All Luxury Bahia Principe Ambar Green Don Pablo Collection Customer Reviews
We stayed there Christmas week of 2015 (Ambar blue) and Second week of January 2017 (Ambar green) The good: Dominican sun. Good food (on par with last year, Rodizio improved) Transportation is a bit better. Bars, drinks, bartenders. No kids. Clean beach. Staff time management improved in compare with last year, less wait almost everywhere, from drinks to porters. Live music at Ambar Blue lobby at night. Shows at Ambar green lobby (same as last year, so a bit boring for us, but worth a look). The bad: Ambar Green rooms facing outside the pool area are now facing construction with heavy trucks and bulldozers building roads for the new hotel. Could be noisy and annoying, especially in the morning. No beach volley at Ambar anymore. A lot of sand washed by the sea since last year. Bahia volley is crowded with the kids, so you'd have to go all the way to Esmeralda to play (also not enough sand, but "playable"). Ping-pong table gone. There is no heated water in "Jacuzzi" pool areas (same complaint from last year). The ugly: $100 dollars (5 $20 dollar bills from the pack of 10 $20 dollar bills, so we might not immediately notice) stolen from my wife's purse in our locked room. Security spend 1.5 hours of our time trying to make us believe that we forgot how we spent it. Unfortunately for them, that money was separated from the rest of the money for our next day trip to Isla Saona (a must to do), so we knew that someone stole it. Investigation didn't find anything, but the worst part is that we were not even proposed with some kind of future resort credit or spa credit as a compensation. We never solicited, we just made a “bet” with my wife, she said they will, a said they will not. I won. Unfortunately. For them. We would spend it in Dominican anyways and probably would go there next time. Not anymore.
8 of 9 found this helpful
From: Shoreview, MN
Travel: 3-6 trips/year
We really enjoyed our vacation. Would recommend. Food was good. Make reservations for your entire stay right away - was a bit harder to get reservations for all the restaurants than I expected. Beaches and pools were great! Would recommend staying at Blue if you want to be closer to the beach. Green is a little bit of a walk to the beach (5 minute walk, not much) and seemed a bit quieter. But was wonderful. Staff was really friendly. Room was good, no complaints. Would recommend asking for a pool view on a higher floor if planning to visit. Overall, was a great place to vacation and would go back again.
4 of 4 found this helpful
From: Chicago, IL
Travel: 1-2 trips/year
Beautiful location and wonderful staff!!! Everyone was cheery and tried to take care of all my needs. The hotel entertainment was a little cheesy at times but well worth the watch. The two things that I would watch out for: the privalge club tour and charges on your room. The privilage club tour took WAY longer than I was told and my presenter would NOT let me leave so I missed one of my excursions. Plan for two plus hours if you get talked into it. I was also double charged for the same spa service. Oh and definitly try the grilled pineapple at Rodizios. Yummy!
4 of 4 found this helpful
Travel: 1-2 trips/year
The Beaches and Service was amazing, we had airline issues and the Cheap Caribbean Agent we talked with was amazing and gave us great information while we were at the airport, I was very impressed with her service and suggestions. We were instructed to call back when we had been re-ticketed and had our new arrival time, the second agent was good and assured us she would contact the hotel and shuttle service, unfortunately when we arrived at 2AM, we had no shuttle service nor could we get an answer from their direct number, luckily we were able to get a cab and arrived safely.
2 of 2 found this helpful
Age: Over 65
Travel: 1-2 trips/year
The whole experience was amazing from the time we landed in the Dominican Republic until we left. We found our transportation through Cheap Caribbean with Amstar very easily and it was only 25 minute ride to our resort. We were very impressed upon arrival as the resort was beautiful and clean. There are several areas to the resort so we were able to explore throughout our stay. Very pleased and would recommend to a friend!
1 of 1 found this helpful
From: New York, NY
I am sorry to say we were very disappointed with our stay at the Luxury Bahia Principe Ambar Green. Luxury should be removed from the name of this hotel. I thought maybe being from New York, we sometimes set the bar too high as far as quality food, quality lodging, but I know that this was not the case at this resort- it was awful. We have stayed as well as visited quite a few places in Punta Cana and this was a huge disappointment. Lets start with the transfer from the airport to the hotel. We arrived to the airport in Punta Cana and proceeded to our AMSTAR shared ride. We were loaded on the bus and set to wait, and wait, and wait while the driver stood outside and spoke with other van companies with no explanation to us as to why we were waiting or for how long. After 20 minutes, we approached him and were told we were waiting for "a few:"more travelers. After 15 more minutes, we asked again why the delay to the hotel and were told there were 10 people in total (we were 2) . We asked if they were arriving on another flight and were told "no, they are on your flight" The terminal area had cleared and there were no 8 travelers looking for a ride. We asked again as now we had wasted 45 minutes of our vacation waiting for a shared ride, where we were at as far as drop off, and were told we would be the last drop off, 3 hotels to drop before ours, and the travelers still had not arrived. So we exited the AMSTAR van, hailed one of the many cabs available , and for $30 were directly driven to our hotel. We should have thought of that from the beginning- the transfer would have been a day trip in itself. The hotel desk struggled with the English language and we found this throughout the resort with all staff. Other hotels in DR never had this problem, especially those at guest services. The room looked pretty upon entering but the walls had long cracks in them, the lights in the bath were very dim and 1 bulb out, the AC vents were dirty, and the ceiling had black mold that it seems is continuously painted over. The rooms are situated in a long hallway with high ceilings and voices of guests, maids, bellboys would echo all day and night thru the halls and into the rooms. Doors did not shut well and guests needed to slam the heavy doors so all night long you heard metal doors slamming. Needless to say we did not sleep much on this trip. They use oil base paint and seemed to have setup touching up the walls of the resort in our hallway our entire trip. The smell was brutal. Upon our arrival, the restaurants were all booked for all 3 nights of our stay which left us to the tiresome buffet for breakfast, lunch, and dinner. We spoke to a manager who was able to get us in the "Italian" restaurant on our first night. As we arrived at 6:45pm, 75% of the tables were empty and remained that way when we left the restaurant 8:45. EMPTY. The system was faulty. The restaurants all had a buffet for your appetizer and salads and desserts and only your main entrée (with no sides) were ordered off the menu. A plate arrives with a single piece of meat on it, Very strange. We went back to guest services with pictures of the empty restaurants and they then booked us at our choice for the second night with many apologize to follow. The buffets for breakfast and lunch were understaffed and not attentive to coffee, juice, tea, refills etc. Then to get sugar and milk for coffee or tea was another challenge as the server arrived with your beverage and no mild to go with it when it was asked for. The same food on the breakfast buffet as far as salads, cheeses, breads, were rolled out again for lunch buffet and dinner ala cartes. Scary in 80 degree weather. Many guests were complaining of stomach issues throughout our stay and we were very careful as to what we would eat. Food was no better anywhere except room service cheeseburger! We had our room moved hoping for some improvement in mold control and better acoustics, but had the same issues on a higher floor and at that point we were too tired to move again. Our "view" was of the dirt lot behind the hotel which is the pathway to the beach and had dumptrucks running from 8am-7pm along the fenceline. Sent fuel odors through our open slider and the noise left us unable to sit on the balcony and enjoy the warm weather. The pool was pretty and well kept and the drinks were plentiful. Music was supplied by guests on their phones which was better than the uncarribbean music that the resort provided at spurts during the day. Unfortunately there was very little entertainment to keep guests busy except on day three- two young workers doing handstands on the pool deck and running across paddle boards tied together in a line of 7. As they encouraged guests to try it, we watched as many guests, young and old, tried to run barefoot across paddleboard only to wipeout onto the boards or worse, across the ropes that held them together. Scary to see the guests later in the day with deep rope wounds on their bodies and limping along the pool deck. Unfortunately, this was not one of our vacations to remember. And I will not be recommending this hotel to anyone. The owners should make a trip there and observe the quality or lack of quality in the service, food presentation, room conditions, etc. Very poorly run and defined "cheap" Caribbean- with an American $$$- not cheap at all.
0 of 0 found this helpful
From: New York
Travel: 1-2 trips/year
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