Hard Rock Hotel and Casino Punta Cana Reviews

beautiful views everywhere you look, great service with a very hellpful staff. friendly atmosphere. lots of tours and things to do nearby.

The line of residents in line to complain about their room was very long. The Hotel is not ready for people, wait atleast six months before trying. I arrived Sunday @ 5:15 PM to be told my room was not ready, an hour and 15 minutes later I was finally shown to my room. My wife went into the shower and when she came out the entire bathroom was flooded with brown meerky water. They sent a repair man who said the water was coming from inside the wall and he could not fix it. So after two complaints I was "upgraded" to a concierge room. The room was exactly the same as mine only it was on the first floor and had no view. I was then given a slip to sign for an additional bill to my room of $419 to my weeks stay. I said no and was returned to the front desk to be told that was my only option until the next day. So we waited until the next day and were shown another room Which I accepted, I was again presented with an upgrade charge I refused to sign. So I was told I would be moved for free The women told me the bellman would be in my room within 15 minutes to help us move. Well almost two hours later and after four phone calls I finally got a bell men but missed a whole afternoon I should have been on the beach. The rooms all have liquor dispensers in the room The issue is it is of such poor quality it was not for human consumption so for the first time in my life at an all inclusive resort I went to the gift and paid $80.00 for a basic bottle of rum and vodka so my wife and I could have a drink in the room. Finally it should be noted that of the five elevators I tried to use only one worked and it was not in my building, where we were on the forth floor. As to the lobster dinner on the beach it was never served on the Beach every day I was there I was tokd by someone that it was erved inside the Isla restaurant as the beach was too windy When my turn came on Saturday I was told the same Finally the employees were wonderfull they could not do enough for you and if they did not understand your request (english to spanish ) They would find a fellow employees who spoke better english to make sure you got what you wanted. The food was wonderfull in all but the Brasillan steak house (Several people complained about ther food) In the end they are not ready for guest at this time and I would say they ARE SIX MONTHS TO A YEAR OFF

We had a wonderful time. It was beautiful. Although the property is huge, we never felt crowded, or herded like cattle. The pools and beaches were wonderful! The room was great and the bed was super comfy! The spa was fabulous too Our only complaint was the lunch choices left something to be desired. They offered grilled fare by the pools, but none of it was very good. But the chips & salsa were great. Overall, it was a wonderful experience & we look forward to returning.

Worth every penny, everything is free and its all amazing. You realy dont walk around with any money the whole time you are there, People are the nicest people you will ever meet. Great place

The rooms and beach were awesome but the overall service was terrible. It was very slow and the food was bad. My passport was taken from my luggage in my room. Bad experience.

Great Resort ..Bad service at times.. Poor food choices ... But a fantastic facility

We just came back from a stay 4/10/11 - 4/15/11 and everything was wonderful. We stayed in a concierge level room and when we arrived and they opened the door I was amazed. The room had a living room, dining room, one and a half baths, a sitting area in the bedroom by the jacuzzi and a hugh outdoor terrace. The room was clean and the maid service was excellent. The only complaint I have is that we didn't have an ocean view but we had a wonderful pool view of the quiet pool Since the place is so large the concierge level rooms are closer to the lobby area where the restaurants, spa, and casino are located. The service was great. When I called from the room for something they always checked to make sure it was received. The morning I ordered room service for breakfast they said it would be 45 min to one hour and they called at 45 min and said he was on his way. The bartenders at the lobby bar were fun and very attentive. Same for the cocktail waitresses at the casino. They never let you sit for long without asking if you needed a drink. The spa was amazing. I had a hot stone massage and a facial which were wonderful. If you do go make sure you get there 30-40 minutes early to enjoy the sauna, ice room, and all the relaxing pool baths. My advice however is that if they ask you to do a tour and offer you spa credit unless you like high pressure sales or want to buy vacation time there don't do the tour. We had a wonderful trip and Cheap Caribbean did a wonderful job.

I just got back from this resort. I traveled from 04-30 till 05-05-11 and let me just let everyone know that this place is amazing!!! U must do all inclusive!! We paid for nothing the whole time!!!! The staff was majority fluent in english.. there were a few that had a barrier but that is only to be expected.. with a little patience they will get you what you need. They are the nicest people, they do anything to make your stay amazing.. Me and my party was in awwww and I just want to tell you if your looking for a beautiful resort with a night life and great customer service this is the place for you!!! I loved my stay and I am ready to go back already!!!

We traveled to Punta Cana and stayed at the Hard Rock Hotel and Casino for 7 nights from May 11-18. I have to say this was hands down the best vacation I have ever been on. The resort was gorgeous, the beach was the most beautiful I have ever seen, friendly staff, great food and a incredible value for all of it. The resort credits allowed us to enjoy the spa (WOW!!!!), excursions ( I recommend the afternoon snorkeling trip), romantic dinner, two photo shoots, and money for the casino. I went with my boyfriend and neither of us had a single complaint. It was a perfect combination of relaxation and fun. Even when it rained for a couple hours one day we were perfectly happy to go back to our incredible hotel room, enjoy the jacuzzi, watch TV and order room service. I would go back tomorrow if I could.

Great Beaches and Pools. Pool drinks could be improved on but the selection of pools and servers available was very good. We found the restaurant quality to be outstanding and the Casino was fun. The property was huge and if you like to walk, you can get your fill. Bars and casinos have premiuim brands while pools seemed limited. to house brands Staff were very nice and spoke good enough english to be helpful. The resort credit is somewhat limited on how you can spend it. For example only $100 for your stay on either slots or match play BJ;. $300 in the spa etc. You can use the entire amount on Golf or tours. The golf course was nice but was expensive. The spa at the Hard Riock is second to none. We really enjoyed teh couples message and treatments. As you walk between resort destinations, there is always good music coming from a ground level speaker system. We enjoyed the music selections and wasnt too loud Our favorite restaurants were the Toro Steakhouse, the Impanema Brazillian Steakhouse and the Mexican restaurant.. All food was high calibur. Overall this is a great resort and we would not hesitate to recomend this place. The ride from the Punta Cana Airport took about an hour which wasnt a bad rdie. The zip line adventure which is not a resort offered tour is great.