We stayed there Christmas week of 2015 (Ambar blue) and Second week of January 2017 (Ambar green) The good: Dominican sun. Good food (on par with last year, Rodizio improved) Transportation is a bit better. Bars, drinks, bartenders. No kids. Clean beach. Staff time management improved in compare with last year, less wait almost everywhere, from drinks to porters. Live music at Ambar Blue lobby at night. Shows at Ambar green lobby (same as last year, so a bit boring for us, but worth a look). The bad: Ambar Green rooms facing outside the pool area are now facing construction with heavy trucks and bulldozers building roads for the new hotel. Could be noisy and annoying, especially in the morning. No beach volley at Ambar anymore. A lot of sand washed by the sea since last year. Bahia volley is crowded with the kids, so you'd have to go all the way to Esmeralda to play (also not enough sand, but "playable"). Ping-pong table gone. There is no heated water in "Jacuzzi" pool areas (same complaint from last year). The ugly: $100 dollars (5 $20 dollar bills from the pack of 10 $20 dollar bills, so we might not immediately notice) stolen from my wife's purse in our locked room. Security spend 1.5 hours of our time trying to make us believe that we forgot how we spent it. Unfortunately for them, that money was separated from the rest of the money for our next day trip to Isla Saona (a must to do), so we knew that someone stole it. Investigation didn't find anything, but the worst part is that we were not even proposed with some kind of future resort credit or spa credit as a compensation. We never solicited, we just made a “bet” with my wife, she said they will, a said they will not. I won. Unfortunately. For them. We would spend it in Dominican anyways and probably would go there next time. Not anymore.
I am sorry to say we were very disappointed with our stay at the Luxury Bahia Principe Ambar Green. Luxury should be removed from the name of this hotel. I thought maybe being from New York, we sometimes set the bar too high as far as quality food, quality lodging, but I know that this was not the case at this resort- it was awful. We have stayed as well as visited quite a few places in Punta Cana and this was a huge disappointment. Lets start with the transfer from the airport to the hotel. We arrived to the airport in Punta Cana and proceeded to our AMSTAR shared ride. We were loaded on the bus and set to wait, and wait, and wait while the driver stood outside and spoke with other van companies with no explanation to us as to why we were waiting or for how long. After 20 minutes, we approached him and were told we were waiting for "a few:"more travelers. After 15 more minutes, we asked again why the delay to the hotel and were told there were 10 people in total (we were 2) . We asked if they were arriving on another flight and were told "no, they are on your flight" The terminal area had cleared and there were no 8 travelers looking for a ride. We asked again as now we had wasted 45 minutes of our vacation waiting for a shared ride, where we were at as far as drop off, and were told we would be the last drop off, 3 hotels to drop before ours, and the travelers still had not arrived. So we exited the AMSTAR van, hailed one of the many cabs available , and for $30 were directly driven to our hotel. We should have thought of that from the beginning- the transfer would have been a day trip in itself. The hotel desk struggled with the English language and we found this throughout the resort with all staff. Other hotels in DR never had this problem, especially those at guest services. The room looked pretty upon entering but the walls had long cracks in them, the lights in the bath were very dim and 1 bulb out, the AC vents were dirty, and the ceiling had black mold that it seems is continuously painted over. The rooms are situated in a long hallway with high ceilings and voices of guests, maids, bellboys would echo all day and night thru the halls and into the rooms. Doors did not shut well and guests needed to slam the heavy doors so all night long you heard metal doors slamming. Needless to say we did not sleep much on this trip. They use oil base paint and seemed to have setup touching up the walls of the resort in our hallway our entire trip. The smell was brutal. Upon our arrival, the restaurants were all booked for all 3 nights of our stay which left us to the tiresome buffet for breakfast, lunch, and dinner. We spoke to a manager who was able to get us in the "Italian" restaurant on our first night. As we arrived at 6:45pm, 75% of the tables were empty and remained that way when we left the restaurant 8:45. EMPTY. The system was faulty. The restaurants all had a buffet for your appetizer and salads and desserts and only your main entrée (with no sides) were ordered off the menu. A plate arrives with a single piece of meat on it, Very strange. We went back to guest services with pictures of the empty restaurants and they then booked us at our choice for the second night with many apologize to follow. The buffets for breakfast and lunch were understaffed and not attentive to coffee, juice, tea, refills etc. Then to get sugar and milk for coffee or tea was another challenge as the server arrived with your beverage and no mild to go with it when it was asked for. The same food on the breakfast buffet as far as salads, cheeses, breads, were rolled out again for lunch buffet and dinner ala cartes. Scary in 80 degree weather. Many guests were complaining of stomach issues throughout our stay and we were very careful as to what we would eat. Food was no better anywhere except room service cheeseburger! We had our room moved hoping for some improvement in mold control and better acoustics, but had the same issues on a higher floor and at that point we were too tired to move again. Our "view" was of the dirt lot behind the hotel which is the pathway to the beach and had dumptrucks running from 8am-7pm along the fenceline. Sent fuel odors through our open slider and the noise left us unable to sit on the balcony and enjoy the warm weather. The pool was pretty and well kept and the drinks were plentiful. Music was supplied by guests on their phones which was better than the uncarribbean music that the resort provided at spurts during the day. Unfortunately there was very little entertainment to keep guests busy except on day three- two young workers doing handstands on the pool deck and running across paddle boards tied together in a line of 7. As they encouraged guests to try it, we watched as many guests, young and old, tried to run barefoot across paddleboard only to wipeout onto the boards or worse, across the ropes that held them together. Scary to see the guests later in the day with deep rope wounds on their bodies and limping along the pool deck. Unfortunately, this was not one of our vacations to remember. And I will not be recommending this hotel to anyone. The owners should make a trip there and observe the quality or lack of quality in the service, food presentation, room conditions, etc. Very poorly run and defined "cheap" Caribbean- with an American $$$- not cheap at all.
Beautiful location and wonderful staff!!! Everyone was cheery and tried to take care of all my needs. The hotel entertainment was a little cheesy at times but well worth the watch. The two things that I would watch out for: the privalge club tour and charges on your room. The privilage club tour took WAY longer than I was told and my presenter would NOT let me leave so I missed one of my excursions. Plan for two plus hours if you get talked into it. I was also double charged for the same spa service. Oh and definitly try the grilled pineapple at Rodizios. Yummy!
The Beaches and Service was amazing, we had airline issues and the Cheap Caribbean Agent we talked with was amazing and gave us great information while we were at the airport, I was very impressed with her service and suggestions. We were instructed to call back when we had been re-ticketed and had our new arrival time, the second agent was good and assured us she would contact the hotel and shuttle service, unfortunately when we arrived at 2AM, we had no shuttle service nor could we get an answer from their direct number, luckily we were able to get a cab and arrived safely.
This is our third trip booked through Cheap Caribbean and no issues! Thanks Cheap Caribbean. We stayed Ambar Green April 9-13. About a week before we arrived I did some checking with Bahia by sending an email. There is construction next door as everyone said. No lie there. But, according to Bahia it’s another resort coming up and nothing to do with them. The problem is, there’s no place to hide. Whether you’re staying at Ambar Green or Blue and you’re out and about you’re going to hear the trucks and excavation. Can’t fault Bahia for that. We stayed at Ambar Green’s pool the entire time and could hear some of the construction. I’m thinking it can only get worse. And no doubt that noise is worse at Ambar Blue. I don’t see how Blue guests enjoyed their stay. Amstar – we arrived at the airport, knew where to go as it wasn’t our first trip to Punta Cana and went straight to the Amstar desk. If you’ve never been to Punta Cana be prepared to be ambushed by various companies offering transportation and whatever. Our Amstar rep greeted us and he was nice. Said we had “private transportation.” In my head I’m thinking, “Yeah right!” Every time we’ve used Amstar we’ve never had private transportation. It’s always been my wife and I and two or three other couples crammed into a van. Even though the Iberostar Grand, where we stayed for our first visit a few years ago, should be a first stop because of where it’s located, we were always last to be dropped off. The first time, the driver had no idea we were sitting in the van and asked us again where we were staying. Then the return rides to the airport were with 60 other people on a bus. This time, it actually was private and we arrived at the Bahia in about 30 minutes. That was nice. Kudos to Amstar this time. We arrived early at the Bahia, about noon, and had to wait for a room which was fine. Check-in isn’t until 3PM. They greeted us with drinks and gave us arm bands so we could at least check out the property. Orlando, the clerk at the check-in desk, great guy by the way, told us they were getting the room ready and that we were lucky. Our room would be facing the pool. He said if not, we’d be facing the construction. BTW – the backside rooms that don’t face the pool are facing the construction; Ambar Green or Blue. It doesn’t matter. While we waited we got the pitch from Reggie, a different Amstar rep stationed at Ambar Green, pretty much saying if you wanted any tours or excursions to see him or his counterpart. There are plenty other companies on sight so you don’t need to go through Amstar even they he told us horror stories about the other companies. My wife wasn’t happy having to listen to him. I didn’t mind. I thought he was a good guy. Eventually our room was ready at about 2:45. Two bellhops took our luggage and loaded it onto a cart and trailer with six other guests and their luggage. So eight of us crammed into a large golf cart. They make a first stop for a couple and their luggage. And so we waited for the bell hops to return. Tick, tick, tick…Then they come back and we drive a couple of minutes and stop. They get the luggage for four other guests and show them to their room. And we sat and waited again. Tick, tick, tick…then they returned and asked what room we were in. Low and behold we were in the same building as the four other guests. It was apparent when we got there because our room number was on the building sign. The two bell hops each grab one our bags and show us to our room. We could have easily walked to our room ourselves instead of having to wait for them to return. Anyway, thankfully when we got to the room it was facing the pool. As Orlando said, we were lucky! The room was clean, but a bit dated. The AC worked, but it wasn’t cold. More like cool. But, I wasn’t about to request another room and risk being moved to the construction side. The mini bar was stocked, but don’t expect a ton of stuff since it is a mini-fridge. And that too kept things cool, but not cold. What was disappointing was that we had no face/wash cloths. I had to ask three times. My guy Orlando came through and took care of it. We also had no Kleenex. The night maid, Gloria took care of that for us. The day before we departed, we didn’t receive any service at all. No one showed and we didn’t have the Do Not Disturb placard on the door. We weren’t happy about that! Another thing that really irritated me was when we approached one of the many ‘trans-cars’ drivers and asked for a ride to the Brazilian restaurant located in Ambar Blue, he refused. And he did it in front of other guests. Then we walked and arrived at the Ambar Blue lobby, and he yelled, “Sir, Sir, Rodizio? I just ignored him, but felt like…well, it wasn’t worth getting arrested in a foreign country so I kept my cool. Obviously it wasn’t a language thing. He knew where we wanted to go. So, this resort(s) is HUGE!!! As others have said, other Bahia resorts are tied together. If you’re staying at Green plan to walk to the beach and the restaurants at Blue which is about 15 minutes. Unless you’re lucky enough to get a ride. I’ve seen a review saying the resort is not adults only. Not true. I have to say we only saw two kids and that’s because we were walking between two of the Bahia resorts. Other than that you won’t see any kids actually at Green or Blue. There are family friendly restaurants so if you don’t want to eat with kids, I suggest you only choose the adults only restaurants. Go to the Bahia website to get that info. As far as the restaurants, you do need reservations. When I sent the email to Bahia about a week before we arrived asking about the construction, I asked if we could make dinner reservations. Funny, I was told we should have requested reservations at two weeks in advance. That would have been nice to know. But, when we did speak to someone at guess services upon arriving, the reservations I requested in the email were in fact made. We did get the restaurants we wanted and the times we wanted except for one. That was fine. We enjoyed Portofino (Italian-Blue) the best. We missed our reservation at the El Olivo Gourmet (Green) as my wife was sick. We believe it was something she ate at Nikkei (Japanese-Green) the first night we were there. And I became ill the next morning after we returned home. I think it was from the grouper we both ate at Nikkei. So we’d have to rank Nikkei as the worst. Rodizio (Brazilian-Blue) was good, but we felt a bit rushed. The service was good at the restaurants. The restaurants also have buffet style set-ups for appetizers and desserts, then you choose a main dish from the menu. We didn’t care for that because if you like to eat, you’re stuffed before your actual meal is served. We’d prefer to choose appetizers and meals from the menu. That’s just us. The main buffet restaurant, Acuario, located at Green was good. Food was fine and a lot to choose from. But, if you decide to sit on the patio, at least for breakfast, don’t expect good service. Horrible! We sat inside for dinner once and the service was on par! Earlier I mentioned staying at the Iberostar Grand. We tried not to compare the two, but when the Bahia Ambar Green advertises itself as a ‘luxury’ resort we have to politely disagree. There is butler service available at Green, but you have to request it. Since we didn’t request a butler, we’re not sure if you pay extra for that service. We’re thinking it’s not free. That’s because there’s a cost list in the room for services. They mention the butler service, but no price. Maybe someone who chose the service can say if it was included. Here’s where they fall short on luxury. The butler service is included at the Grand. Other services such as chocolate covered strawberries with a bottle of champagne, Jacuzzi bath with flower petals is also included at the Grand. Those services are on the price list in your Ambar room. I believe the Jacuzzi bath was $50. During our stay at Green we noticed only a daily basis guests bringing their own luggage to the lobby to checkout. At the Grand, don’t let them catch taking your own luggage. To them, that’s their job. And that’s the part where the butler comes in. Our previous stays at the Grand, the butler would find us, ask us what time we wanted our luggage picked up and sure enough it was taken care of. And when checking in, the Grand bellhops attend to you personally, not you and six other guests at the same time. The other difference we found, and this is personal preference, is the size of the resort. Like I mentioned, Ambar Green (and Blue) is huge. The Grand is much smaller and you don’t need to walk 15 minutes or catch a ride to the beach. All in all, the resort was good with a few hiccups, but not great. One last note, when I contacted Ambar Green via email prior to our arrival, I told them we’d be checking in on my birthday. Three days after my birthday, the day before we were scheduled to depart, there was a birthday cake in our room. Now, that was cool!! Late, but cool. I didn’t want it wasted so I gave it to a nice family who was checking out several days after us. Kudos to Bahia for thinking of me.
Our room was not available when we arrived. We waited 4 hours. We knew the resort had construction going on nearby so we asked for a room away from the construction. We finally get in our room and it's right against the construction. It is loud and lite up all night. It is nonstop 24/7. The next day we get moved to a down graded run down room. The maid came busting through the door and broke the chain right away. The ceiling fan was hanging off the ceiling and we could not use it at all. The toilet was broken and the ceiling vents leaked water all over the floor. These problems could have been fixed, but every time we called for an issue we were told just wait there someone will be there in 15 minutes. No one ever showed up. We wasted so much time waiting around for no one to ever come and take care of the issues. My husband ended up fixing the toilet so we could use it. The customer service was terrible. We were celebrating our 40th wedding anniversary and our reservation indicated that, but no one ever acknowledged anything. We have been to several other all inclusive resorts in Punta Cana and other countries, we have never experience this before. In the past if we had an issue it was resolved right away. We are not picky or difficult, but we needed to be able to use the bathroom. It just added to it that we couldn't use the fan, or that the vents were leaking everywhere or that the maid broke the chain on the door and no one repaired it. There was nothing relaxing about this trip to this resort. I will not return to this resort.
The whole experience was amazing from the time we landed in the Dominican Republic until we left. We found our transportation through Cheap Caribbean with Amstar very easily and it was only 25 minute ride to our resort. We were very impressed upon arrival as the resort was beautiful and clean. There are several areas to the resort so we were able to explore throughout our stay. Very pleased and would recommend to a friend!
Overall the Bahia Principe resort is absolutely gorgeous. The grounds are meticulously maintained. We stayed seven nights and never, ever encountered an area that was not immaculate. From the restrooms to the beaches to the restaurants and even the rooms, everything was spotless. I do however have two complaints. First the rooms and how they were assigned. We had been assigned to one of the renovated villas. We knew this because the room number was listed on the dinner reservations we had requested in advance. When we checked in, we were assigned to a different villa. Having read many reviews, we knew that there was construction adjacent to the resort and had requested a room away from the construction. When the bellboy took us to the villa we were told it was overlooking the construction. We went back to the reception desk and requested a change. The clerk was far from pleasant, snatched our room keys out of our hands and stormed off into a back office mumbling something in Spanish. Another clerk asked what the problem was. We explained a second time and his response was there are no more rooms away from the construction. The first clerk eventually returned and asked the bellboy to take us to the rooms to see if they would be sufficient. That should have been a big red flag! We were taken to our villa, far from the construction but the room was quite outdated. It was clean but the furniture was very old (1950's?). In addition, we had trouble with anything that operated on electricity throughout our stay. You could hit the light switch and half the time it would not go on. Our television flickered on and off. The electric outlet near the bed did not work. Big problem for my husband who needs to use a CPAP machine. Our friends were in the next room. Their hair dryer did not work and if the iron was used, it would flicker on and off the entire time. My hair dryer did the same thing. Kind of unsettling to have erratic electricity and lights that go on and off at will. Wifi was spotty throughout the resort. Didn't matter to me but if you need to stay "connected" on vacation, that will be an issue. Second complaint, the specialty dining. We knew from reviews that we could submit requests in advance but that it was tough to get them. I submitted requests for every night for four people as we were travelling with another couple. Our friends also submitted requests for four people for six nights at different restaurants. We figured that would increase our chances of getting something that we wanted. I was only given three of my six requests, and they were all for only two people. Our friends were given four of their requests but also for only two people. We were told that if there are only two names on the reservation, you can only reserve for two. How then would couples or families travelling together ever make reservations to dine together??? We attempted to correct the reservations but had very little success getting any of the restaurants we requested. When we did dine in the specialty restaurants, they were never more than 1/3 full. Didn't matter which restaurant or what time. We dined as early as six PM and as late as 8:30 and never encountered a full dining room, not even close. In closing I would say, if you are an easygoing person and not fussy about where or what you eat, or when, you will be more than happy with the Bahia Principe. If you don't get the specialty restaurants of your choice, the buffets were always good with at least one fresh cooking station each night and plenty of variety. If you are willing to fight for a good room, and get one, you will have an amazing experience. Other than the reception clerks, everyone was pleasant and helpful and most appreciative for even a small tip.
We stayed here for 5 days for our wedding and can't begin to rave about the service and experience we had. The wedding coordinator made my wedding seem less! It was PERFECT! The experience the hotel provided was exceptional! It is safe to say we had an overall perfect time!
We really enjoyed our vacation. Would recommend. Food was good. Make reservations for your entire stay right away - was a bit harder to get reservations for all the restaurants than I expected. Beaches and pools were great! Would recommend staying at Blue if you want to be closer to the beach. Green is a little bit of a walk to the beach (5 minute walk, not much) and seemed a bit quieter. But was wonderful. Staff was really friendly. Room was good, no complaints. Would recommend asking for a pool view on a higher floor if planning to visit. Overall, was a great place to vacation and would go back again.