We decided 5 days before Christmas to go to Occidental Costa Cancun. We couldn't have chosen a better place. We have never been to Cancun and this place made it a pleasure and a place to return. The room was wonderful, clean, roomy, and well kept with liquor, drinks, and towels! The service couldn't have been better. It seems that they couldn't do enough. The people at the check-in counter were more than helpful. They seemed to make sure that we never were waiting or in need of something. There were plenty of places to eat and drink. The food was always fresh and good. I loved the location of this hotel. It was on the beach, but right next door to ferry that takes you to islands around the area. This made it easy to get around. Also, for local tours, the buses stopped here. We didn't have to go to some other location to catch a bus. The price was extremely reasonable. Frankly, I chose this hotel because it was a lot less cost compared to other hotels. We were very, very happy. I would recommend and go back to this hotel.
Before arriving at this resort, I already was expecting average quality overall. I would recommend this resort to anyone who doesn't care about having fancy amenities and would like to save money. This place is a great stay if you have a budget and do not care about the other stuff that other resorts offer. PROS: The staff were extremely helpful and friendly!! And the resort was very clean! I overall had a great experience with not that much to complain about. CONS: As expected the food choices and fool quality were not that great. Having to making reservations for dinner was a bit inconvenient but the food was a little bit better than the buffet. The drinks were water-down, however this is good thing depending on how you look at it. Think about it, the bartenders make drinks and most of the time people do not finish their drinks and some people drink so much that they can potentially get alcohol poisoning. However, if you tip and tip well the bartenders will take care of you. We were also informed that we got a $500 resort credit to use towards the products that the hotel offer however it is only percentages of discounts that you can get added up to 500%. This was disappointing and not what we were expecting. The beach area and swimming area in the beach was pretty small. When we first arrived the front desk wasn't very informative. My friend and I had to ask various questions to get the information that we needed. You have to pay for wifi and it doesn't work in certain places. There is not much activities to do during the day and at night an if there is it is not advertised very well. People at the hotel tend to do their own thing which I didn't really like. The resort should find ways to make people socialize a bit more. Also it is not a party hotel so you can get in trouble for listening to loud music.
Rooms are nice and food is good. The beach although a bit small, sits in a cove so if you have children this is excellent due to small or little waves. The resort is a good size but only has one pool area (NO Swim up bar) and has nightly entertainment. I have stayed in Cancun over 10 times and this is only the 3rd resort I've stayed at more than once (all about the deals).Overall, I'd give this resort 3.5 or 4 stars.
Resort is wonderful and the staff is outstanding. Exceptional service from all. Will go back each year!
My husband and I were vacationing at this resort the last week of February and were very impressed. We loved the location, which was a little north of the main hotel zone. The resort connected to the bike /walking path and we spent many mornings walking the pathway and saw many sites. We also used the work-out room which was very clean and had updated machines. The food was incredible and we were able to eat at each of the three restaurants. Our favorite was the Mexican and the manager there - Rebeca Chong was the best! She was a delight to meet - kind, friendly, fun and helped us with everything. Keep in mind that you have to get up and reserve a spot in the three restaurants by 7 a.m. or you may not get the time you would like reserved. The drinks were great. The shows that were organized were top-notch and the performers were incredible. Thank you Brandon and Jonathon! Our room was beautiful but we did have an issue with sewer gas smells in the morning. All in all, this was a wonderful experience and already planning for next year. We loved how cosmopolitan the guest were (from all countries) and loved the family atmosphere as well. Thanks to Amstar for taking great care of us from the pick-up/return at airport.
No security. A guest I was with was attacked and nothing was done. I will never go back
First I'd like to say the beach and ocean at this resort is clean and beautiful
Had to move to new room it was so loud from street traffic, every night college kids in halls until 4:00 am making noise. The bar in the lobby was so loud from college kids you could carry on a conversation. Food was ok, service was very good by staff. The variety of food was poor. Housekeeping never followed through on requests. Beach was small, with very little swimming area, could not go for walk on the beach.
Everything turned out really good. The only thing I didn't like was that the beach was so small, but other than that I was not disappointed. I was worried about the reviews saying that you had to wake up super early to make dinner reservations, but I was able to make a reservation at 9am instead of 7am.