All Occidental Caribe Customer Reviews
We stayed at the resort for 7 days. The first day was pretty bad. We waited to get checked in for over an hour, mostly because of the people in front of us complaining. Our room ended up being the wrong room and very small. There were 2 adults and 2 children and only 2 towels. We tried working with the front desk, and had no luck. They were pretty rude and had no interest in making it right. So I called CheapCarribean.com, note this was on New Years Eve. By the next morning we had an appointment with the Hotel Manager which transferred us to a 2 room suite. So the remaining 6 days were phenomenal! CheapCarribean made it happen! Much Appreciated. The food is pretty good, but a little harder than most places to make reservations, but once you get it figured out, not too bad. The beaches and the pools are absolutely amazing. Been all over, and no beach compares in my opinion. Overall, we had an amazing time at this resort, first day was a little rough, but after that, no complaints!
10 of 11 found this helpful
From: Granbury, Texas
Travel: 1-2 trips/year
This resort overall is not a bad resort. It is very big and clean and the employees are very nice. The room are pretty and comfortable. It is great for family's especially kids. The only complaint I have is that the showers in this resort were terrible. There was absolutely no water pressure. It took so long to wash my hair and because of the lack of pressure you freeze while you shower. Otherwise the rooms were big and they do stock up the mini fridge with soft drinks and water.
0 of 0 found this helpful
From: New York
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