Hotel Cozumel and Resort Reviews

I stayed here for several nights recently. The rooms are fine. The food in the only restaurant was really terrible. Hot food was only lukewarm and very unappetizing. Every night the buffet was the same. I wound up having only vegetables and fruit. the food at the snack bar outside was better but only available for lunch. The beach is very rocky and not for swimmingat all. It is probably good for divers but that's all. The pool was too cold . A major problem with Cozumel is getting around town as there is NO public transit. To get to the nearest decent beach cost $15 cab each way! Bottom line: if you are not a diver, don't go to Cozumel and to this hotel.

I booked this accommodation with Cheap Caribbean knowing nothing about it. Both my friend and I were delighted. We entered a large lobby draped with vines and centered by a large statue of dolphins. Upon checking in, we were offered a cool drink, and led to a comfortable room with a balcony overlooking a huge pool with a pyramid in the middle of it! Other discoveries followed- a diving friendly bathroom and balcony for cleaning and hanging gear, comfortable beds, and a group of terrific staff members that were unfailingly polite, helpful, and provided very quick service. Every time I entered the dining room, someone smiling opened the door for me, and greeted me! I also appreciated the tunnel under the street (to avoid dodging traffic) that came out by a dive shop, restaurant, and oceanside beach with palm trees and loungers. Overall, Hotel Cozumel was a delightful experience, and added greatly to our good feelings about Cozumel. Both my friend and I look forward to returning!

A great hotel with friendly helpful staff. We had a great time, there was always some form of entertainment going on. The food was good, room great. They had everything that we wanted from driving to swimming at the pool or snorkelling along the sea wall. We saw almost as much sea life just off the stairs, as at the reef. We will be back, this is by far one of my favourite places, to holiday. I have recommended it to family and friends.

Close to town. Dive Paradise across the street from the Hotel and when you get back back from the morning dive, the Hotel Cozumel lunch is 10 feet from the gear washing stations! Perfect!

not a luxuary rsort but very nice a great value, good location, we have traveled in the area for over 15 years and would go back without hesitation. Relaxing fun place for those looking for a simple vacation

as return vacationers to cozumel we thought we knew what to expect the island is changing, alot cleaner getting buisy again was good to see them doing well, but now that things are better they didn't seem as freindly. we went later this year the ever in the past and i don't know if it was because of easter vacation or that the locals are better off but there were more locals at the resort than travlers on a friday the resort sold day passes to a school and there were at least 100 kids over running the pool and snack bar leaving no room for guests was very upset about that. the wait staff didn't come to guests but would jump in once you got to the bar ( to little to late). we miss the old prima but the new one was good. glad to see coconuts hasn't change. food at the resort was ok, not bad, not great, never changed it up and after a few days it got old, so we ate out more. the rooms were clean and comfortable. for the price its a good value. we have used alot of different travel companys in the past 18 years cheap caribbean was the best with follow up and informing us all along the way and still now that we are home, none of the others ever did will use them again.

Staying for 6 nights during April 2011 for scuba diving I felt this resort, especially since I got it with all inclusive for $90/night was a great value. The resort attracts a lot of divers has a nice large pool area with more than enough loungers and for the rocky/coral shoreline of Cozumel has a nice, we furnished but sparsely used beach area with several very nice, safe, easy ocean entrances offering excellent free snorkeling along the coral bank shoreline, that drops about 15 feet to the bottom. There is a large variety of fish, but not huge schools of fish and coral along the shoreline - I have paid for much worse snorkeling - the snorkeling here is pretty good and of course free. This is not a resort for large stretches of sandy beach - as far as that goes Cozumel is not the place for that. This is also not a party atmosphere resort - there is an entertainment/activities crew that keeps things going in the main pool area all day, but no loud commentary or music baring our and the night entertainment seemed to be provided by groups that travel the resorts of the area and that usually started around 8:45 and was over by 9:30. I got the all inclusive at such a low rate - I calculate it $20 that it was well worth it. You might also find the all-inclusive a decent value at up to $35 per person. Like any resort if you want strong drinks order double - everyone knows what that is - or drink tequila shots which they will gladly pour until you shout stop. If you are expecting special, unique top shelf liquor brands or wine you won't get that here. The bartenders are few but efficient for this small resort and you rarely have to wait long for service, or for an attendant to come by offering drink service - order two of each if you want to have a drink at hand all the time. The food is always buffet and as good or better than what you would expect at an inexpensive all-inclusive. I especially liked several of the soups that I found during the week. Fresh grilled tacos were available each day for lunch - varying from fish one day to pork the nest and there was always a nice fish preparation on the food line. At night there was always a special meat - turkey one night - fish another, pork roast another......if you don't want the all inclusive, this resort is at the edge of town, and 10 minutes of easy walking along the shoreline highway you can be at a variety if shopping and eating, and party bars. It seemed a lot of people preferred to walk out from the evening and Cozumel is very safe for tourists both night and day, especially in this area. This resort is popular with divers - both for instruction and going on dive excursions. The on site dive shop has competitive prices for large boats or small fast boat groups plus the resort allows other dive shops to use their dock to pick you up and drop you off. My favorite dive shop, Scuba Mau, small groups of 6 divers or less, is off site - about a mile away but they picked me up and dropped me off at Hotel Cozumel dock each day. Great for divers, relaxation, base of operations to see and do Cozumel stuff - nice accommodations, good service and decent food and drinks if you get this resort at what you feel is a good price compared to others in the area. If ll you want is a nice fancy new resort and beach to hang out with a lot of other loungers this(and probably Cozumel) is probably not the place for you. I enjoyed using and relaxing by the pool and the beach front, frequently almost on my own - just enjoying the weather , scenery and comings and goings. I stayed here solo while my wife was on another trip that I didn't want to join in on. If you have specific questions or would like more details feel free to contact me and I'll see if I can assist you in deciding if this resort fits for you.

5th stay at Hotel Cozumel Resort in 4 years. The staff is friendly, the rooms are clean, the drinks are decent, the food is typical buffet in Mexico. The food is plentiful, hot food is hot & cold food is cold, but it doesn't vary much through the course of the week. We are divers and not food critics, so the place works for us. The majority of dive shops pick you up at the hotel pier, but check with your specific operator to confirm that they will. Location is a short walk to town, about 15 minutes, or short cab ride, about $5 U.S. We walk almost everywhere we go in Cozumel and do not fear for our safety. Restaurants are plentiful and vary from $6 U.S. for lunch to $30 or more for dinner, if you want to try other dining options. The view is wonderful without the cruise ships directly in front of you at sunset. The hotel is about 1/2 way between the 2 primary cruise ship piers. We did not see it being used yet, but a new car and truck ferry pier has just been built south of the hotel and that could change the ambiance over time. Three weddings took place at the hotel the week of June 19 while we were there. No one was displaced or put out for any of the proceedings. Would we go there again? Yes. Wait, no. We would never go there again. If we recommend it you might book my room. Wink-Wink!