We had a great stay at the Holiday Inn San Jose. The staff was excellent, the ease to downtown was three blocks or so. The room was clean and the trips arranged by the hotel were spot on. We did see other hotel locations, but from my judgement we were in the best location for the City. We had some pasport issues but Cheap Caribean worked with us and the trip turned out great! The only downfall to any of it was the airline. Spirit charges for everything... and I mean everything, even to sit together! I was so surprised. I have flown all over the world. Don't be fooled by the price of the ticket... Our add ons were in the neighborhood of $250 plus a $100 for a flight change...
Overall this hotel was fair, the reason I give it a fair is because while it was in a central location and price value was excellent. The hotel service at the front desk was terrible. They gave us 2 rooms with double beds and told us that the person that made the reservation had made a mistake. I told them that that was not possible because I had a print out of my reservation that requested 1 room with double beds the other 3 rooms with kings, we had request rooms near each other and one couple had to go to the 6th floor, while all the other's were on the 11th. until they had an occupancy on the eleventh floor for the 3rd room with King bed. Pool was okay, but it was indoor and they had no air or the room was kept very warm. Dining was good, even though we had an issue where on the last night one of the waitresses told us the tip wasn't included for them. And we had been told differently by other waiter's, the receipt says 10% service gratuity included but she told us that was not for them. We thought that was very weird, so we left another tip in addition to the 10%. The food was okay, but they took very long to cook and serve it. The buffet was fine. Room was comfortable, however bath tub, looked like it needed some updating. Did not look clean, probably just stained, but I did not feel comfortable taking a show.
Four adults stayed in a room. We all had a great experience! We loved the location of being near the city so we could walk to the shopping and museums. Having tour companies in the lobby to book activities was helpful. Each day, we were picked up at the hotel for our tours. The breakfast was great! Lots of choices. We are at the hotel dining for dinner, and at the bar. Both were great! The room was clean and comfortable. I highly recommend this hotel!
The hotel was nice and comfortable. I switched hotels because you didn't have an outdoor pool and when I registered for this hotel because it said 2 pools but it didn't say they were both inside.
Initially I was leery of using the services of cheapcarribean.com after reading some of the reviews, however I am glad that I made the call. Cheapcarribean was available to answer any question I had regarding the trip, in particularly helpful in informing me of what certain airlines charge for their services. I expected hidden costs during the trip and was pleasantly surprised that there were none. I would definitely recommend using their services and I look forward to booking my next trip with them.