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Luxury Bahia Principe Sian Ka'an Reviews

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Customer Rating 103 Reviews
Value
 
4.6
Service
 
4.6
Beaches & Pools
 
4.4
Dining Options
 
4.4
Room Comfort
 
4.3
4.6 out of 5
"Thank goodness for frenchfries. Food was awful awful, but the Service was excellent." – Chinita64
104 out of 115 (90%) customers would recommend this product to a friend.
Sian Ka'an private beach Enjoyed Margarita with our greeting to Bahia principe beaches The Jacuzzi Bahia principe beaches Jacuzzi on deck of Penthouse Suite Sian Ka'an beach SK Beach One of the Beautiful pools!

All Luxury Bahia Principe Sian Ka'an Customer Reviews

1-10 of 103 reviews. Sort by
August 4, 2014
Thelma and Louise gone wild

OK, we didn't go wild, but me and my BFF went a whole year ago! Can it be that long already? Stayed for 4 nights- had a fabulous time, just fabulous. I loved everything about this place. We came to celebrate our 40th birthday YEAR. I mean who can complain about anything. Our room was fantastic, the restaurants were fantastic, the drinks were delicious, the staff was AMAZING, . The shuttle to the other resorts was fun in and of itself, had to wait a bit from time to time, but heck, whats the big hurry? It's vacation! I would recommend this to anyone, especially if you want adults only. We love our kids (and husbands, we'll bring them next time) but it was nice to get away. It's not a big party area that I could tell, if that's your scene. But the other resorts I believe have some extensive night activities, we enjoyed seeing a few of the shows at the other resorts including some impersonators and Avatar. My friend rocked the yogo up in the glass studio, and I went swimming in some lap pool...that little section is surreal. Every detail was appreciated, Luxury Bahia Principe Sian Kaan- from the coffee with your logo on top to the towel art, to the welcome drink, to the surprise chocolate dessert to celebrate our 40th birthday year- OMG, my friend and I still laugh about that night! GO- THIS PLACE IS SO GREAT. Oh, and did I mention down the road we snorkled with turtles??


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Iowa and Illinois
Age: 35-44
Travel: 1-2 trips/year

August 1, 2014
Still an amazing experience

My girlfriend and I returned to Sian Kaan July 3-15. We had been there before and knew what to expect but the service and attention to detail still managed to amaze us. Gracy and Claudia were able to fulfill our anniversary and birthday celebrations requests, as well as giving us the perfect room and location. Both of them talked to us at various times during our stay, making sure everything was satisfactory; which it was. Both women are a true asset to the Sian Kaan organization. Our room was in villa 8, which was near the Alux pool but not too near the lobby and Cenote snack bar. Senor Eddy did a great job of keeping our room in top shape, entertaining us with his amazing towel art, incorporating colorful flowers into the designs. The buffet was as great as last year, with Aurora continuing to make the best omelets. She will put anything you want as a filler, so make sure you check out the full buffet for items you want for your omelet. (The Iberian Choriso and Dutch cheese are excellent). We found a great waiter, Manuel and his team Jose and Miriam; who took great care of us at breakfast and lunch. We had several different waitstaff for dinner including Eglady, Luis among others. I wish I could remember all their names. My only complaints about the buffet are minor; The spoons do not fit in some of the desserts, Gala night was not as elaborate as I remember (though it was great food.) and some different dressings for the salads would be appreciated. The crew working the Cenote Snack Bar are wonderful and the food and drinks are great. We enjoyed relaxing on the terrace for drinks before and after dinner. We were well taken care of by a waitress named Citlali (I hope I spelled her name right.) who makes a mean Mayan Coffee and went out of her way to make my girlfriend's birthday more special by bringing her her a special dessert with happy birthday and her name written in Spanish, using chocolate. A very nice touch. The entertainment held in the lobby area in the evening was a little cheesy at time but overall very good. Taking the trolley to the beautiful private beach was never an issue and if you got there before 10 you could usually find a shady palapa. The beach waitress Rosa was very quick to bring us a tray containing iced tea, 2 hand towels, a cup of nuts, a chilled mister to cool off if needed and the flag, which you put up to get service, though we were always asked if we needed anything before we had a chance to put the flag up. I must admit that there were some issues with the trolleys in the evening, particularly later at night. It was very easy getting to the other resorts and the Hacienda shopping ares but getting back was more difficult at times. An example of this was we were at Coba, checking out the new casino, which was small but fun and trying to get back to Sian Kaan, there were 4 trolleys in a row going to Akumal and another time at Akumal 3 trolleys in a row were going to Tulum. Go figure. On the other hand, we had a dinner reservation at Le Gourmet and we were the only people on the trolley, so the driver took us right to the door of the restaurant. We took full advantage of booking the ala carte' restaurants, going to 5 of them Oasis was a disappointment, as it was self service for you salads and desserts and the we noticed the main courses were all on the buffet! The Don Pablo, Arlequin and Le Gourmet were all excellent waitstaff, wonderful food with beautiful presentation and nice atmosphere. We celebrated our anniversary at Alux with 2 friends who came to join us. Our table was decorated with rose petals and the beautiful presentation of the delicious food and wonderful waitstaff making the evening an occasion to remember. We celebrated my girlfriend's birthday at Miako which was a great experience with art like excellent food and attentive waitstaff. The staff at Sian Kaan is what makes this place truly special and a great value. We are already planning our return for next year.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Charlottesville, Va.
Age: 55-64
Travel: 3-6 trips/year

July 26, 2014
Amazing!!

Great resort. Quality service, quality rooms, quality grounds, quality food. Just amazing all around.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: New York, NY
Age: 19-24
Travel: 3-6 trips/year

June 19, 2014
Everything was excellent except the food

Thank goodness for frenchfries. Food was awful awful, but the Service was excellent.

Bahia principe beaches Bahia principe beaches
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: Connecticut
Age: 45-54
Travel: 1-2 trips/year

June 17, 2014
Rough check-in process, but nice resort

As many have said, the food here is excellent for an all-inclusive. My traveling companions and I are admitted food snobs... but everyone was happy! Pastas and shellfish were not overcooked. There was also a large selection, and plenty of fresh choices. Drinks were watered down, but tasty. Overall, we had a very nice time and would probably go back. Two complaints: 1) Check-in staff. They were just totally incompetent. The guy checking us in seemed to not know anything about the resort. Then we were brought around to rooms (traipsing up and down stairs with our luggage) that were filled with previous guests' garbage and dirty linens, rooms with the wrong number of beds, and even a room that was filled with visible and very smelly black mold. Then the check-in manager blamed us for all the trouble, saying we hadn't specified the number of beds we needed (but of course we had.) It took three hours for us to finally get our two rooms. We were hot and tired from traveling. It was a very bad first impression, and we initially regretted our decision to stay in this hotel. Luckily, the rest of the staff was fantastic -- warm, friendly, and quick to make a joke. 2) The resort is just too huge. There are pools and food that you can easily walk to from Sian Kaan, but every other amenity (beach, most of the restaurants, tennis courts, gym) requires hopping on one of their shuttle buses. (The beach, for example, would be a one-hour walk if you decided to skip the shuttle.)


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: New York City
Age: 35-44
Travel: 3-6 trips/year

May 23, 2014
Relaxing!

My boyfriend and I stayed at Bahia Principe Sian Ka'an last June for a week. It was very relaxing. We stayed in the regular room which was located behind the furthest pool. The room location was great! We were far enough from the noise of the reception area and it was a nice walk after eating. The food was wonderful. We ate mostly at the buffet and enjoyed every meal there. Two nights we ate at the Japanese Restaurant and both meals were spectacular. We had no issues with waiting for the shuttle to take us to the beach or other resorts. It was nice to see the other resorts and all that they had to offer but at the end of the day we enjoyed being able to go back across the highway to our secluded "adults only" resort. Overall it was the most relaxing vacation we have been on and if given the opportunity to go to Mexico again I wouldn't hesitate to stay here! Thank you Bahia Principe Sian Ka'an!


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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Connecticut
Age: 25-34
Travel: 1-2 trips/year

April 22, 2014

Excellent and classy, the other resorts on the complex were complete chaos full of screaming kids and at least twice as many people than necessary (similar to being in a Wal Mart). Sian Kaan was quiet and full of quality people. The only advice we have is never accept any meetings with anyone (whether hotel employee or outside excursion) and unplug your room phone as soon as you walk in. The hotel is NOT giving away free trips while they are selling time shares :(


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Bay City, MI
Age: 25-34
Travel: 1-2 trips/year

April 15, 2014
Excellent staff!

Not only is this resort beautiful, the staff are amazing! All 4 of the bahia principe resorts had friendly staff but the sian ka'an took customer service to the next level. The resort does not sit on the beach but with the shuttle service that is constantly providing transportation to the beach and other resorts, it was not a problem for us. The food and rooms were the highest quality at sian ka'an compared to the other 3 resorts. Pools are beautiful and drinks are never watered down. Great resort in all!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Illinois
Age: 25-34
Travel: 1-2 trips/year

March 27, 2014
Anniversary Trip

we were very upset about our room accomdations - the room was not ready when we were told - we walked into a dirty room the extra money we spent to have a suite that included a hot tub was a waste of money - we would like to talk to someone about receiving a refund the hot tub took over an hour to fill we called to the front desk adn they said they would fix - but they did not compete waste of money


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
1.0
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From: Pittsburgh P
Age: 25-34
Travel: 1-2 trips/year

March 4, 2014
great trip

the resort is very clean and very well groomed. the staff was great! if you need anything "Erica" is the person to go to she is very helpful! the food was fabulous!! our resort had the top of the line a la cart restaurants .the golf course was nice. very difficult, I recommend the executive par three for enjoyable round and to leave more time for fun in the sun!!! the bars were all great with premium liquors, I suggest the mango tango!!! highly recommend this resort!!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: canada
Age: 45-54
Travel: 1-2 trips/year