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Hideaway at Royalton Riviera Cancun

Mexico | Mexico - Riviera Maya Our Rating rating Details
InfoCustomer ReviewsQuestions & Answers
Customer Rating 5 Reviews
Value
 
4.4
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.4
4.4 out of 5
5 out of 5 (100%) customers would recommend this product to a friend.

All Hideaway at Royalton Riviera Cancun Customer Reviews

1-5 of 5 reviews. Sort by
December 30, 2016
Not "Adults Only"

Despite being categorized as "Adults Only" and listed as a distinct resort, Hideaway is basically just an extension of the larger Royalton resort, which allows families. It has it's own restaurant, private pool, swim-up bar and section of beach, but everything else is in the larger resort. So beware. If you're looking for a true "adults only" resort, this isn't it.


16 of 17 found this helpful
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Overall Rating: 4
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Cambridge, MA
Age: 25-34
Travel: 1-2 trips/year

January 29, 2017
great place

The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real old real quick. Overall would go back.


3 of 4 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: St. Louis MO
Age: 45-54
Travel: 1-2 trips/year

March 7, 2017
Nice place to stay - not for beach lovers

We just returned from a very nice stay at the Hideway at Royalton. The hotel is very clean and the service was exceptional. The employees are always smiling, saying "hola" and working their tails off. Our biggest let down was the beach. I knew from the reviews, that I read before going,that there was a lot of seaweed. We were just surprised how much seaweed there was on the beach and in the water. This was not the crystal blue calm water that I am used to seeing. If you are not a beach lover, it is an awesome resort. We did spend a lot of time laying out on the beach, just because there were always chairs available, it was quieter than the pool area, and the service was great. We did not eat at all of the restaurants, but the ones we did get to were great. Just be prepared for a wait to get into some of them, as they do not take reservations. Having stayed at resorts that you do need to make reservations, I thought this would be a nice change. I actually prefer having to make a reservation. I think if you went when the resort was not so busy, it would not be a big deal. If you can, upgrade to the Diamond Club, then you can make reservations in advance. Our flight did not leave until 7:30PM, the hotel was full so we could not get a late check out, but they did have a hospitality room that we could use and that worked out fine. Overall, the hotel was very nice and I would go back.


2 of 3 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Spirit Lake, IA
Age: 45-54
Travel: 1-2 trips/year

May 8, 2017
It's worth your time and dime

The hideaway provides you with enough adult privacy without feeling excluded from the entire resort. However, the Zen restaurant is overrated and so it there steak restaurant. Unless, you plan on standing in long lines go to your other dining options. The Intialian Restaurant is excellent. Please plan to bring extra cash for taxis if you want to be dropped off at the hotel zone or any tourist spot. The average cost is $72-100 for a round trip service to your destination. Just say No at your arrival to CANCUN because you will be solicited by their competitors, i.e. Moon Place for a hotel tour or time share. Don't let them fool you into thinking it's your prepaid travel service. All in all the hotel is new, clean and service is good. You will enjoy your time at the Hideaway. Have fun!!!


0 of 0 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Maryland
Age: 45-54
Travel: 1-2 trips/year

May 22, 2017
This place is a gem.

My husband and I decided to go to an all inclusive for 3 nights and we picked the perfect place to do it! 1. The place is sparkling clean! They are CONSTANTLY cleaning what already seems to be a clean place. 2. The staff was so unbelievably friendly! They were so kind and attended to our every need in a timely manner. 3. The room we got was stunning facing the pool with a jacuzzi in the bathroom. Everything worked well including the espresso machine which was a huge bonus. 4. The gym and spa amenities are unreal! They paid such incredible attention to detail and really spoiled us. A huge thank you to Carolina and David in the office for constantly taking care of us. Edgar who attended to our needs and even came on his day off to help us. Sergio by the pool gave us outstanding service by the pool. Christian at Zen who did a great job at the hibachi!


0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Miami Beach, FL
Age: 25-34
Travel: 1-2 trips/year