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Family Club at Grand Riviera Princess

Mexico | Mexico - Riviera Maya Our Rating rating Details
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Customer Rating 17 Reviews
Value
 
4.3
Service
 
3.9
Beaches & Pools
 
4.3
Dining Options
 
3.6
Room Comfort
 
4.1
4.1 out of 5
"family of 4, had a good time don't eat at the Asian restaurant other than that good times" – Cancunlife
14 out of 18 (78%) customers would recommend this product to a friend.
Beach area

All Family Club at Grand Riviera Princess Customer Reviews

1-10 of 17 reviews. Sort by
April 25, 2016
Great family friendly resort

This resort was great. My partner, two children and I spent 6 nights in April at the resort. The white sand beach was beautiful, the array of pools, accommodations and food were all wonderful. We have stayed at another all inclusive and this one was even better. I cannot say enough good things about the staff at the kids club. Our kids had a blast and we had adult time... Win win.

Great family friendly resort
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Overall Rating: 5
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Vermont
Age: 45-54
Travel: 1-2 trips/year

July 26, 2016
Best family vacation

From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished daily, to the concierge making our dinner reservations, to bar service at the kids and adults pool, you will be more than thrilled to be here!! A testament to this resort? My husband was sick as a dog (reaction to some medication taken before the trip) and was sick for half the vacation. We called the resorts doctor who was amazing in responding to his needs and giving him meds and a thorough exam...and even after being so so sick, my husband says he would go back ever single year to this resort!! Amazing!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Paterson, nj
Age: 25-34
Travel: 1-2 trips/year

April 6, 2017
Spring Break Oasis

The Family Club is very similar to Disney in their dedication to serving families. The water park and kids/teen clubs were awesome. There were kid amenities in the room (robes, slippers, toys, candy) and even miniature cars available for transporting toddlers around the property! The resort is on a natural reserve and aside from the beautiful scenery we also saw lots of unique wildlife (e.g monkeys, coates, iguanas). The rooms were spacious and updated. The staff were very helpful and checked in daily to ensure we were comfortable. The buffet food was quite good and there was a lot of variety. We went to 3 of the restaurants and the only one that stood out was the Snack Riviera - Steak. The resort was HUGE so we certainly did not explore even 50% of the options during our weeklong stay. There are a couple of opportunities for improvement. The main pools are a bit dated and need to be repaired. There are not nearly enough beach chairs at those pools and even less shade given there are no umbrellas. There are numerous drink options at all of the pools, but you can't order food from the pool staff and I actually only saw one person servicing each pool so it took 30 minutes to get a drink unless you walked or swam to the bar which was just fine. The mini bars are stocked and included in the all inclusive, but room service is not, which basically means you have to get dressed and go to the buffet if you want to eat during the day. Despite multiple attempts we were never able to get a second key for our room. They ran out. It was bizarre. The kids club is for kids 4+. I didn't see that in any of the materials. We were a bit bummed as our toddler couldn't use the facilities. The staff did include her in some of the outside games. The kids club is closed 3 hours a day over lunch and dinner. This was disappointing as it made it impossible for my husband and I to have a night out without the kids. Finally, at other resorts we have received a daily newsletter outlining all the available activities, events, etc.. Riviera does not offer this which made it really difficult to know what was going on. Unfortunately, we missed out on most events. Overall, the resort is beautiful, the staff is friendly and helpful and everyone had a great time! We would consider returning and recommend it to other families.

Spring Break Oasis Spring Break Oasis
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Minneapolis, MN
Age: 35-44
Travel: 3-6 trips/year

December 30, 2016
Fun vacation but room for improvement

The resort is HUGE. It is hard to find things and know all that his happening. The beds in the room were incredibly hard and pillows were flat but it was clean and spacious. The kids had a great time at the pool but there was never any kind of drink service at that pool you had to go get your own. The buffet restaurants were all just "ok". Nothing special. The beach was crowded and had pretty big waves that didn't really allow much for swimming or playing in the water which was disappointing. While there were some negatives but it was still a fun vacation. Beautiful grounds, very nice people working at the resort (with the exception of the woman that checked us in). The drinks were good once you got them and the al a carte restaurants were all pretty good, especially the Hibachi.


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Pueblo, CO
Age: 35-44
Travel: 1-2 trips/year

May 12, 2016

overall good time, from the beginning the staff was great very friendly, the only.down side was the food. The Ala cart restaurants were not good except for the steakhouse and the only decent place was the buffet or burger place. I would still return knowing I should eat at the steakhouse every night.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Las Vegas,NV
Age: 25-34
Travel: 3-6 trips/year

May 18, 2016
Good Deal

family of 4, had a good time don't eat at the Asian restaurant other than that good times


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Las Vegas,NV
Age: 25-34
Travel: 3-6 trips/year

July 26, 2016
Felt like a Princess

The overall experience was AWESOME! The staff were super attentive and very hospitable. The only negative that when I booked with Cheap Caribbean I was offered the choice of 2 rooms. I picked the room with the swim out pool and paid accordingly. When I arrived with my other 13 guest we received rooms on the third floor with no access to the swim out pool. When we followed up with the hotel they stated that we paid for a regular family suite. If we wanted to be upgraded we would need to an additional $100 per guest! We stayed in the room that were assigned and didn't want to want to pay double again! it was the only dent on day 1. M


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
2.0
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From: Yonkers, NY
Age: 35-44
Travel: 1-2 trips/year

January 31, 2017
Meh

The resort was okay at best. I ended up going with another family and selected this one because it looked like it had a ton of kids stuff and activities. I was okay with it because there were two good golf courses nearby. The resort was very big and loaded with people (Canadians!). There are three or four different pools that provided a slightly different atmosphere and age groups. This is not an upscale resort by any means but if you are looking for a low cost all-inclusive and don't have a desire to be in an exclusive upscale environment this one will work for you. Be prepared to walk. Never fun with kids. They do have golf cart shuttles that shuttle you from the main lobby to the beach with stops at each pool area in between. The food was bad. I was looking forward to authentic Mexican food but this was just low end buffet style. Very disappointed. My friend that we went with got food poisoning the first day and that ruined about a day and a half of his time there. He, let's call him "Kev" for the sake of the story, eats like a machine though and was not at all selective with what he ate. He thinks it was from a runny egg yolk but who knows. Eating large portions of everything is usually his philosophy when on vacation and really even when he's not on vacation. We played Mayakoba Golf Course (PGA Course). The course was fantastic. We initially asked to book Mayakoba at the hotel desk and they booked us on another course in the area without us realizing it until we pulled through the gates. Not sure if this was a slick move or just a communication problem with our concierge at the hotel. The only other thing I want to make sure to mention is DO NOT ever book transportation at the airport. I'd book the roundtrip connections online. We thought we would save money by booking in Mexico and were convinced to do a roundtrip by the service to save 25% on the return trip. When we called the day before our return flight they told us there were no cars available and that we were basically beat. I've disputed the charge on Amex and am still awaiting their response. The charge came up as "Taxi by Hertz Avasa." DO NOT USE THAT SERVICE. Crooks. The best part of the trip was visiting Tulum and seeing the pyramids and also we went to Xel Ha Park. That was all one trip and there was plenty to do. I'd recommend this. The food was outstanding compared to the dog food we ate at the resort. Final thing that I'll say and this is completely useless for anyone reading this, my same friend, the big eater...left a big suitcase at home. The resort didn't have swimmy diapers and regular diapers that fit his two year old. I guess the point is try not to forget your stuff.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: New York, NY
Age: 35-44
Travel: 3-6 trips/year

July 20, 2016
Not a great trip

Checkin was ok. Food was just fine. I got cut on the bottom of the pool, and required stitches. After that, the service was not good. Beyond that, the room wouldn't cool down, and they weren't able to fix it. Not a good trip!


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Overall Rating: 3
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: Texas
Age: 35-44
Travel: 3-6 trips/year

July 22, 2016
Best Family vacation spot

We had a fantastic time. We stayed at the Family Club Grand Riviera Princess. You have access to mostly everything. The shows for the most part were entertaining. If you have children this is the spot. I read some reviews of people complaining about the white wine not being cold enough. If that's you, go to a private island with your butler. Otherwise this is great for kids and adults.

Beach area
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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Texas & NYC
Age: 25-34
Travel: 1-2 trips/year