All

Luxury Bahia Principe Fantasia Don Pablo Collection

Caribbean | Dominican Republic - Punta Cana Our Rating rating Details
InfoCustomer ReviewsQuestions & Answers
Customer Rating 3 Reviews
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
3.7
Dining Options
 
2.3
Room Comfort
 
2.7
3.3 out of 5
2 out of 3 (67%) customers would recommend this product to a friend.

All Luxury Bahia Principe Fantasia Don Pablo Collection Customer Reviews

1-3 of 3 reviews. Sort by
January 10, 2017
No AC! Poor service!

This place is way over rated and priced. The first day we got there at 5:30pm (check in is 3pm) and was told they were finishing up some things with my room and it would be 30 minutes. I went to the guest services desk to verify my reservations that I had emailed them two weeks in advance for the restaurants and was told they did not book them and they were all full. I even showed them the email saying that they were going to book them. They didn't care. So now it had been 30 minutes. I went back to the desk and they said my room was still not ready and would be another 20 minutes. I went to the bar and got a drink and waited. I went back and they said it still wasn't ready. I lost it on them this time. I asked them to tell me the truth about what was going on. They finally admitted that someone was staying late in my room. So they were making extra money on someone staying late while making me wait around in the lobby with two small children. Finally two hours after arrival they had my keys. We were escorted to the room where the room keys didn't work. Wow. Waited on him to return got in the room and it was hot. 31 degrees c. That is over 80 degrees f. I turned on the ac and we went to dinner. Came back and it was still 31 c. I called and told them abut the ac and we had no remote. They said they would send someone. No one came. At 2 am I went to the front desk since I could not sleep while sweating and asked what was going on. They said they were having problems with the whole resort. I asked for another room but they stated that they did not have one. I asked if they were going to do anything for my first night stay being horrible and they stated no. They don't care about you. They finally fixed the ac the second night at about 9 pm. Every time I left the room and came back from this point on the ac was turned off. It was ridiculous. I guess they come in your room and turn them off. Are they trying to save money on us paying premium money? The restaurants were ok. None were even close to full. Don't no why they couldn't accommodate my two week in advance reservations. The beach was super crowded. The pool was crowded. If you did not reserve a chair by 8 am you were out of luck. I have been to many resorts over the last 20 years and this one is the only one I would not go back to. I'm not that hard to please. This place is junk. Please don't make the same mistake I did. If you have already booked it, make plans to change it. They don't care about you.


17 of 18 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
User Image

From: Texas
Age: 35-44
Travel: 1-2 trips/year

March 2, 2017
Our week at Fantasia

We just got back yesterday from our week at the new Bahia Principe Fantasia resort. We had a really nice week-really how can you not have a nice week at a resort in the Caribbean?!!? Pros: Beautiful New Resort!! Nothing is beat-up or run-down! No mold! Very nice people! Amazing beach and pools!! Really superb! Food at restaurants is very good! Drink are great. Spa is great. Cons: Kids Club is just ok - I would not leave my child there unattended. Staff seemed pretty casual about watching kids. The fridge was not stocked daily as promised. The room was not cleaned as promised. Our room phone never worked so no way to call for service. We ordered room service once-through the website-never arrived. They did call the next day to apologize. You cant get a $20 changed-so you run out of tip money and then feel like a jerk. You can really smell the pesticides they use-our room stunk of them the whole time even with airing it out.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Value
 
1.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
2.0
User Image

From: Rochester, New York
Age: 45-54
Travel: 1-2 trips/year

March 19, 2017

From the picture on the website I thought this was a beachfront property however it is just a 5 min walk or you can jump on a shuttle. Traveling with little kids this was a little dissapointing. The rooms and resort were clean. The buffet food was just ok however the Ala carte food was pretty good. Service was slow when getting beverages in the dining rooms. However all the staff were always smiling and seemed interested in helping. The kids waterpark and pools were great! The beach was nice but seaweed was in the water and in the sand.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
User Image

From: Iowa
Age: 35-44
Travel: 1-2 trips/year