All Generations Riviera Maya by Karisma Customer Reviews
The room was great, majority of staff don't speak English?? Habb Mediterranean restaurant the food is a joke, jade was pretty bad too! Room service takes forever and food by the pool was ok! They will try to sell you a timeshare so beware and stay clear its all a rip off so they can finance new hotel next door! If you are on a diet go there but if you need to eat like the most of us stay clear as food was REALLY BAD!
26 of 29 found this helpful
Travel: 1-2 trips/year
We loved our time at Generations. The rooms are top notch comfort and design. It's well thought out for quiet sleeping. The dining options are some of the best we have experienced in all-inclusive resorts. Great food and service. Top shelf alcohol brands available. Avoid the poolside grill though - the food is simply okay there, but not to the level of the other restaurants. The design of the pool and rooms does tend to lend to an echo-effect from activities around the pool. The hotel doesn't have a gathering place - no real hotel lobby or comfortable seating areas other than the pool. So entertainment at night is by the pool and can be quite loud until they end - but it ends at a reasonable hour so as to not interrupt any but the earliest bedtimes. The bars are sparsely attended and don't offer great seating either. This property is connected to El Dorado Royale and Casitas - so overall it is a huge resort that you can visit. We enjoyed the walks along the beach and the sidewalk, as well as having multiple dining options to select from in the resorts. (you must make dinner reservations in advance if you are not a guest at the specific location). This chain offers a butler concept that works well. It is nice to have someone that speaks English to help with any issues with your stay, and look after your satisfaction. We found Beto to be very helpful in answering questions, scheduling room service, and arranging a restocking of the mini bar. You may not like the sandbags and concrete structures in the water. They do a good job of keeping the reclaimed sand beach in place, but it is not a natural appearance. However we did have a nice sand beach. You may not like the smell of the swamp on the land side of the hotel. It is not a problem for the most part, but can be a powerful whiff as you walk along the sidewalk. Other than a few no-see um biting gnats, there were no bugs of any consequence at this location. Their spraying program is unseen and apparently very effective. This hotel is missing out on spectacular evening sunset views from the rooftop. They keep the area for special events - but should consider having an evening cocktail bar with light appetizers on non-event nights. There is no comfortable seating up there. It would be a big hit with the guests if they offered this. They could also build an indoor event center for night entertainment, receptions, etc. Also, everything is indoors for the most part at Generations. At El Dorado Royale, there are outdoor covered restaurants and bars near the beach. It is more of a beach resort feel, filled with palm tree lined sidewalks and pools, whereas Generations seems more like very clean high rise condominiums with swim out pools. It is more about the pools and rooms than the beach in my opinion. Think about what you look for in your vacation - either way this location offers you options for your needs that are very well met by the attentive and friendly staff.
6 of 7 found this helpful
Travel: 7+ trips/year
My husband and I were looking for the perfect quick and excellent get a way.....found it we did! Working with Chris at Cheap Caribbean the entire process was simple and easy from beginning to end. In just a few minutes on the phone with Chris he helped me find exactly what we were looking for.....easy flight, not too far from airport, spatular resort, and all at a fair cost. Arriving in CUN the agents created us with geniun care. Our drive to Generations Riviera Maya was comfortable and safe. And everything at Generations Riviera Maya was way above and beyond everything I could have wished for! If you are looking for : well kept resort, comfortable room with a view of the Caribbean, excellent food, five star service, clean calm ocean waters to soak in, very unique vacation pool - this is the place. I will return again and again. Gratitude to Generations Riviera Maya and Karisma.
3 of 4 found this helpful
Travel: 7+ trips/year
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