Trip could not have been any better! Fantastic time! At the price paid, I would have been satisfied with way less! The NH Krystal was top shelf all the way! My pillows were still in plastic! Everything was spotless! So many dining options. The food might have been better than the beach and the beach was amazing! The service was amazing! CheapCaribbean took care of everything! Can't wait to book my next vacation with the site! The customer service was amazing and they mean 24 hour service!
I had the best time! The hotel was beautiful, the weather gorgeous , and I would recommend this to everyone-it was my first trip to Mexico and I can't wait to get back. I took a day trip to Isla Mujeres-beautiful sail boat ride over and white beach,nice people.can't say enough--I didn't want to leave.
A friend and I booked this resort despite seeing a few bad reviews it had several good ones so we gave it a chance. First let me say the process with Cheap Caribbean was amazing! I would recommend it to anyone and will be using it again. Krystal Cancun was a different story. I could write a very detailed book about all of our experiences with this resort...but here are the facts. We stood in line for 30 minutes to check in and were told our room would be ready at 3:30 so we needed to wait even longer (another 45 minutes). At 3:30 we were told 20 more minutes, after that 20 minutes passed we went ahead and went up to the room only to find the maids still cleaning and we stood outside of the room for ANOTHER half our. We were told our bags would be brought up to the room, after calling the front desk to see where they were several times and being told someone would bring them up I went back down to the lobby and there they sat-in the exact same place they had always been. Our room had smudges on the mirrors, sand on the floor, stains on the sheets and pillows, the toilet leaked, one of the beds was sunken in and very uncomfortable and the fridge hadn't been restocked from the previous guests. The battery in the safe was almost dead so it wouldn't function properly. The main buffet is hit or miss on the food choices/quality and is very small. The "sushi bar" was the lowest quality sushi I've ever had and extremely unsanitary. Throughout our trip we needed washcloths, bottles of water, towels and such so we would call down to the desk to have them brought up, several times no one ever showed up to bring anything at all, other times they would bring the wrong items. Nearly every interaction we had with personnel at the resort was poor. From maids, check in, bartenders, servers-we were met with rude attitudes and poor service. (Victor at the front desk was very nice!) All of the public bathrooms at the resort were very dirty, most toilets were clogged, the stench was unbearable and could be smelled from the lobby. Our overall view of the resort was dirty---very dirty in almost all aspects. The (few) pros of the resort are...the beach-although it had a lot of trash(which i think is each resorts responsibility to clean) it is close and beautiful! The pool was large and clean, the snack bar out by the pool was clean and the food was great! The Mexican restaurant was the best part-all of the staff was friendly, it was very clean and the food was amazing. As two females in our mid twenties we weren't looking for much other than laying on the beach, having drinks and relaxing--for the most part we had a great time but had to keep telling ourselves "this is better than winter in Missouri" to keep from being completely disappointed (and mad) about how terrible the resort is. Anyone looking to book this place should heed my warning----I honestly believe the positive reviews arent from real guests who experienced this place.
This hotel is good..I really dont have anything to say bad about it...It is close to the clubs so you can walk.. Check in was really easy. Food was good nothing major. The staff is very friendly and helpful. The rooms were clean,and ac worked well..(thats major for me) But.... If you use a tshirt in the pool the securty will make a scene and tell you that you can not be in the pool with a tshirt on. I am not a "thin" person and have always worn one. The staff didnt care the bartender loved taking our tips as we sat at the pool bar. When I was told to get out of the pool it was the 3rd day in. I was having a skin issue looked at when I got back to the states so had to keep it covered..I asked to speak to the manager and waited by the pool for about a 1/2 hr..no one came. I went to the front desk and explained. They said it would not be an issue to keep it on...When leaving a review elsewhere I was told that its a rule that was suggested by the patrons..hmm.. so If you use a tshirt in the pool.. this is not the place for you. other than that it is a good hotel,but that spoiled it for us..
I loved my hotel room so much because it was nice and clean, it had free beverages, my room had a front view ocean with a private balcony so I was able to sleep with my huge sliding door/window open to hear the sound of the waives all night. I highly recommend this hotel. Unlimited food, drinks and alcohol was the best part!! The service was outstanding!!!
The beach was amazing!!!! The water and view was absolutely gorgeous. We (my boyfriend and I) weren't huge fans of the resort but the outside atmosphere pretty much made up for it. Our room had a "run-down" look to it. There were several scuffs on some of the walls and not many decorations that just made the room look very cheap. Also the bathroom had water stains all over the ceiling that added to this look and feel. Most of the time is spent outside so this wasn't a huge deal but not the feeling we wanted to feel after spending the money to stay somewhere "nice". Some of the food was just mediocre while some was really good. If we returned to Cancun, we would not stay at Krystal Cancun again. However, it wasn't a bad experience, it just could have been better.
My Fiancé and I were so hesitant in purchasing this deal on Cheap Caribbean when I came across a price steal solely because of the few bad reviews about the resort, ones that would really not be worth the trip if it happened to us, but it didn't (at least not until our last day, but who cares at the point?!) Krystal Resort's front desk clerk men were really wonderful, always helped us when we needed anything, very attentive and answer all of your questions, negative, you almost always had to wait to be helped (easily 30 minutes not hours like other reviewers said). We were surprised with a bottle of wine and a beautiful piece of chocolate cake with congratulations written on it (as I had mentioned when booking I would be taking my fiancé here for his big 25th birthday) It was such a small and sweet gesture-really loved that! There are not 20 restaurants, just two on site, and then the buffets. We weren't expecting amazing food because of the price we paid and because its not a five star resort, but the food options and the restaurants (that you need reservations for-especially the Italian one) were actually quite tasty and some authentic things, we had nothing to complain on the food service at all, we were very satisfied! If you bring a ton of $1 bills, your mixed drinks won't be all juice, and just pure kindness as these people work their butt's off for all of us "all inclusive people"....we tipped $1-$2 for every round of drinks and $5-$10 on every meal, and we were treated like kings and queens-so its that simple, add $100 into your expense of the trip and just tip away! The water on the first three days was CRYSTAL CLEAR literally gorgeous. They are constantly cleaning the seaweed off of the beach so its truly all beautiful and worth it. On the fourth day the ocean had brought in a ton of seaweed, and was no long crystal clear, couldn't even go in, you'd be covered in seaweed and it was soon dark. We lucked out and got a completely updated room with an amazing balcony, other friends that we made there had standard rooms that paid the same as we did and our room was steps above them. Again we must have lucked out, not until the last day did our AC unit seem to stop working (so we just opened our sliding glass doors and slept with the sound of the ocean) and no hot water in our shower...but it was all the last day and I am sure if we would have let them know they would have rectified the problem immediately! The pools are just pools, nothing crazy wonderful could use some TLC, but the beach beds if you get out early enough are just so wonderful to lay on all day! Oh and there is a guy by the name of Leon, if he confronts you on the beach he is not a scam, we paid $80 for both of us to drive our own mini boat and go snorkeling on some reef, total three hour thing and we just took the public bus right down the rode for $1 each-so worth it! If we had found him sooner we would have done more activities through him as he was a lot cheaper than others! Ahhh I am sure I am missing so many things but it was really worth the $1,100 we paid for two people, all inclusive and flights! Would we go back is we traveled to the same places each time-YES!
Just returned from a great stay at the Krystal Resort. Booking this trip was a breeze. Everything went as planned. Beautiful hotel. Staff went out of there way to make sure our visit was all it could be. A little noisy from club activity the first night, but all we had to do was mention it at the front desk and they quickly moved us to a very nice room that was quiet. They even moved our luggage. We were not bothered by time share presentations because we were not interested. I would definitely recommend Cheap Caribbean and the Krystal Resort. Within walking distance to everything, even the Ferry Terminal. Never used a taxi entire visit. Hope to return next year.
The service at the Krystal Cancun was very good. The waiters were very helpful. Our view was amazing. Book the ocean view. The beach was very nice. I booked my trip in July for a late November stay and asked the Cheap Caribbean advisor to see if we could be in the new tower. She could not book it but sent a note to the hotel. Upon my arrival, I was not staying in the new tower and in order to move into the new tower, we would have been charged $45 per night. Oh well. The room was clean. There was only one electrical outlet in the room and one in the bathroom. That was a bit inconvenient. I was extremely surprised that hair conditioner was not supplied. I was also surprised that bottled water is not included in the all inclusive package. The food selection was not very good. It was the same thing over and over again. I would not choose the all inclusive package at this hotel. Our best meals were at the El Mortero restaurant next door. We were happy with the Olympus tours transfer to and from the airport but would not advise folks to book tours with them. We overpaid for our excursions. I do not recommend the Tulum/Xel Ha excursion. You will be on the bus more than at the locations. Chichen Itza has become so commercialized with street vendors lining every path in the archaelogical site. I was disappointed.
My husband and I vacationed at Krystal Cancun for our honeymoon - We were more than pleased with our stay! All the resort's employees were so friendly and kind as they completed job duties. The food options were phenomenal. Not only are there two buffets inside the resort, there is also a Mexican restraunt down the street that is included in the all-inclusive plan. The service and food is fantastic at the restaraunt, Hacienda El Mortero. They also have a mariachi band that makes for a very fun atmosphere. Room service is also included in the all-inclusive plan if you wish to just eat in your room. The location is very good for this resort, it is walking distance from other restaraunts, shops, and bars/clubs. The only thing I did not give 5 stars was the pool because it seemed to be a little stagnant, so we did not stay at the pool long at all. I wish there was an option on here to rate Cheap Carribean as well because out of 5 stars... I would give them 10!! Neither my husband or I had flown or been out of the country, so we were a little nervous about arranging everything for our honeymoon.. but then we found Cheap Carribean... they arranged everything from the flight, to transfer to and from the hotel, down to the excursions that we wished to go on. I was a little unsure about booking with Cheap Carribean at first because it seemed too good to be true, but everything that was arranged by them went perfectly. Also, after booking the trip, I was contacted by a representative to see if I had questions or if they could help in any way. I loved that. I am ready to book another vacation knowing that Cheap Carribean handles everything and makes sure you can relax and enjoy the vacation while they take care of it all!