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Grand Lucayan Reef Village Resort Reviews

Caribbean | Bahamas - Grand Bahama Island Our Rating rating Details
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Customer Rating 88 Reviews
Value
 
4.0
Service
 
3.8
Beaches & Pools
 
4.3
Dining Options
 
3.2
Room Comfort
 
3.8
3.9 out of 5
"Great place for a relaxing vacation. Good service in spite of the automaatic addition of 15% tip." – carein
85 out of 105 (81%) customers would recommend this product to a friend.
view from infinedy pool our view from breakfast each morning view from Prop Club (fav restaurant) Our Lacaya Hotel view from our room Our Lacaya Infinity Pool Rock Beach Sunset view view from our room Rock Beach one of the most beautiful beaches out there! The beach at Our Lucaya Reef Village view from our lounge chair at Our Lucaya Resort map of the resort Jumping for Joy on Gold Rock Beach

All Grand Lucayan Reef Village Resort Customer Reviews

31-40 of 88 reviews. Sort by
August 2, 2011
Our Lucaya Reef Village/Radisson

We originally booked the Lucayan Reef Village for my niece’s destination wedding. A few weeks before the wedding the "Reef" closed and we were told that the Radisson (its Sister Company) would honor our "ALL INCLUSIVE" I myself was NEVER notified, the bride called me. Let me start by saying our transfer from the airport to the resort was Best Island Tours, who were recommended by Cheap Caribbean and they were Wonderful. Well when we (my sister (P) and I (A)) arrived at the resort, it took us a good 45 min to check in. The woman didn't understand that P & A were checking in today and my daughter (N) would be arriving the next day. I showed her the Cheap Caribbean confirmation with all the names but she just didn't understand. The bellhop was wonderful he took our bags and went directly to our room. The room was very clean. It advertised that was a refrigerator in each room. That night after dinner we looked for it and there wasn’t one. We called and it took over 24 hours to get one. My sister had medication that had to be kept cold and it was a good thing that we travel with a portable cooker. We kept on putting ice in it until we received the refergerator. We met up with family and found out that there were ONLY 2 restaurants onsite. One was open Breakfast, Lunch and Dinner and the other just for dinner. They did have a "fast food" attached to China Beach, but to actually sit and eat a healthy lunch? Only one. We went to dinner the first night at "China Beach Restaurant" there were 2 tables of about 10 at each, we had 2 different waiters. We all ordered apps, the other table got their apps and we still were waiting, they were almost done with theirs and ours came out. By the time our apps were out they were getting their entrees. When I ordered my meal I specifically asked about the mixed veges. I am allergic to peppers and need to know exactly what veges are in or around my food. Our waitress Dell said she'd check and came back and told me "No Peppers" so I ordered the fish. The other table was just about done with their entrees and we were just getting ours. Dell brought my food and without looking I took a piece of the fish and then realized that there were peppers on my plate. I called her over to remove it and reordered it without peppers. The entrees continued to come out and finally the last one was my cousin. Dell said "I have bad news for you" "What is that?" my cousin replied "We ran out of Lobster". Now I do understand that things happen but it took so long to get all our food and NOW you realized that there were no lobsters. Being frustrated my cousin told her to forget about it. We were all just having fun talking to each other about old times etc. I realized that I didn't get my food. I questioned her and she told me that she had it wrapped up to go. Why bother? It's not like I can warm it up in my room. When we got the bills, it was just split since we were All Inclusive. When another cousin went to sign the bill there was an order of Lobster on the bill that we did not get. Granted we didn't pay for it but 15% gratuity is automatically included in EVERY bill. He made them remove it and then signed. There was NOTHING to do after 10:00-11:00pm except go to the casino. NO clubs, bars (that were all inclusive), Nothing. I know that there is not much to do about this but they could have tried to put cold water in the pools. The 2 pools were like bath water. It was not refreshing at all. The bar pool "Hammerheads" was the infinity pool. It was nice but somewhat slimy at the bottom. There was ONE bartender poolside and it took over 30 min to get our drinks and they were not friendly at all. Granted if you wanted to get out of the pool and go topside you could get your drink faster. Once again we had to sign for everything and 15% gratuity was included, whether they deserved it or not. There was a Cafe that was supposed to close at 10:00pm, I was there 5 nights and 3 of the 5 that I noticed they closed by 9:45and one night by 9:30. The day of the wedding we had a special surprise for my niece and were assured/promised that we would have the ceremony site at 3:00 to decorate. 5 of us walked all the way to the site to find people playing Volley Ball, having a picnic and doing laps in the pool. There were NO chairs set up, there was nothing. We finally got in contact with the "wedding planner" he told us there was a "Miscommunication" A ship came in and The Radisson allowed them to use their facilities for the day and they would be gone by 4:00. Obviously this was too late for us to decorate and get showered and ready by 5:00. We told the wedding planner what had to be done and had to leave to walk all the way back and get ready. The afternoon of the wedding, we realized that my Niece (bride), future Nephew (groom) and we older/handicapped guests had to walk to the ceremony/reception area. My sister called the front desk and got her point across and they provided transportation for some of us. The rest of the guests had to walk a good 1/4 mile in their dresses and suits. Needless to say it was about 95 degrees. I myself arrived with the groom. When we arrived there were people still doing laps in the pool and there were only 25 chairs set up. We were about 50 guests. After making a stink about it they brought more chairs and told the people to get out of the pool (temporarily). The wedding service was great. When we got our food at the reception (that we chose about a month ago) my steak had some white lumpy sauce on the top. I tasted it and didn't like it. I noticed that the kids were getting Chicken Fingers for dinner. I asked the waitress if it was possible to get Chicken Fingers and was told "No" I thought she was kidding and said "excuse me?" and was told "it would take too long" I replied with "You're kidding me right?" her reply was "No" and walked away. Now how hard would it have been to stick your hand in a freezer, grab a few chicken fingers and throw them in the deep fryer? Maybe it's a NY thing to accommodate your customer, I don't know. Many of us were questioned on how many people are in your room. One night at about 11:00pm my other niece needed apple juice for her 2 year old. If the restaurants wouldn't have closed at 10:00-11:00 it wouldn't have cost her $17.00 for room service for apple juice. All Inclusive? I guess until 11:00. The outside bathroom/dressing room was totally UNKEPT. It was dirty, all stalls didn't close. I put my items in one of the lockers; shut it and then when I went to get my items it was stuck. I needed the assistance of 4 other people to open it. The blow dryers didn't work in that area either. My sister’s husband called to talk to her and he was told that she was not a guest at that resort. Needless to say this caused a major discrepancy. Good thing I had my phone on me and he called my phone to see where she was. If my phone was not on, this would have been a disaster between them. And if the front desk knew what they were talking about it would not have cost me for the phone call. Some of our guests were told by the Radisson employees that recently there was a 50% layoff in their wait staff. Well that was obvious and went without saying. When we checked in we were told that all un-motorized sports were included in the All Inclusive. They had a blow up tube trampoline at the beach in the water and tried to get $10.00 from the kids to go on it and when my cousin went to question it they told her $20.00 each kid. As far as we were concerned that was Un-motorized. She put up a fuss and the kids went on for free. The Fitness Center, I contemplated going to the fitness center just to keep to my routine. I was told that the fitness center was moved to a hotel room and was basically only a tread mill and a bike. One final thing… they advertise “kids club”, Where? We never found it. The morning of our checkout I found a "Bill" under my door. When we went to check out I was expected to pay $1081.00 for drinks and food. I strongly argued with the desk person for quite a while. She was insisting that "Hammerheads" was NOT included in the All Inclusive. Hammerheads was the ONLY bar on site that was included. Well after arguing with her she removed the balance and told me it was done. I requested a bill with $0.00 balance she rolled her eyes and gave a sigh. At that point I had all to do but to make a scene, but I didn't. During check out one of nieces was questioned about how many glasses of wine she drank the evening before at dinner. As far as I know there were MANY of our guests that received bills, which were ALL INCLUSIVE. There are probably more things but I'm trying to forget the bad and focus on the good times we had with friends and family. Well basically in a nutshell... The wait service was Horrible, Slow, Not Friendly and sometimes Snippy. Except for Jarmaine in China Beach. False Advertisement. Plenty of restaurants? Kids Club? Refrigerators in each room? NOT Dirty, Unkept outside bathrooms/dressing rooms NO nightlife unless you wanted to pay for it across the street. Not young kid friendly. (One day there was a blow up Jumpy thing poolside) Would I recommend it to anyone? ABSOLUTELY NOT I would also like to explain that Cheap Caribbean should NOT be held responsible for booking this place. My niece chose it on the internet and we just booked it through Cheap Caribbean. They did not recommend it.


4 of 10 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
5.0
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From: Long Island,NY
Age: 55-64
Travel: 3-6 trips/year

March 22, 2017
Beautiful Beach!

We had a short stay at Lighthouse Pointe but had a very nice time. The beach was beautiful and the water very inviting. It was chilly due to a cold front so we just wet our feet. The pool was cold too and no one was swimming. The infinity pool was perfectly placed and I would like to return in warmer weather to experience both. The food was ok but if we stayed longer we would have gotten bored with it. We ate at the Churchhill's restaurant for an upcharge and it was well worth it. Classy, elegant, and delicious! The rooms were very clean and the beds comfortable. We both slept well the 3 nights that we were there. I would recommend this resort and will return.

Beautiful Beach! Beautiful Beach!
2 of 4 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Florida
Age: 55-64
Travel: 3-6 trips/year

May 13, 2017
Wonderful time!

My husband and I really enjoyed our stay at Grand Lucayan, light house point. The beaches had such soft powdery sand and the water was such a clear turquoise blue that we could see small fish swimming right near us in the water. The staff were exceptional - friendly and helpful in every area of the resort. While we were there only two restaurants and a coffee shop were open. But since the island suffered big damage from hurricane Matthew, I have no complaints since the food was great and the coffee too! Just for fun we went to the straw market and shops, a trip on the glass bottom boat, visited the Rand Nature Center (very nice), took a guided tour of gold rock beach (awesome) and the caves nearby, and we drank wonderful island drinks too. Great time -we do recommend it!


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Vermont
Age: 55-64
Travel: 1-2 trips/year

August 7, 2010
Great Resort for the Price

Everything about the resort was great, except for the food. We got the all-inclusive plan, which was great but there were very limited options on where you could eat. The Prop Club where you had to eat dinner was terrible! The only good thing on the menu was a cheeseburger. They were an option for lunch too but we ate at the pool bar instead which had really good drinks and food. If you want to get away on a cheap trip and just relax, this is a great resort. If you're going all inclusive, I say upgrade to the Radisson next door, which is what I will be doing when I return.

Great Resort for the Price
1 of 2 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: New York,NY
Age: 19-24
Travel: 1-2 trips/year

March 8, 2017
vacation

several restaurants and one pool and the gift shop were closed due to a hurricane from a year ago. staff is friendly and courteous. the room smelled of mold and mildew. Not an upscale resort,. I wouldn't recommend this place sorry.


1 of 2 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: new york ny usa
Age: 55-64
Travel: 1-2 trips/year

July 5, 2017

No Air Conditioning, rooms were 88 and humid. Staff was no help Dining service was hard to get Grand Lucayan Hotel and the Casino next store where closed and abandoned.


1 of 2 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: Methuen Ma.
Age: 55-64

July 30, 2010
Lucaya Reef Village

Lucaya Reef Village was okay for a fast weekend getaway. I would not go there for any longer than 3 days as there is really not much to do in Freeport. We went to the casino, shopped and took a tour to the gardens. I was disappointed with the restaurant choices - only had 2 restaurants opened - one was closed.


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Overall Rating: 4
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Viriniia
Age: 55-64
Travel: 1-2 trips/year

July 30, 2010
Our Lucaya Reef Village

Lovely spot to relax, enjoy the beach and pools and the attentive staff was wonderful. Room was very nice.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Ny
Age: 55-64
Travel: 3-6 trips/year

July 31, 2010
Our lucaya reef village

Overall the facility which encompasses 3 hotels is beautiful. The pools are magnificent. They are all on the ocean. Just beautiful . When you book and go to the website, dont be deceived. The site shows primarily the big white hotel(Radisson). You may not necessarily stay there. We stayed at the hotel to the left. We were a little disappointed in that. On the all inclusive plan, the meals are limited. The menus do not vary. Breakfasts are limited with very few extras. Even cream cheese has to be requested. No pancakes. Your choice of restaurants on site are ok. Expensive. Limited menus as well, but the food is good. Across the street from the village is a shopping center with shops and some good restaurants, if you want to go outside of the plan. Over all a good vacation, but disappointed in the mishap with our hotel.


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Overall Rating: 4
Value
 
5.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: East Meadow, New York
Age: 55-64
Travel: 1-2 trips/year

July 31, 2010
Fair Value for Price

The best part of the hotel was the pool and beach area. The rooms are old and could use a good updating.


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: Utah
Age: 45-54
Travel: 1-2 trips/year