Beautiful Location, front staff and travel staff are 5 star, the free trips are well lead and interesting, tram and monkey island are great cost is in line with experence. But house keeping needs a lot of work. Towel and daily housekeeping spotty. We had to call desk almost daily. If you stay in a Jr. suite, and I recomend this. Make sure the connecting room stays empty, walls very thin and just talking is overheard. View is great. Food is a solid 3 star. Breakfast buffet is above average, lunch is great at the River resturant. One problem is that the resort is so far from anything else that 4 days is Ok more you can run out of things to do. Canal trip is about 20 minutes away. Pool a solid 5 star, grounds also
could have been a great resort.staff seems untrained.the atm was out of service all week!!! that is so unacceptable i had no cash too spend at the embera indian village i was so embarrassed.the tour guides are really good the tours are very good we loved the puru village that was a very good tour highly recommended they are very good people.tram tour was good even know we didn't see anything.be aware of a fake taxi driver at the airport!!!!! he is not a taxi driver he's a con man that shakes you down takes all your money or he takes off with our luggage.he got me for $200.00.he drives a white car tring to blend in with other cars do not get into a white car only use yellow cabs!!!a special thanks to amir the bellhop he was a very big help to us, he was fantastic he drove us to town so we could get some money if it was not for him our trip would have been a one big disaster.
First, the check in person made a mistake in upgrading us to all-inclusive, changed our room number last minute and gave us the wrong room cards. The main hotel lobby was muggy and hot. The A/C was so loud in the room that it was hard to fall asleep at night. The curtains were thin fabric that the sun was blinding at 6am. The smell of mold in the room was repulsive. The tours are mainly one hour long and over $50 per person. The main restaurant that is overpriced with poor food quality and taste. The hotel's location was great though, away from the city, in the national park but I don't recomment this hotel or its services to anyone.
We stayed at the resort from 4/1 to 4/8. We read previous reviews and found most negative feedback not to be the case. The service was excellent both at the front desk and dining. They went out of their way to let us have a late checkout, answered all questions, and even provided special "taxi" service to nearby areas at no cost (but they were tipped well!). We did not find food or drink prices an issue. We would pay just as much back home. Some regarded the buffet prices were high but we found some menu items quite reasonable. A very large fillet was only $20. The food was good and never had an issue. The bottom line is we enjoyed our stay, the value was good, and most important the birding and animals did not disappoint with many great photos.
Our first warning sign of the declining condition of this resort occurred 5 minutes after checking in. My wife attempted to use the lobby rest room and discovered there was no water available. When she mentioned it to the front desk, she received a dismissive response, like water service outages happen all the time and it’s no big deal. Think about that. A hotel not being able to supply water is a very big deal, a warning sign that indicates if they can’t that right, not much else can really be expected. I mention this as an example of the most unfortunate – and fixable – attribute of this resort: the service. The condition of the hotel is well documented in other reviews and I’ll just say that I agree with all of it. There are some serious staffing problems here. A resort this size should take a small army of people to maintain and the current workforce appears to be woefully inadequate. They don’t stand a chance of reversing the deterioration that affects every corner of this facility. Vast areas just seem to be abandoned … large conference rooms, activity huts in the pool area, large expanses of patios, an old discotheque – all empty and deteriorating. The small workforce seems worn out or disinterested in their jobs. The biggest warning sign of all: occupancy. I can’t imagine the resort was more than 20% full when we were there – during peak tourism season. Even the pool chairs weren’t even half occupied at peak time on some nice sunny days. Nowhere was the substandard service ethic more apparent than at the front desk. At check-in, I was basically given my key, told which direction my room was in, told where the restaurant was, and … that’s it … she started looking at someone behind me. Not a word about what the resort has to offer. Later, most of our questions were redirected to the tour desk, which had one beleaguered attendee with a constant line of people in front of her. Most questions we asked of the front desk were met with a suggestion to go ask someone else. Bartenders at the Monkey Bar weren’t any better. One night, we sat at the bar for a drink, and I had to sweep the remnants of someone’s salad aside. The bartender noticed but didn’t seem to care enough to clean it up, as she seemed to be arguing with one of her coworkers. Customer service issues are fixable, but these people need to be retrained, or they need to be replaced, period. The food options at this resort are very limited. You have the choice of the Monkey Bar (limited menu), the buffet, or the Chagres River restaurant. All are over-priced for the quality of the food, but there are no other options. They can’t seem to stock more than a couple types of wine (both barely drinkable), and they run out of things like salad. How do you operate a restaurant and run out of salad before 7pm? Some other reviewers had kind words for the buffet. I don’t. It was terrible. Some of the options were barely edible … French toast as tough as cardboard, bacon swimming in grease, hashbrowns saturated with oil, main dishes with meats cooked to the consistency of rubber, deserts that tasted like they were made days beforehand. One bright spot was the Los Lagartos restaurant, which is located at the marina. This restaurant has the best view of the waterfront by far, but it is only open for lunch. If you get there after 3pm, you'll be turned away. I can't understand why they don't keep longer hours at this great spot. To me, it's an obvious place that could be used to attract tourists, and to earn more money. The food is buffet-style. It's ok, but not too much to get excited about. The two areas of service I will compliment are the tour guides and the maid service. Our maid did a great job keeping the room clean daily. She worked hard to make our room pleasant. The tour guides truly seem to love wildlife and are eager to explain it to you. Almost all of the tours (except for an hour trail walk and a half-hour night bus ride) are arranged at extra cost through the tour desk. Most of those are worth doing. I really wanted to like this resort more. Based on the current level of customer service, it's very difficult to see them turning this declining business around. And that's really unfortunate because this area is so very much worth visiting.
We stayed 6 nights. October 7-13. Beginning of rainy season !st - The service was pretty good - but the place was dead. At dinner there was no more than 3 couples total. There are two restaurants in th emain building. We did the all inclusive (which is buffet only unless there are only a few people staying). We did not get rain the 1st two days and some afternoon showers in the afternoon. Only one day did it rain for a long period of time. The pool closed around 6 - because the mosquitos would carry you off once the sun goes down. Not a big night life. One bar - and since the place was quiet when we stayed - we were alone there at times. Very quiet - clean and my wife (who is extra picky) gives it 4 stars out of 5. Rooms are fairly nice. Try for a higher up room to view the Canal. We did a few excursions - thanks to Roberto at the excursion desk. Price are the same on the internet and waht you can get at the hotel. Just book when you get there. $52 round trip per person from the airport. Food quality was above average to good. We only got hit with the buffet a couple of times do to low attendance. Languate. Some staff speak a very limited English. That is to be expected I guess . I really enjoyed it. Wish I had stayed 3 nights in the city and 3 here - very relaxing and nice - but zero going on at night.
Rooms were clean and comfortable pool are beautiful. Dining was good off the menu but buffet hot dishes were cold at very meal. Buffet is also over priced. Monkey bar food is good but very slow. Should provide guest with bottle water when you are having water issues at the entire hotel.