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Family Club at Grand Riviera Princess

Mexico | Mexico - Riviera Maya Our Rating rating Details
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Customer Rating 15 Reviews
Value
 
4.5
Service
 
4.1
Beaches & Pools
 
4.4
Dining Options
 
3.7
Room Comfort
 
4.1
4.1 out of 5
"family of 4, had a good time don't eat at the Asian restaurant other than that good times" – Cancunlife
13 out of 16 (81%) customers would recommend this product to a friend.
Beach area

All Family Club at Grand Riviera Princess Customer Reviews

1-10 of 15 reviews. Sort by
April 25, 2016
Great family friendly resort

This resort was great. My partner, two children and I spent 6 nights in April at the resort. The white sand beach was beautiful, the array of pools, accommodations and food were all wonderful. We have stayed at another all inclusive and this one was even better. I cannot say enough good things about the staff at the kids club. Our kids had a blast and we had adult time... Win win.

Great family friendly resort
3 of 3 found this helpful
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Overall Rating: 5
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Vermont
Age: 45-54
Travel: 1-2 trips/year

July 26, 2016
Best family vacation

From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished daily, to the concierge making our dinner reservations, to bar service at the kids and adults pool, you will be more than thrilled to be here!! A testament to this resort? My husband was sick as a dog (reaction to some medication taken before the trip) and was sick for half the vacation. We called the resorts doctor who was amazing in responding to his needs and giving him meds and a thorough exam...and even after being so so sick, my husband says he would go back ever single year to this resort!! Amazing!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Paterson, nj
Age: 25-34
Travel: 1-2 trips/year

May 12, 2016

overall good time, from the beginning the staff was great very friendly, the only.down side was the food. The Ala cart restaurants were not good except for the steakhouse and the only decent place was the buffet or burger place. I would still return knowing I should eat at the steakhouse every night.


1 of 1 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Las Vegas,NV
Age: 25-34
Travel: 3-6 trips/year

May 18, 2016
Good Deal

family of 4, had a good time don't eat at the Asian restaurant other than that good times


1 of 1 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Las Vegas,NV
Age: 25-34
Travel: 3-6 trips/year

July 26, 2016
Felt like a Princess

The overall experience was AWESOME! The staff were super attentive and very hospitable. The only negative that when I booked with Cheap Caribbean I was offered the choice of 2 rooms. I picked the room with the swim out pool and paid accordingly. When I arrived with my other 13 guest we received rooms on the third floor with no access to the swim out pool. When we followed up with the hotel they stated that we paid for a regular family suite. If we wanted to be upgraded we would need to an additional $100 per guest! We stayed in the room that were assigned and didn't want to want to pay double again! it was the only dent on day 1. M


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
2.0
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From: Yonkers, NY
Age: 35-44
Travel: 1-2 trips/year

December 30, 2016
Fun vacation but room for improvement

The resort is HUGE. It is hard to find things and know all that his happening. The beds in the room were incredibly hard and pillows were flat but it was clean and spacious. The kids had a great time at the pool but there was never any kind of drink service at that pool you had to go get your own. The buffet restaurants were all just "ok". Nothing special. The beach was crowded and had pretty big waves that didn't really allow much for swimming or playing in the water which was disappointing. While there were some negatives but it was still a fun vacation. Beautiful grounds, very nice people working at the resort (with the exception of the woman that checked us in). The drinks were good once you got them and the al a carte restaurants were all pretty good, especially the Hibachi.


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Pueblo, CO
Age: 35-44
Travel: 1-2 trips/year

July 20, 2016
Not a great trip

Checkin was ok. Food was just fine. I got cut on the bottom of the pool, and required stitches. After that, the service was not good. Beyond that, the room wouldn't cool down, and they weren't able to fix it. Not a good trip!


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Overall Rating: 3
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: Texas
Age: 35-44
Travel: 3-6 trips/year

July 22, 2016
Best Family vacation spot

We had a fantastic time. We stayed at the Family Club Grand Riviera Princess. You have access to mostly everything. The shows for the most part were entertaining. If you have children this is the spot. I read some reviews of people complaining about the white wine not being cold enough. If that's you, go to a private island with your butler. Otherwise this is great for kids and adults.

Beach area
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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Texas & NYC
Age: 25-34
Travel: 1-2 trips/year

July 24, 2016
Best trip!!

This was an amazing vacation for my family of 5. We had a junior suite in the family club on the 2nd level that over looked the pool. We faced north so the afternoon in the pool was shades which was great. Our room was spacious and had bunk beds and a trundle for the kid. A king size bed for us. The only thing we wished was that the beds were softer and there was a little dresser to put our clothes so we didnt have to live out of suitcases for a week. The hotel is very large and the staff is very friendly. They are very accommodating to kids ensuring thay are included on activites that are happening at the pool and aroundthe resort. They work real hard to keep it up. It was pristine and super clean. The pools are great nice and refreshing the entertainment on site is very fun and you can always find something to do. The kids club looked great too. My kids only went a couple of times for a couple of hours so I cant speak to all the activites they did. There is a great big bulletin board up that lists the days activities and they all sounded like a blast. The food was good not great but the Miso restaurant was our favorite. The drinks were very good. Wish the buffetts added variety to the menu it was literally the same food each day. The grill on the beach and by the pool were good! We would absolutely go back. The shuttle on site was a quick way to get to the beach but it was only a 10 min walk if you had to do it. The grounds were beautiful and filled with animals running around. Quite a sight to see. Best trip for us so far!!!


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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Denver, Colorado
Age: 35-44
Travel: 1-2 trips/year

August 18, 2016
A Good Time Was Had By All

We are a family of 5 and we stayed in the Family Club section. The kids loved the stay and eating at the private Family Club only Pirate Restaurant. Food taste was average at the resorts. Some of the reservation restaurants had really good food like Italian, Seafood and Teppanyaki. Other reservation restaurants were not as good and some were below average. Room was nice sized and we really like it. Pool was great and beach was good. Overall I would recommend this place to any family of 5, it was a great value.


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Overall Rating: 3
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Washington, D.C.
Age: 45-54
Travel: 1-2 trips/year