I spent 5 nights at this resort with my 2 children ages 17 and 11. I would recommend it overall compared to other resorts I have visited in the Caribbean. It is worth a visit. Pros: - Resort is ultra-clean. I mean, you could eat off the floor pretty much everywhere. They are definitely keeping it up to North American standards of cleanliness. We even brushed our teeth with the hotel water and no one got sick. - Safety. There were guards patrolling the edge of the resort near the beach and the trinket/souvenir sellers were respecting the boundaries. I was a little worried traveling alone to Mexico with my kids but we were taken care of every step of the way. - Food. The food was very good for an all inclusive resort, we ended up eating at the Seafire restaurant most of the time because the fresh grilled meats and fish were lovely and they had lots of healthy choices without constraining ourselves to a particular time for meals. -Clientele: There were lots of families as well as young couples and retired folks. About half the clientele were US/Canada and the rest were Mexican or South American (they spoke Spanish and I am not familiar enough to figure out the regional accents) very few Europeans. - Kids club: Lourdes the coordinator is fantastic with kids and my son loved spending time there. They have lots of activities for kids of all ages (2-12). - Resort activities were pretty good, although if you didn't prod them they wouldn't necessarily respect their planned schedule. The staff was ultra-friendly. -Olympus Tours represented CC and the rep did a great job of making sure we got to/from the airport on time and reserving our spot for Aquaventura. Cons: - No spa/hot tubs: I don't know if they haven't built them yet but I was really missing a dip in the hot tub in the evening. Currently they have 1 heated pool and 1 unheated. 90% of the guests swam in the heated pool. - Chairs: Not enough chairs for sunning. Especially on the weekends, you have to get up early to snag one. Weekdays are ok. -Beach: The surf is not safe for younger kids to bathe in. Also the traveling souvenir salespeople get annoying after a while so we stayed in the resort. - Lounge/bar area: The way the building is constructed has created a wind tunnel from the front desk area to the pools, passing by the lounge and bar area. As such it is very uncomfortable to spend time there. - Rooftop pool and bar were closed during our visit. Other: - Service: I found it uneven. Some of the staff absolutely deserved a 10/10, they were awesome and others would pass by you 6-7 times and not give you any service. I also noticed that Spanish-speaking people tended to get way better service than non-speakers, both for poolside service and at the restaurant. Tips were included in the vacation but I tipped the good staff extra anyway. - Aquaventura; We did the dolphin encounter program and had a wonderful time at the park. There are also sea lion and dolphin shows as well as a nice set of water slides. FYI they take pictures during the encounter and will try to sell you a package of pictures for 109$ USD, so bring extra money if you want them. They also had lots of other organized trips but everything was really expensive. - Alaska airlines: Horrible understaffed counter service both in the US and in Mexico. We waited in line for over an hour just to check one bag. I should really move AA to the Cons section of my review as they were a total downer on the vacation experience.
We elected for the Deluxe Ocean View room upgrade on CheapCaribbean.com. We arrived hours before check in and made sure it was exactly a Deluxe Ocean View room. At first, the front desk person said no its not. So I pulled out our paperwork to prove the exact name of the room and the additional $300 we paid to have it. Reluctantly, she said yes, it will be a deluxe ocean view. Hours later when we got to go to the room, (the bellman with us), we walked in and bam, right outside our balcony door was a full view of the back of a building. ZERO ocean view. If you walked to the far right end of the patio and stood on toes to look over, there it was, a small ocean glimps. I, along with the bellman who agreed that this was absolutely NOT an ocean view room at all, talked with the front desk again. They said there was nothing else available and after several visits with the supervisor she offered to put us in a Jr. Suite the FOLLOWING night. We got to see it before we moved, and it almost looked like the one CheapCarribean said we were getting, and was a POOL view. That was our only option. We took it as our first room was unacceptable. Needless to say we were very disappointed and did not get what we paid for. See photo of our Deluxe Ocean View Room, at the end of the balcony you see a white building and its rooftop. Also see photo of the room they said we were purchasing for our family trip.
I had an excellent time. I was worried after booking because of mixed reviews about Puerto Vallarta by people I have known that have gone in the past. However, I had a fantastic time and would recommend it to others without question. PROS: The Hilton Puerto Vallarta is very new. Constructured in October 2012 I believe. The staff is incredibly kind, professional, and helpful. Be prepared for your waiters to carry your dishes for you from the buffet, to unfold your napkins and place them in your lap, to bring you drinks poolside, etc. The staff really goes out of their way to make sure you get everything that you want. The resort is beautiful and extremely comfortable. The food was excellent too. The exchange rate is favorable 11.5/12 typically and it goes a long way. Things like cabs (60 pesos to just about anywhere) and buses are incredibly cheap. CONS: First and foremost, when you arrive at Puerto Vallarta at the airport, you'll get your baggage and be ushered through an area right before the exit. Someone helpful looking will ask you what hotel you are headed to and then will take you to someone official looking at a desk. They'll give you a map, a bottle of water, shots of tequila if you wish and show you where things are and you will think that this is helpful. However, you will soon notice that you are about to be roped into an attempt to set up an appointment for a visit at another resort for a free massage if you listen to a time share presentation. These guys are crafty and can really wheel and deal so prepare yourself and disregard them alltogether. You won't realize it's a timeshare until they start asking if you have a Visa card on you and start asking if you want a free massage. If you want an easy out, say you aren't 28 (you have to be 28 years old) and have a Visa Credit Card (tell them you only have a debit card although they will still try to make an appointment with you later in the day but will be a lot less willing) or just flat out tell them you are not interested and know your way around. Trust me, you can get a map at your hotel and these people will only delay you in getting to your pickup location. Proceed past them to the area with people holding up signs for people to be picked up. Regarding the hotel: I ordered room service once and it never came and my minibar didn't get restocked one day. I could have made complaints but I didn't feel it necessary. If I had, it would have been fixed promptly and everything else was top notch. The beach vendors can be incredibly frustrating to some. Usually, "No Gracias" works fine to decline but sometimes you have to say it several times. The vendors are not allowed on the property but they can approach you when you are on beach chairs/cabanas on the beach itself or even while they are on the beach and you are on the property next to the beach. I bought a few things myself and did enjoy it a little but it can be distracting from relaxing if you are bothered by that (but is a problem at a lot of beaches/resorts). Personally, I did not care for the French restaurant but not because it was bad maybe I just don't like French food? TIPS: High Season for Puerto Vallarta is Thanksgiving to Easter. Afterwards, everything dies down. Which isn't a bad thing if you travel there because getting around town is easier and resort workers have more time to focus on helping you. Everything, beach/pool/restaurants, etc. are less crowded. Make your reservations for the specialty restaurants on Sunday evening/Monday mornings to ensure you get to eat there. This is not a problem in the low season but when it's peak, you need to do this to ensure a seat! Be sure to haggle as it makes a big difference in price. You can usually get at least 30% off of most items. If you are looking for a glimpse of everyday life in Mexico, take a cab to El Templo at downtown Pitillal. It lacks the makeup but I enjoyed my walk around. I'd have someone at the resort tell you what to expect first though to best prepare if you are interested as it's not for everyone. Downtown Puerto Vallarta is pretty nice too. The Marina is not as exciting/nor worth the long walk there as it might sound but it's not too shabby either. Also, the bus can be intimidating as it won't stop for you without you hailing it most of the time. There is also no indicators of what streets you are near or when you'd like to get off. If you think you are close, then stand up and walk towards the front. Pay when you get on the bus. Also, bring photocopies of your passport with you when you are out and about. It prevents you from losing your actual passport and you need it for things like exchanging currency at a bank.
This took tops to all of the trips I have taken in the past. The hotel was fabulious and we so enjoyed the balcony, even though it was mostly of the hotel next doors roof, but that was o.k., the palm trees were very nice and kept clean. The food was good, we had a variety each day and if it wasn't on the menu, you could just order what you want and they would fix it and bring it to you whether at the restaurant or sitting by the pool. One night, they had buffet around the pool and that was oh so nice. The people employed by this hotel was so friendly and helped with any information we needed, gave us advise on where to go and how to get there, they were always smiling and spoke each time you met them whether in the hall cleaning or behind the bar or desk, they were great. There was Sara and Anabel who worked around the pool as servers and they took such good care of us, they went above and beyond what they were paid to do (I am sure). What great girls. The pools were always clean and the games and exercise was great. I loved the beach and walked it each day. Great activities on the beach. I just can't explain what a great vacation this was, I can't even think of anything negative. I really didn't want to leave. Hope to go back real soon.
Room was nice and good view after we paid for additional upgrade of $$$ a night or other option was parking lot view. Bed was very comfortable and pillows were nice. Best for an all inclusive in Mexico and I have done 10 plus. The resort is very small compared to others I have visited and nice if that what you are looking for. If you want a chair at the beech or pool get up early. By 9:30 there was nothing left, we were reserving ours at 7:00am with many other people doing the same. Watched people look all day for chairs and head back into lobby. If you are younger and looking for nightly entertainment plan to go off site. Stayed 5 night and had an acoustic couple play 1 night until around 10:00 other night was Karaoke and the bar was empty. Sushi bar open daily was closed 2 of the 5 days we were there. Other 3 restaurants had only 1-2 open nightly. Overall had a great time but went offsite 3 nights to the downtown area. Compared to Cozumel, Cancun, Cabo and other resort destinations in Mexico I felt very safe and was not harassed by locals trying to sell me one thing or another. The boardwalk and romantic district were nice to walk through and priced very well if you want to eat and have drinks. The locals are putting on shows and have entertainment for all ages. A 10 minute cab ride will cost less than10usd that's with a great tip included.
My boyfriend and I stayed at the Hilton PV for a week. We opted to book the shuttle service for ease of transportation. Note to travelers. (When you arrive at the airport, there is a counter with people claiming they work for your resort. They do not. They will waste your time trying to sell you a timeshare. Look for a sign with your name or go outside of the airport to the taxi area.) Upon arrival at 4:30 PM or room was not ready. We sat at the bar and had a drink while we waited and our room was ready within 10 mins. The room was nice but the bathroom was odd. Very open with minimal privacy. We also requested a king sized bed but got 2 doubles. Luckily we're both thin so we didn't care. We had a gorgeous view of the pool and ocean. I read other reviews complaining that they only received one towel. We received two fresh towels every day and if we needed more they brought them to our room within minutes after requesting them. The lobby is very open and breezy. Guests tend to gather there at night to have a few drinks or watch TV. Nothing crazy, very quiet and low key. We liked that this resort was tranquil and not a party resort. The rooftop, adult only, pool was probably my favorite spot, especially in the evening when it starts to cool down. The pool is heated and you have breathtaking views of the mountains surrounding you and amazing sunsets. They also serve sushi there but the sushi is mediocre. The food was great, especially for an all inclusive. We had breakfast and lunch at the buffet most days. We had dinner at the French and Brazilian restaurant. Dress codes are suggested but they will not turn you away. One guy was wearing Jean shorts and a cut off tank top. He looked out of place, but they did not turn him away. The town is a short five minute drive to the town center and romantic zone. We felt very safe walking around, even at night. We went to a few restaurants at night and out to a few locals bars. Very fun. I think I prefer the beaches on the East Coast rather the Pacific. The Pacific ocean tends to be rougher and colder but the beaches were still beautiful and we went in the water. Excursions: One day we did a private city and tequila tour. Our tour guide was wonderful and we got to see a lot of PV and taste local tequila. For our second excursion we took a catamaran to Yelapa, a small fishing town, and went snorkeling. The marine life is definitely better in the Caribbean but we saw a good amount of fish and a stingray. Overall I loved PV and would definitely return to the Hilton. The staff was so attentive and friendly. The resort is very modern and zen. If you are interested in leaving the resort for a romantic dinner I suggest going to Casa Kimberly. We went one night. The drinks and food were amazing. It is the house where Elizabeth Taylor and Richard Burton lived. Simply magical.
Amazing, perfect, top shelf liquor and beer, great food, amazing service, spectacular views. We have been here twice since January 2017, we will keep coming back it's that good here. Thank you Hilton Puerto Vallarta! You guys never disappoint us!! Suites are stunning, 360*ocean/mountain views, everything was perfect.
We booked this trip over 4 months in advance, not only where we less than pleased with the front desk ,the whole place just wasn't as nice as the photos online. We just got married & this was our honeymoon, when we booked, we chose a room with a king bed. When we arrived at the hotel the front desk last told us we would be getting 2 double beds. My husband is 6ft4.. he can't sleep on a double bed! We asked if there where any other options. Her reply was yes! If we paid 120$ extra per night, we could have a king bed. We won't be returning, we will find another resort that is cleaner and has more customer service!
I called Cheap Caribbean to assist me booking a vacation for myself and three friends (all are male/29 years old) who get together only once per year. After speaking with a representative from Cheap Caribbean she suggested we stay at the Hilton Puerto Vallarta due to its high rating. I don't understand how this resort has such a high rating, We were extremely disappointed and the vacation was a complete waste of money, and resulted in a horrible time. If it wasn't for the excellent staff at this resort I'd give it a 0/10 rating. The staff goes out of their way to make sure you're comfortable however the quality of the food and the fact that the resort literally shuts down at 10pm resulted in a horrible experience. Pros: -Excellent staff - A+++ -Breakfast - Stick with eggs/grill/chilaquiles bar -Lulu, hotel staff member who suggested a nightclub that compared to Las Vegas. Had a great time here. Cons: -Entire resort shuts down at 10pm (Restaurants/bars/pool lights) -Food quality - poor quality/over cooked/cold/burnt beans/limited variety -Restaurant food was poor quality, even premium dishes -Buffet - only Mexican food/same items everyday -Herbs (mint/cilantro) were black in both the bar and restaurant -Watered down alcohol -Got sick from seafood -Restaurants only available for dinner - denied entry at 9pm w/o reservation - had to go into the city for food -Only two pools (kids) and one adult small pool upstairs -Keys kept getting deactivated (keys weren't even wet) -No late night entertainment on hotel grounds -Extremely poor internet connection, -Have to pay for internet access in the room In conclusion, if you like to stay up late or care about food quality I would never suggest you stay here. These two things really ruined out yearly vacation together.
The hilton is a fantastic resort that is even better than the pictures portray. Everything is brand new and it feels like any 5 star hilton, only it's located on the beach. Overall both my girlfriend and I had a great time, very relaxing, very romantic and I would certainly recommend. (I believe the hotel is approximately 6 months old, so points below are more directed at the hotel management and to give them the benefit of the doubt to resolve in the near future.) The first hitch was the fact that the cocktails and spirits were very watered down. This got very irritating after a while. No one likes to be taken for a fool and we know what our drinks should taste like. Their is massive variety of food on offer however the quality would be a 3/5 at best. They even have a wood stone oven for pizza's on certain nights but the pizza's are awful compared to how they should be. They should get a proper chef to work there. Finally - there is no control over the sun loungers in the morning. Guests come down around 7am, leave a few towels on the best beds and then don't return sometimes until midday. Very irritating and although the hotel says that beds left unattended for more than an hour will have their towels removed - this is not enforced. So you have to take matters in to your own hand, which is stressful when on holidays. Finally - your taxi from the airport should be no more than 100 peso or $10 USD - anymore and you are being conned. We paid 200 peso to the hotel - but only 100 back to the airport after consulting the hotel concierge Pros: Beautiful location - jaw dropping views Fantastic facilities Extremely helpful and friendly staff Luxurious quality of decor, both in rooms and throughout hotel Roof top bar(O'West) with heated infinity pool is a particular delight for sunset. Con's: Weak alcoholic beverages Average tasting food No control over the sun loungers