Iberostar Grand Hotel Paraiso Reviews

This was one of our best vacations ever! The resort is gorgeous. The beach is beautiful white sand with clear Carribean blue waters. The service was 5 star every day throughout the property. All of the staff truly cater to your every need. It was a perfect vacation to relax and reconnect with your significant other.

I have never felt so taken care of by a hotel staff. They seemed to know what I wanted before I asked. I walked around the neighboring Iberostar properties - they're a HUGE step down from the Grand and a totally different experience. There is a scuba outfit conveniently located on the resort property. I have recommended the Grand to a few friends who had equally fantastic experiences. I will most definitely go back.

As a single woman in her 30's traveling solo, I did a lot of research on an affordable and safe vacation. After reading multiple reviews I decided on Iberostar Grand Paraiso and am so happy I did! From the moment I walked in and was greated with a damp towel and cold drink I knew they make customer service a priority but was still surprised by the luxuries of the pillow menu, personalized refrigerator refills, floor conceriege and amazing room, bathroom and view! The food was average and comparible to other all inclusives I have visited but the service and comfort was incomparable. I woke up early in the mornings so I never had any problem finding a lounge chair by either of the pool or on the beach. Since this is an adults only resort I had a fantastic relaxing time and would highly recommend this resort!

This resort was absolutely incredible. The service was beyond words and would highly recommend it to anyone who wants to be treated like a king/queen. My husband wanted to extend our trip knowing that he needed to return to work. Can't wait to go back! Only place we will ever stay!!!

My husband and I are in our thirties and this was our fourth trip to the Riviera Maya. We have previously stayed at the Occidental Grand Xcaret, Aventura Spa Palace, Excellence Riviera Cancun and Occidental Grand Cozumel. What stood out most about the Grand, when compared to the other resorts we've visited, were the rooms and the service. We enjoyed the little luxuries like the butler service, the customizable mini bar and free access to the facilities at the spa in the shopping center. The food was all very good, however, we found the breakfast to be a bit more European than we're used to. We always managed to find plenty to eat. The steakhouse was our least favorite meal. We found the steaks to be seriously underseasoned. The tepenyaki tables at the asian restaurant were our favorite place to eat dinner. We also enjoyed the dinner buffet, the few nights it was open during our stay. The entertainment staff were very friendly and seemed to really enjoy their jobs. Be aware that if you choose to sit by the main pool, they tend to get pushy when no one wants to participate in their activities. We appreciated having a quiet pool, in addition to the main activities pool. Unfortunately later in our stay a noisy group from France literally took over the quiet pool and ruined the atmosphere. We quickly relocated to the spa in the shopping center. All guests at the Grand have access to the spa facilities both at the Grand and at the shopping center. We much prefered the spa at the shopping center as their overall facilites were larger and almost always deserted. The indoor pool was great on the overcast days. All in all we had a wonderful time and wouldn't hesitate to return. If you can afford the Grand, it's worth the extra expense.

We went on our honeymoon here from 1/2/10-1/9/10. The resort was beautiful and not too crowded. The food was amazing, but if you are with a picky/bland eater (read "my wife") you will find yourself eating at the surf and turf or buffet often... Which isn't a bad thing, but there is only 1 restaurant that serves standard faire rather than a more gourmet feel. So, if you're a foodie then you will be in heaven. The butler/conceirge's couldn't have been more helpful... They even ran a bubble bath for us that was steaming when we returned from dinner so they must have timed it perfect. We were there in January and it was unseasonably cool for a couple days, but when the sun was out we really enjoyed the pool/beach. I assumed the "Star Friends" would be annoying, but they created some really fun activities and weren't too intrusive if you didn't want to play. The only caution I would give (and it didn't bother us, but I could see how others might be) is that we are in our 20s and we were 10-15 years younger than everyone else that was there. All in all it was amazing and we are saving to go back for our 5 year anniversary!

We just completed an 8 day stay at the Iberostar Grand Paraiso in Riviera Maya. We had a great stay and I will first focus on all of the good things about the Iberostar. The grounds are lovely although the décor in the lobby area is a “bit over done.” There are many positive things about this resort. The rooms (suites) are great and probably one of the best rooms that we have ever had. They were spacious and clean and had a jacuzzi tub. The bed was very comfortable. The balcony was large and very private. The beach is nice with soft sand for walking and there were plently lounge chairs and areas of shade. The wine and alcoholic beverages were great and plentiful. The resort has beautiful outdoor pools and and a nice heated indoor pool. We had a great massage at the spa. Lunch and breakfast buffets were good although they should vary the menu a little more. Daniel was a great waiter. Our butler, Alberto, was also excellent. He was very friendly and helpful. The evening shows at the resort were generally quite good. We especially enjoyed the one on Big Band night. I can not give high marks to the dinner restaurants at this resort. They were okay but certainly not the best. The service and food were inconsistent. Definitely avoid the Japanese restaurant. The Italian and the Surf and Turf were the best among the restaurants. We did not try the Mexican buffets so I can’t comment on them. There are many small changes that the restaurants can make to improve. We stayed at the Valentin Maya previously and the food and service were consistently excellent. We definitely can not say that about the Iberostar Grande. They also are need to change their dinner menu. It seemed to be the same every night. Also, all of the restaurants have the same boring rolls that are dry and uninteresting. This is hard to understand since they have nice breads and rolls at breakfast. When we arrived, we tried to make dinner restaurants for all eight nights but were told that due to some large groups at the hotel, we either could not get the reservation that we wanted or we could only get very early or very late reservations. This was upsetting since we were reserving several days in advance. When we asked to speak to a manager, she suggested that we have dinner at the nearby Iberostar Maya. She told us that the food was just as good. Althought the food was okay at the Maya, it did not feel good to be referred to a less expensive Iberostar for dinner. We felt like we were paying the same amount as any large group and should be able to eat in the restaurant of our choice. We were disappointed in the music for dancing at the Grand. The only option was the disco where there was loud music but no live band. Again, we stayed at the Valentin the previous year where they had a fantastic live band and singer every night. We changed from the Valentin to the Iberostar because we thought we would have a better beach at the Ibeostar versus the Valentin. The beach was definitely better but the food, food service and evening entertainment were lacking. Another issue at this hotel is communication. You can ask the same question to 10 different people and get completely different answers. An example is that we could never find out whether there was music in the lobby bar. We were given various answers and no one seemed to know what time the music began or ended. It was frustrating because we would go to the bar lounge to hear music and sometimes there was no music. We found communication to be a big issue. I am not referring to lack of English speaking skills but rather that the staff does not always seem to know what is happening at the hotel. If you are looking for a beautiful resort with a nice beach, generally good service, beautiful pools , nice grounds, bulter service and average food, the Iberostar is a good choice. It really depends on your priorities.

The resort is beautiful, and the people are wonderful. It was definitely a place to relax. Food at the buffets was very good. Two downsides: Make your reservations for the al carte restaurants immediately when you arrive. We couldn't get into the ones that we wanted--real disapointment. Also, the shopping is sparse. We didn't have time to go into town and had to rely on the resort shops--not much too choose from.

We stayed at the Paraiso for 10 nights from Feb 9 to the 19th. This is our 5th time to Mexico, but our first time here. I read all the reviews before booking. The resort is beautiful. Very clean. The restaurants we ate in were the Italian, Japenese, Surf and Turf and the buffet. The food and service were excellent. My wife and I tried to think of what we did not care for during our stay. The only items we could come up with were: The main salt water pool was a little too cold for us. They should heat the pool during these months. We were told the pool has heaters but they were not on.They could use more help at the pasta bar. They cook each order one at a time and it is a little slow. The food dishes are not labeled. You have to ask what the dish is or do as we did ...we tried everything. We are already planning another trip back to this resort.

We recently returned from the Grand after a week stay for our Honeymoon. Everything about the resort exceeded our expectations. I tend to be a bit of a germ freak, but at this hotel people are always cleaning, I felt comfortable the entire time. The food was fresh and delicious, lots of choices. Also the drink selection was great. I had read a few reviews about not getting drink service, but we did not experience this problem, someone was always their to get anything you wanted. Also, as far as reservations at the restuarants, just send an email before hand and you will get what you want when you arrive. The restaurants were not full, but this is to create intimacy and exceptional service...it made sense to me. My only complaint is that he main pool could use a deep clean. Since the pool is salt water, there is a bit of a build up at the bottom. This is a little gross. Again, AWESOME time. We will go back and we will recommend.