up the water before it could spread onto the floor. The then cleaned out the drain and we had no more problems or worries about this causing any injury to my wife. The reaction time to our requests blew my mind. So fast and efficient service. The complex was great. Four pools, I believe, eleven restaurants and/or places to eat. The buffet amazed me with the amount of different items that were available for all meals. Beside's the variety, the food was great. The food at the other places were just as good. I would get up early and we were fortunate to get a prime location by the pool, which offered enough space so that my wife wasn't crowded or squeezed and she could navigate without fear of tripping over someone or something, The drink servers were readily available and on passing, they would ask if we wanted a drink. There was no skimping on the drinks nor was there any question about the superior quality of the drinks that they offered. The facility was spotless and beautifully manicured. In closing, I have to again acknowledge the help and concern that I received from Alejandro, the guest service manager. He would check with me periodically to see how my wife was doing and always stated, if we need anything, just get in contact with him. I also have to again state how highly I praise the employees. They were friendly, caring, very helpful and always showning us a big smile. I would not hesitate booking another vacation trip to Ocean Coral & Turquesa. P.S. Just to let Cheap Caribean know, we had torential rain all day on October 21st (our arrival day), October 22nd - on and off rain, October 31 (our last day) - afternoon rain.
My husband and I just returned from a short stay (5 days, 4 nights) at Ocean Coral - way too short. We had a wonderful time! The resort was clean & beautiful (they were constantly working on keeping it that way!) and the staff was so kind. We upgraded to Privileged and we're so happy that we did. We spent most of our time at the beach in the shade. The Privilege beach was so calm and serene, especially compared to the "party pool". There was no need to get there early to save chairs - it was never full. We walked down around 10 or 11am every day and there were plenty of chairs and sometimes even the covered beds were still available. The beach drink service was wonderful - a bucket of water & beer upon arrival and the waiter checked back every 30 minutes. We ate breakfast at the Privilege Lounge every morning and tried a different restaurant each evening for dinner some with reservations, some without. We never had to wait for a table. Our room was modern & beautiful - ground level with jacuzzi & shower on our patio. I know that some had a hard time with the bathroom setup, but it wasn't a problem for my husband and I. I can see there being a privacy issue if you're staying with friends but for a married couple, no problem. Our mini bar was restocked every day with water bottles, soda & juice. The staff was very friendly and everyone was eager to help and make sure our stay was comfortable. We got used to luxury really quickly. :) Our butler, Rafael, was very friendly & helpful. Francisco, our friendly beach concierge, helped us with reservations and even offered us sunscreen and aloe (which we needed). Be sure to bring lots of singles so you can tip the staff. They work so hard to make your stay nice and they are very grateful when you tip them. We booked through Cheapcarribean and used Olympus tours for our shared transfer to and from the airport. The resort is about 20-30 minutes from the airport, but depending on how many resorts you have to stop at on the way to drop off/pick up other people it could take an hour. I think when we go back we will: 1) stay longer! 2) spring for the private transfer service or a taxi, 3) bring our own sunscreen & aloe (plan to spend $25usd/bottle in the resort shop). Overall, I really can't complain about anything. We had a lovely vacation and I can't wait to go back.
Traveled with a group of friends and had a great time. The best thing we did was upgrade to the Privelege level. If you don't udgrade, plan to have long waits every night for dinner and poor customer service. There are no restaraunt reservations unless you are a Privilege level guest, all others have a long wait for a table and must cue up at 5:30 to get their names on a "list". The minute we had the Privilege wrist band on our wrists, our entire experience changed for the better. The level of service improved dramatically. The beach was beautiful. The pools were also beautiful. The main dining buffet had tons of delicious options. There is something for everyone at this resort.
Just got back from the Ocean Coral & Turquesa (OC&T) on the Mayan Riviera. This is my 3rd trip to that area and my 2nd in two years. The OC&T is a very nice, modern resort. Well maintained with 3 pools and a large beach. It was a great value in that 6 days, 5 nights cost us $1250 per person complete flying from NJ to Cancun. The airfare was $575 so the hotel with food was only about $100 per day. Can't beat that. I've been to 8 all-inclusives around the Carib and the food at OC&T was average except that it worked very well for us because they did have excellent fresh salad and fruit as we've gone to a more plant based diet this year. These Caribbean resorts seem to change hands quite frequently. 2 years ago we stayed at what was the "Paradisus Riviera" which has become the "Now". When we were there I instantly said it was by far the best all-inclusive food I had found. We rode to the airport with a couple who had just stayed there as the "Now" and they said the food was horrible. I love the Mayan riviera, but was VERY disappointed this time to see that the ocean is being abused. I love to snorkel and as soon as we got settled I grabbed my fins and went in. I soon realized that the previously pristine ocean now had many pieces of PLASTIC TRASH floating in it like cups and food wrappers. This was not a fault of the hotel, as we walked toward Cancun a few miles and found garbage in the water everywhere. I questioned hotel staff about it and noone admitted to knowing anything about it. I hope it's temporary. I researched it on the web and one site said it's from the cruise ships and is a chronic problem in the area. It wasn't like that 2 years ago, but someone should look into it. We still had a great time, but hardly anyone was swimming in the ocean. I attached a couple of pics.
we just returned from Coral and Turquesa in Mexico and have just a few items to share as a heads up for all travelers-be wary of what "all-inclusive" actually includes. Yes, the restaurant meals were included, BUT there were several items in each restaurant where there were upgraded fees to get perhaps what you really wanted to eat. The steak and fish place is a good example, 99% of the steaks offered were about $40. The wild salmon was included and delicious but if you wanted a good T-Bone or lobster tail,you would have to pay the hefty upcharge. As far as all the free drinks, yes,that was true, but you could only choose from about 5-6 level one liquors, not the level 2,(better stuff). That was belittling in our opinion. A big disappointment was not having room service as an inclusive perk. You have to become what is called a PRIVILIGED GUEST at a fee of $59 pp per night to get some things you would have thought would be standard inclusions.Make Sure you ask for a ocean view room or you may be looking at trees and bushes from your balcony, and just hear the sea. We upgraded our room immediately for only $25per night. That was not a bad deal. We did like the choice of pools, spa was lovely and service was fine. Buyer beware of hidden costs, I guess anywhere, but here for sure.
I just returned from 5 days @ Ocean coral. It was my second time in Mexico, and my first experience with an all inclusive. I was totally impressed with the property; value, professional & friendly staff,upkeep of the property. Also, I had heard semi-awesome reviews of restaurants at all-inclusive properties. However, this resort offered great options : Italian (top.notch), creperie (fantastic), Mexican & Japanese ...not to mention the always consistent buffet. One more must do-the spa! I treated myself to a.massage, and was extremely impressed. Ask for Claudia! Book your magical trip today...don't delay!
Pros: +convenient location not too far from airport but far enough away from the city and hotel zone. +Nice beach and beautiful buildings and pools. +Dining at the specialty restaurants (if you get in) is great. +Swim-up bar, +volleyball courts. Cons: -pools were really cold.... as in too cold to hang out in even at the swim up bar even after a few drinks. -very poor communication about how meals and restaurants work. no reservation system for specialty restaurants other than waiting in line before they open to either get a table or put in a name. If you weren't in line before they open chances are you will not get a chance to eat there. -they advertise snorkeling but any snorkeling you do at the beach on the property has extremely poor visibility and mostly sand. There is a coral reef about 10 minutes away by boat. The guys just south of the resort on the beach offer 2+ hours for less than the price the resort offers for 1 hour tour. -group leading the activities were not all that exciting and didn't get many people involved. - nightly entertainment was not well advertised and the few things we caught were not that great. - room smelled terribly of mildew (which was improved by turning off a/c and just using ceiling fan)