We stayed for 4 nights, the room was stale and smelled "funky". After some complaining the room got re- cleaned the following day and was ok. We were without blanket for 2 nights. The resort was o.k., tropical and quaint. If you want to eat in the only "a la carte" restaurant in this section, you might as well forget it, since the only available time is either 10 pm or 5:30 pm three to five days out. Your other option is the buffet or the other resorts that seemed much better equipped. We managed to get in and food was nice. The storm that night forced water thru the windows (even our room had a small flood) and rags where rolled up around the parameter of the 5 star restaurant. We enjoyed dinners in the Coba and Tulum resorts across the road and both were lovely. The celery soup was divine! In Sian Kan you can never find a place to sit after dinner in the lobby since it is to small to accommodate all the guests of Sian Kan. The entertainment was a bit "cheesy" but ok. The beach is little bit far out, but with the trolleys frequenting back and forth it is not a huge inconvenience. The other 2 resorts Tulum and Coba that are also part of this complex were not adult only so the rest of the beach smelled a lot like urine. We have been to 3 other resorts in the area, we always pick 5 stars but this one would get 3 stars from us. I have to say the people working in the resort are so sweet, nice and genuine, English somewhat limited but always ready to help, they made our trip a success since the facility was not up to standard of 5 star resort.
My wife and I spent a lovely short stay on the warm and beautiful Riviera Maya. We stayed at Bahia Principe Sian Ka'an. It is the smallest of the 4 Bahia Principe's hotels just south of Akumal. The hotel is all-inclusive and the service is impeccable. I've rarely found such a nice and friendly staff. They go out of there way to make sure you enjoy your stay. Food and beverages are plentiful. The room size is generous. As the resort is adults only, there is a serenity to BP Sian Ka'an. I will keep my eye on Cheap Caribbean's website for another deal to return.
Wonderful food with many different choices. The best buffet I have ever encountered. The maids were all top notch with a variety of ways to decorate the room that included animals made with towels, flowers, and leaves. Shuttle services were on time and polite. Recreation services (Katrina) and a host of others kept the good times rolling. Play Bingo! Bar services kept the drinks flowing with a smile and many different choices. Pools were cleaned early so pool time was as soon as you woke up. Overall.....Great vacation
Short direct flight from DFW to Cancun. About an hour and a half to the resort by van. Both were fine, van could of stopped for cocktails but that's nit picking. Check in was quick and easy, drinks were provided while we were getting setup. Cart took us to our room that was very spacious and clean. A retractable divider between the living area and bedroom area had been disabled, would have liked to see that operational. Went to dinner at the buffet, exceptional food and service. Over the span of the week we spent at the resort, used the pools on several occasions, clean and well maintained. However I would have liked a deeper pool in the adult only resort. Visited the ruins at Tulum, beautiful and traveled to a local Cenote', have to say this was the best part of this trip or any other vacation I've been on. All in all this resort is incredible and I will go again. If you have never been to an all inclusive resort, you don't know what your missing.
This was our first Luxury Bahia Principe vacation and I am sure it won't be the last. Sian Kaan was top-rate in every aspect. The single downcheck is that it is a 10 minute ride to the beach...but other than that, we loved it. The variety of food and drink available will amaze you. Everything from hand-made tamales to black caviar. It was so good, we cancelled our reservations at the gourmet resturants in favor of the "regular" service. The staff were attentive but unobtrusive and available when needed. We even had Johnny Walker Blue to end the trip :)
The good; We had a penthouse suite with the Jacuzzi on the roof. Sounded like an absolutely wonderful room. The problem was that there is NO elevators so every time we went to our room we had to climb steps to the 3rd floor and going to the Jacuzzi was yet another flight of steps to the 4th floor! Beautiful room with lots of space and everything you could want. Make sure you talk to the guy who fills the minibar the first day and if you give him a tip he would leave you extra if you ask. There is NO swim up bar at the Sian Kaan. The main pool was closed and they told us there was something wrong with it but didn't know what. Don't believe them now as the second day there they had a semi permanent fence up covered with plastic and the sounds from there seemed to indicate some major tile removal and such was going on. Think it was a remodel job. The waiters didn't come around but once in over 3 hours at the quiet pool on our second day but I mentioned it to the supervisor that night and the next day they were coming through about every 15 minutes. Food in the buffet was awesome. If you want a specialty dinner don't be surprised if you can't get one till after 9PM. In all our trips I have never had such difficulty in getting an early dinner time including our trip to GBP Coba a couple of years ago. Nice quiet hotel with no kids but frankly not worth the extra money. I would rate this as an average location and wished we would have either saved a bit and went back to Barceló Maya or a little more and went to Riu Palace in Playa Del Carmen.
My sister and I booked the BPSK September 17-24 for a 7-night Sisters Get-Away. I wholeheartedly agree with all the positive comments already posted about the accommodating and friendly hotel staff and the wonderful food. Every request I made was granted with a smile and promptly taken care of. I did not hear anyone at the hotel reply "no" the entire time I was here to any request I made. This was my sister's first trip to Mexico and she was so impressed by the hotel and staff that she and her boyfriend are booking for January. I have already rebooked with my fiancé for December. Those two re-bookings should speak volumes. I want to mention by name and thank my wonderful waiter, Eglayde, who greeted us daily with her beautiful smile and seated us in the section of the restaurant we most enjoyed. She also remembered and immediately brought, without having to ask, my sister's hot green tea and my light Coca-Cola each morning . If you book at this restaurant you will not be disappointed.
Very nice resort. Wished there were more amenities of the other resorts right there on the premises without having to take the shuttle to the other side. We were mislead about the charges for the golfing. We were told that the only fee would be for the use of the golf cart $40 per day. It ended up costing each person $120 a day to golf. Pamphlets for the pricing of the spa do not reflect what they want to charge you when you get a service done. Other than that we were pleased with everything. Food was excellent.
I was there from 08/31 - 09/05 and had a wonderful experience. Everything was great, starting with check in which was really really fast (while sipping form a very good margarita brought to us while checking in), to the room which was really nice (I had the first floor Jacuzzi), the pool area, the restaurants (which were amazingly good so if you do not want to eat too much on your vacation then do not go to this resort, cause you simply cannot stop eating :)), the beach area, the transportation between the 4 hotels and of course the people that were constantly smiling and trying to make your stay as nice as possible. As other people mentioned the resort is not on the beach and even if I am a beach person and I spent all my days to the beach rather than the pool I still didn't find the fact that we were not on the beach un-covinient at all...the mini golf carts to take you around from hotel to hotel or form hotel to the beach and back were really quick, never had to wait for too long and I found it pretty relaxing to be driver around in the beautiful resort so it was actually a very nice experience. Plus our beach was the nicest and the water was great as well, you can go inside without the water shoes, as long as you go closer to the water sport activities; the drinks were also amazing and the bar right on the beach and the waiter service was really nice; all I had to do was relax and enjoy my vacation, which i did I really have nothing to complain about (except the mosquitoes, but that comes with living in the jungle I guess :))...no mosquitoes in the rooms which was really nice and since I came prepare with bug spray it had minimal impact on me outside as well...unfortunately since we were there in the rainiest month of the year we were not able to use the Jacuzzi too much because it was pouring rain every night. During the day it was mostly cloudy (except the day we were leaving, of course, that always happens lol)... The restaurants were amazing, we went to Tequila, Maiko and Alux and all 3 had very good food. Staying at this hotel gives you the right to book as many restaurants as you want but we alos wanted to try the buffet which was really good. We tried the one from our hotel and the one at Coba for dinner and pretty much all of them for lunch and they were all very good. I would definitely recommend this resort and I am looking forward to my next vacation at Sian Ka'an
We stayed for 5 nights in August and had an amazing time. The Jr suite room was spacious and beautifully decorated. The mini bar was lack luster, but the welcome bottle of champagne made up for that nicely. The buffet was more than we could have ever asked for. We only made reservations one night in the Japanese restaurant, and everyone with us agreed the buffet was much better. The pools were great and everyone enjoyed pool volleyball in the afternoon. If you get a chance, check out the golf course or the snorkeling with sea turtles. It would have been nice to be right on the beach, but we did not mind the 10 minute shuttle ride, and we really enjoyed how peaceful our resort was in comparison to the ones right on the beach. A few tips: Get to the beach early to reserve your chair. There are yoga/zumba classes every morning at 8am and at 9am. The price of golf drops after 1pm. Check out the shows at the other resorts at night, but don't bother making a trip to the "sports bar"...there is only 1 TV and the beer was terrible.