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Krystal Ixtapa Reviews

Mexico | Mexico - Ixtapa/Zihuatanejo Our Rating rating Details
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Customer Rating 2 Reviews
Value
 
2.5
Service
 
2.5
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
1.5
1.5 out of 5
0 out of 2 (0%) customers would recommend this product to a friend.

All Krystal Ixtapa Customer Reviews

1-2 of 2 reviews. Sort by
August 1, 2014
July at Krystal Ixtapa

The hotel was nice and clean. But we incurred the following issues: 1. The air was not working and no one spoke English much to help us 2. You do not get a wash rags unless you find a housekeeper and ask for one 3. We had 3 in our room and they would only give us 2 towels 4. No one hardly spoke English, my hair dryer did not work and we called and they said thank you and hung up and I never heard from them again 5. Some days we did not even get a bottle of water. All others we got 1 for all 3 of us to share 6. Last but not least... The food was TERRIBLE!!!! Hot soup in summer and stale cereal. Always a new meat covered in green stuff. Just nasty!


27 of 34 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Fort Worth, Texas
Age: 35-44
Travel: 1-2 trips/year

April 5, 2016
Really Rundown Hotel with awful food

The best thing about the hotel was the beach. The sand area was clean and a lot of great walking. The wooden chairs down on the sand by the beach do not have any cushions and are tough to sit on for an entire day. Pools were nice, but you had to stand in line by 645am to "claim" a chair. People would claim chairs and then not sit in the chairs until many hours later. The hotel room was dirty, rundown, and the manager at the restaurant was not accommodating at all. We asked for a cheese quesadilla from the grill and the manager would not let the woman melt the cheese onto the corn tortilla. Most of the food was "mushy" and pretty below average. All 6 of us agreed that we would never come back to this hotel-


4 of 4 found this helpful
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Overall Rating: 1
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: minneapolis, mn
Age: 45-54
Travel: 3-6 trips/year