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Hideaway at Royalton Riviera Cancun

Mexico | Mexico - Riviera Maya Our Rating rating Details
InfoCustomer ReviewsQuestions & Answers
Customer Rating 3 Reviews
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.3
4.3 out of 5
3 out of 3 (100%) customers would recommend this product to a friend.

All Hideaway at Royalton Riviera Cancun Customer Reviews

1-3 of 3 reviews. Sort by
December 30, 2016
Not "Adults Only"

Despite being categorized as "Adults Only" and listed as a distinct resort, Hideaway is basically just an extension of the larger Royalton resort, which allows families. It has it's own restaurant, private pool, swim-up bar and section of beach, but everything else is in the larger resort. So beware. If you're looking for a true "adults only" resort, this isn't it.


14 of 14 found this helpful
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Overall Rating: 4
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Cambridge, MA
Age: 25-34
Travel: 1-2 trips/year

January 29, 2017
great place

The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real old real quick. Overall would go back.


2 of 3 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: St. Louis MO
Age: 45-54
Travel: 1-2 trips/year

March 7, 2017
Nice place to stay - not for beach lovers

We just returned from a very nice stay at the Hideway at Royalton. The hotel is very clean and the service was exceptional. The employees are always smiling, saying "hola" and working their tails off. Our biggest let down was the beach. I knew from the reviews, that I read before going,that there was a lot of seaweed. We were just surprised how much seaweed there was on the beach and in the water. This was not the crystal blue calm water that I am used to seeing. If you are not a beach lover, it is an awesome resort. We did spend a lot of time laying out on the beach, just because there were always chairs available, it was quieter than the pool area, and the service was great. We did not eat at all of the restaurants, but the ones we did get to were great. Just be prepared for a wait to get into some of them, as they do not take reservations. Having stayed at resorts that you do need to make reservations, I thought this would be a nice change. I actually prefer having to make a reservation. I think if you went when the resort was not so busy, it would not be a big deal. If you can, upgrade to the Diamond Club, then you can make reservations in advance. Our flight did not leave until 7:30PM, the hotel was full so we could not get a late check out, but they did have a hospitality room that we could use and that worked out fine. Overall, the hotel was very nice and I would go back.


1 of 1 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Spirit Lake, IA
Age: 45-54
Travel: 1-2 trips/year