Grand Riviera Princess All Suites Resort and Spa Reviews

This was our first time in the Riviera Maya. The pictures of the hotel were true to fact. The hotel was impeccable and the staff extremely accomodating. The nightly shows were entertaining, but the star was the lead vocal for the hotel duo. Two complaints: (1) the hotel only offers two shuttles to downtown and they fill up rather fast. You have to make reservations at least two days in advance - which the hotel does not advertise. (2) When we made the reservation we made it for two queens beds, but once we got there we were told that there was a "clause" and that they could not accommodate our request. Our son had to sleep on the sofa the entire stay.

I could not say enough. This place was wonderful. Very clean and the staff was great. Great restaurants and entertainment nightly. We always venture out but if you are looking to stay put you will not be bored. Would go back tomorrow if I could.

In celebration of our 25th wedding anniversary we booked a trip through Cheap Carribbean's website. Despite bad weather warnings our week in paradise was not interupted and was one of the most delightful vacations we have taken as a couple. The grounds are outstandingly beautiful with unique Mayan statues throughout. There are a variety of dining options and as always in Mexico the coffee and cappacino's are the best I have had. We looked forward to the entertainment each night and celebrated afterwards with dancing and drinks. The pools and beaches are both kept very clean and the service was noteworthy. The staff was pleasant with a smile and an Hola! to greet us..This is not the first nor the last vacation we have booked through Cheap Caribbean and we were very pleased that as iin our past travels the process couldn't have been any smoother.

We stayed at the Grand Riviera Princess Resort in April of 2010. All of our connections and reservations through Cheap Carribean went very smoothly and just as planned. We stayed in the Platinum Suites and were very satisfied with the accomodations and dining options. The private Platinum pool with top shelf liquor, bottle beer and waiter service was great. Also were were allowed to be more flexible in scheduling our dining options with the concierge service. The beach was walkable but the water was churned up and cloudy from heavy rains before we arrived. Maid and room service were great in our Platinum Suite. I would definitely recommend the Palinum Suites at the Grand Riviera Princess Resort.

This was our first all-inclusive trip. We really enjoyed it. The resort was absolutely beautiful. The staff for the most part was very friendly and did their best to accomodate. At times they seemed a little understaffed. The room was larger than expected and very comfortable. We weren't crazy about the food, but in all fairness, we're not used to Caribbean style Mexican food. It was well prepared, just not our forte. The pools were plentiful and beautiful. The only complaint we had was that all pools closed at 6pm. That seemed awfully early to us, considering it was the main activity available at the resort. And when you have kids or teenagers with you it leads to a lot of whining! There were a few things to do on the resort grounds, but by day 7 you've pretty much done all there is to do. If you enjoy bars, clubs, and the nightlife, it's great. All in all it was a great trip. We made memories that will last a lifetime!

This resort was spotless, had extremely comfortable rooms (junior suite), great pools and gorgeous beach. Good to excellent food. Mixed drinks somewhat disappointing. Beer great. Going back!

This vacation was grand in all sorts. Upon arrival, we were greeted immediately with champagne and no wait VIP check in. I HIGHLY recommend the highest room (Platinum) as it is worth the extra $. The room alone was worth the upgrade, not to mention we had unrestricted access to the entire resort, including a reservation at the beach restaurant (only available with highest upgrade). Other guests had to pay extra $ to dine there. The service (room, bars, restaurants, and housekeeping) was supreme. Drinks were excellent and tasteful and pools were tremendous. Plenty of daily activities on the resort and still an hour or less from other great attractions. Food was very ethnic, but plenty of options (including fantastic room service)and two extensive buffets . One and only complaint would be the actual beach of this resort is very rocky (not a pleasant swim), but pools well make up for it. Kid playgrounds were available but did not notice many children around. Absolutely loved this resort and highly recommended ! (pic is the view from balcony over private pool area for Platinum guests only)

Let me start by saying that we are pretty easy going people that just like to travel, so for us to give a bad review, it has to be pretty bad. Due to the explosion that occured, we were hesitant to keep our reservation with the Grand Riviera, but after being told we would have to pay to change the reservation, we decided to give it a try. After making several calls, including the day before departure, we were assured that the resort was open and fully functional. We arrived the next day only to be dropped off by the transport company at the Riviera side, to find out that it was NOT open at all. We then had to drag all of our luggage and my husbands scuba gear to the Princess side, which with luggage in tow, was a pretty long ways! We were then booked into the Sunset side without any forwarning! At that point we were disappointed but figured we would make the best of it. After checking in to our room, we waked down to the beach. On our way down, you pass the area that the explosion occured at, only to see sheets of plywood blocking off the area and Fedral Police with AK47 automatic weapons guarding the area. Doesn't make one feel too safe. Due to half of the resort being closed, only half of the dining places were open and the lines for them were very long. Once you finally got up to the buffets, the bowls were empty and you had to wait for them to be refilled and the fresh cooking station had a line halfway to the front door, so needless to say other than the al a cart dining in the evening, we pretty much resorted to eating hot dogs and hamburgers from the sports bar for most of the trip. I will say that the al a cart dining in the evening was pretty good for the most part. I did get frustrated when they could not find my husbands birthday cake and we had to ruin the surprise because we had to keep talking with the manager and room service to figure out where they had taken it. But I guess the proverbial "straw that broke the camels back" was our next to last day at the resort, they re-open the Riviera side and ask us to start using the Riveria sides amenities and dining, only to find that half of it was still closed so once again, we ended up at the sports bar for a hot dog. Our friends that had also book a laguna villa suite there were with us and his wife ordered a sprite to drink. When the sprite was brought out to her, it was in a plastic cup, which is common there. When she went to take a drink of it, she stopped and told me to smell her glass, that it smelled funny. I took the glass from her and smelled it, only to detect the smell of Khalua. Taking a closer look at her glass, you could see trapped in the rim of the plastic cup on the under side was some brown liquid, which was obviuosly Khalua. As if the experience had not been bad enough already, I could not believe that they wash and re-use their plastic cups. We spent a lot of money between the 4 of us, booking the 2 nicest rooms at the resort, the least of our expectations was to have a clean plastic cup that was not being re-used. I took the glass to the front lobby to the front desk and began to express my disgust with the whole situation and told them that I was shocked and that a resort in their position should be doing everything in their power to clean up their imagine in light of the explosion, and would not do things to make it even worse. The second that I mentioned the explosion, I was escorted to a private office to talk with someone so that the people in the lobby were sheltered from my complaint. We were assured that our concerns would be brought to the attention of the manager and that she would personally contact both of our parties prior to us leaving the next day. Well needless to say the next day came and we departed and no one ever contacted us about anything. I will say before closing my review, the staff in housekeeping, at the lounges and especially at the private laguna villa pool, were awesome!!! If you decide to go despite my review, make sure you stop by the lauguna villa pool and see Colli. He is amazing!!!! I would not recommend this resort to ANYONE!!! If they will compromise their integrity to save a few pennies and wash & re-use plastic cups, they will compromise anywhere they can to save a buck. Take your money and invest it at another resort, you will definitely be a lot happier that you did.

Our vacation was for 5 nights Jan 10-15 2011. To be honest at first i was very skeptical because it was my first time booking with CheapCaribbean.com but i have to say that i'm glad i did. My visit to Grand Riviera Princess Resort was the absolute right choice. I loved everything about the hotel. I had booked the Platinum package and I was glad i did. We had a jacuzzi in our bathroom, and although we didn't get the jacuzzi on the terrace due to the explosion that happened before we got there. But that was our only downfall. The food was excellent!!! The buffet at Negresso only served breakfast and lunch and it was worth my 15 minute walk. The buffet on both the riviera and sunset side was good, but i rather walk to Negresso for better food. We ate at the LaHacienda,Miso, and the Grill (sorry I forgot the name), and as a platinum guest we also had our own special dinner. The pool by the Negresso restaurant was amazing, the swim up bar was just outside the restaurant. The beach was soo beautiful!! The sand was white and the ocean was blue. Although the sand where the water comes up can be a bit rocky but once you're in the water it was all worth it. Having a platinum package, we got our own private pool and beach on the Sunset side (it's nicer than the Riviera Side) and it was amazing. When you book Platinum or Villa, your bracelet allows you to go anywhere on both the Riviera and Sunset side. You have no limits. The Platinum lounge and bar on both sides was amazing. The staff was sooo friendly and they are always there to help you. Everywhere we go we were greeted with Hola which was soo nice. Overall this is a wonderful experience and we enjoyed our vacation very much and can't wait to go back.

Our friends, our daughter and I took a chance and booked this all-inclusive trip on the internet. We were very impressed with the service provided by cheapcaribbean.com. The transportation, transfers and accommodations all worked smoothly. The resort was top-notch, only a couple of years old, upscale and beautiful, with marble everywhere, well-landscaped, also featuring friendly, attentive service and easy access to their nice beach. Some of the sit-down restaurants were less satisfying, but the buffets were there to fall back on and were very lavish. Sound-proofing between some rooms could have been better, but the staff cheerfully switched my daughter's room, which took care of the problem she had with some noisy neighbors. This resort avoids the Spring break/party atmosphere of Cancun, catering to a range of guests in terms of age and even nationality. We'd go back for sure!