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Occidental Tucancun Reviews

Mexico | Mexico - Cancun Our Rating rating Details
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Customer Rating 5 Reviews
Value
 
3.8
Service
 
5.0
Beaches & Pools
 
4.7
Dining Options
 
4.0
Room Comfort
 
4.2
4.3 out of 5
5 out of 6 (83%) customers would recommend this product to a friend.

All Occidental Tucancun Customer Reviews

1-5 of 5 reviews. Sort by
January 15, 2017
Please read this if your under 30

okay it was my first time in cancun it was really nice at the olace i stayed at staff workers were awesome food was perfect and ut was really clean!!! But the only problem was there is nothing going on after 9 at the resort it gets really boring if your going to just relax and have time for your self its perfevt spot but if your going to hang out nd have fun with girls/guys its not thenplace to go.....


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Ny
Age: 19-24
Travel: 1-2 trips/year

February 23, 2017
Excellent Vacation Place

The resort was very clean and roomy. We were taken care of by a designated person (Petro) all the way from check-in till check-out. By request, we were provided the view with the beach side so we were very happy with the check-in staff. The restaurants were nice but they lacked vegetarian options. However, the chefs were nice enough to make something up for us - particularly David from the Claraboya snack and lunch restaurant. The bars and pools were never overcrowded and were maintained very well. The bartenders were very nice and always smiling - in particular Jose at the lobby bar. We were offered the 2for1 spa coupon which was amazing. It is a little expensive but definitely worth every dollar. The things that we disliked in the resort and they can improve upon: - It is okay to offer deals for vacation club but it was made mandatory for us and we had to go through 90 minutes of presentation/discussion full of sales propoganda which we did not like at all. Despite of telling them that we are not interested, they kept forcing us more into it. It was a very uncomfortable experience. - For restaurants, it would be nice to show a green leaf symbol to clearly indicate what is vegetarian and what is not. They have sings for vegan food but not for vegetarian. - Their mexican restaurant could use some more authentic mexican dishes. We felt that the selection was not enough.


1 of 1 found this helpful
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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Toronto, ON
Age: 25-34
Travel: 1-2 trips/year

February 20, 2017
Overall a very good trip

The hotel was nice. The room was nice and clean, the AC was struggling to keep up. The cable selection was not good. The restaurants were average. We joked, nothing was bad, but nothing was great. from a 1-10 almost every dish served was a six. Breakfast, Lunch or Dinner it was a six. Which isn't bad. The several bars were good, the lobby bar was by far my favorite. The staff were awesome always ready to help. Special thanks to Señor Felix Yam one of the bartenders. Gave us great advice on local stuff and was just the nicest guy on the whole trip. The service guys at the front entrance were great and special thanks to Señor Will Alvarez who knew our names from day one. Took care of us when we needed taxis and when we were leaving. The front desk staff was nice. The pickup at the airport was easy. The tours were amazing, the hotel was very good. If we go back we'll definitely consider using cheap Caribbean again and the Occidental Hotel.


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Overall Rating: 4
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Kansas
Age: 55-64
Travel: 1-2 trips/year

February 24, 2017
Outstanding Vacation

We stayed over the Valentine's Day week. My boyfriend and I had an amazing time! Drinks were great and food was very good. We love to cook real food and rarely eat out. The meals they cooked were top notch. All of the staff were wonderful. We never came across someone who didn't want to help us or who was unpleasant. We had a king sized room facing the ocean and the view was phenomenal! The beach and pools were very clean. The beach is beautiful white soft sand. They also had great entertainment in the night time in the theater. We are planning on coming back to this resort next time we visit Cancun!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Washington DC
Age: 25-34
Travel: 3-6 trips/year

February 27, 2017
Good but could be better

The resort is beautiful. It is well kept and clean. The ocean scenery is gorgeous. However the water is always rough as it faces the ocean. Our last day it calmed down a bit. The bars served the drinks rather light unless you asked for more. The food was NOT as good as other reviews made it sound. We are from Wisconsin so perhaps we are spoiled on our dairy products but almost anything dairy related was not good. Everything was cooked appropriate but lacked flavor. It was a major bust seems we chose this resort specifically for its food reviews. Room service was SLOW. It took over an hour to get my meal. At which point I fell asleep. Housekeeping was terrible. They left my room service food instead of taking it. Several days I left out dirty linen on the floor to be taken. It was not. The bed was always made but that was about it. The staff was very friendly. Quick to please. They did try to get us to attend a timeshare presentation. Didn't fall for it and just skipped out. Overall for the money spent it was worth it. Next time we will spend more and HOPEFULLY have good food. We were starving by the fourth day!


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Overall Rating: 4
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Hixton, Wisconsin
Age: 25-34
Travel: 1-2 trips/year