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Family Club at Grand Riviera Princess

Mexico | Mexico - Riviera Maya Our Rating rating Details
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Customer Rating 21 Reviews
Value
 
4.3
Service
 
4.1
Beaches & Pools
 
4.2
Dining Options
 
3.8
Room Comfort
 
4.1
4.1 out of 5
"family of 4, had a good time don't eat at the Asian restaurant other than that good times" – Cancunlife
20 out of 25 (80%) customers would recommend this product to a friend.
Beach area

All Family Club at Grand Riviera Princess Customer Reviews

1-10 of 21 reviews. Sort by
April 25, 2016
Great family friendly resort

This resort was great. My partner, two children and I spent 6 nights in April at the resort. The white sand beach was beautiful, the array of pools, accommodations and food were all wonderful. We have stayed at another all inclusive and this one was even better. I cannot say enough good things about the staff at the kids club. Our kids had a blast and we had adult time... Win win.

Great family friendly resort
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Overall Rating: 5
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Vermont
Age: 45-54
Travel: 1-2 trips/year

July 26, 2016
Best family vacation

From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished daily, to the concierge making our dinner reservations, to bar service at the kids and adults pool, you will be more than thrilled to be here!! A testament to this resort? My husband was sick as a dog (reaction to some medication taken before the trip) and was sick for half the vacation. We called the resorts doctor who was amazing in responding to his needs and giving him meds and a thorough exam...and even after being so so sick, my husband says he would go back ever single year to this resort!! Amazing!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Paterson, nj
Age: 25-34
Travel: 1-2 trips/year

April 6, 2017
Spring Break Oasis

The Family Club is very similar to Disney in their dedication to serving families. The water park and kids/teen clubs were awesome. There were kid amenities in the room (robes, slippers, toys, candy) and even miniature cars available for transporting toddlers around the property! The resort is on a natural reserve and aside from the beautiful scenery we also saw lots of unique wildlife (e.g monkeys, coates, iguanas). The rooms were spacious and updated. The staff were very helpful and checked in daily to ensure we were comfortable. The buffet food was quite good and there was a lot of variety. We went to 3 of the restaurants and the only one that stood out was the Snack Riviera - Steak. The resort was HUGE so we certainly did not explore even 50% of the options during our weeklong stay. There are a couple of opportunities for improvement. The main pools are a bit dated and need to be repaired. There are not nearly enough beach chairs at those pools and even less shade given there are no umbrellas. There are numerous drink options at all of the pools, but you can't order food from the pool staff and I actually only saw one person servicing each pool so it took 30 minutes to get a drink unless you walked or swam to the bar which was just fine. The mini bars are stocked and included in the all inclusive, but room service is not, which basically means you have to get dressed and go to the buffet if you want to eat during the day. Despite multiple attempts we were never able to get a second key for our room. They ran out. It was bizarre. The kids club is for kids 4+. I didn't see that in any of the materials. We were a bit bummed as our toddler couldn't use the facilities. The staff did include her in some of the outside games. The kids club is closed 3 hours a day over lunch and dinner. This was disappointing as it made it impossible for my husband and I to have a night out without the kids. Finally, at other resorts we have received a daily newsletter outlining all the available activities, events, etc.. Riviera does not offer this which made it really difficult to know what was going on. Unfortunately, we missed out on most events. Overall, the resort is beautiful, the staff is friendly and helpful and everyone had a great time! We would consider returning and recommend it to other families.

Spring Break Oasis Spring Break Oasis
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Minneapolis, MN
Age: 35-44
Travel: 3-6 trips/year

June 13, 2017
Great hotel for all different types of travelers

This hotel was wonderful. I enjoyed staying here over 7 days with my husband and two boys ages 14 and 7. Here is my review: Overall hotel - great! The staff at this hotel really thinks of everything. I am a person who really focuses on cleanliness and this hotel did great. During our stay I observed the staff keeping the grounds spotless. I saw no trash and the common areas were great at all times, morning, noon, and night. I can honestly say each person on the staff I encountered was friendly and willing to help with anything I needed. Value - I think that I really did get my money's worth here. Including hotel, meals, drinks, and entertainment for 4 people really adds up and I feel like I saved money by choosing all inclusive. Beach - There are rocks in the water for sure. More than other beaches in the Caribbean I have visited. Water shoes did help somewhat but this is a downfall for me. Other wise, the beach always had chairs and areas to relax. The surf was a little rough but not unswimable. This may be an issue for those with little ones. Pools - great. Many options. We has a Family swim out room and it was well worth the price! Every day we were able to enjoy a semi-private pool right outside of our patio. It was a great option for our family so that people who wanted to rest could do so in the room or on the patio while those who wanted to do something could be in the pool. There were also very few people in this pool which we liked. The main pools were kind of loud for our taste and this pool in the family area was much more our speed. There are calmer and crazier pools throughout the property so there are a lot of options. Dining - A small issue here. The a la carte restaurants are great but the buffets were lacking taste. While the food is presented beautify and the service is great, there is a major difference in the food taste at the buffet versus the taste of food in the restaurants. My recommendation here - book a la carte restaurants every night late enough that you can make the reservation so you do not have to eat at the buffets at both lunch and dinner times. Another issue we found was that the outdoor dining options were all the same. Burgers, hotdogs, fries. tacos. In order to go indoors to eat you must be dry. This presented an issue when we got tired of the burgers and hotdogs. We had to plan to dry off (30 mis or so) before we could go inside to eat. More outside dining options for lunch would be nice. Rooms - these were great. Our room gave our family of 4 plenty of room. They were cleaned daily. My only criticism here is the floors are slick tile and it made getting in and out of the room while wet and hazard. We had to get beach towels and wipe the floor every day so no one slipped after coming in from swimming at the pool or beach. Kids club - My boys liked going here and playing video games after dinner. It was a good way for them to relax, and for me and my husband to have an hour or so to ourselves to wind down from the day. Spa - if you book within the first 24 hours of checking in they give you a discount. It's a nice discount. You also get an additional hour at the spa to enjoy the common areas (sauna, whirlpool, jet pool, and so on...) My husband booked an 80 minuet stress relief massage and he said the entire experience was great. So many things to do here! We will go back again.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Dallas, TX
Age: 25-34
Travel: 1-2 trips/year

December 30, 2016
Fun vacation but room for improvement

The resort is HUGE. It is hard to find things and know all that his happening. The beds in the room were incredibly hard and pillows were flat but it was clean and spacious. The kids had a great time at the pool but there was never any kind of drink service at that pool you had to go get your own. The buffet restaurants were all just "ok". Nothing special. The beach was crowded and had pretty big waves that didn't really allow much for swimming or playing in the water which was disappointing. While there were some negatives but it was still a fun vacation. Beautiful grounds, very nice people working at the resort (with the exception of the woman that checked us in). The drinks were good once you got them and the al a carte restaurants were all pretty good, especially the Hibachi.


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Pueblo, CO
Age: 35-44
Travel: 1-2 trips/year

May 12, 2016

overall good time, from the beginning the staff was great very friendly, the only.down side was the food. The Ala cart restaurants were not good except for the steakhouse and the only decent place was the buffet or burger place. I would still return knowing I should eat at the steakhouse every night.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Las Vegas,NV
Age: 25-34
Travel: 3-6 trips/year

May 18, 2016
Good Deal

family of 4, had a good time don't eat at the Asian restaurant other than that good times


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Las Vegas,NV
Age: 25-34
Travel: 3-6 trips/year

July 26, 2016
Felt like a Princess

The overall experience was AWESOME! The staff were super attentive and very hospitable. The only negative that when I booked with Cheap Caribbean I was offered the choice of 2 rooms. I picked the room with the swim out pool and paid accordingly. When I arrived with my other 13 guest we received rooms on the third floor with no access to the swim out pool. When we followed up with the hotel they stated that we paid for a regular family suite. If we wanted to be upgraded we would need to an additional $100 per guest! We stayed in the room that were assigned and didn't want to want to pay double again! it was the only dent on day 1. M


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
2.0
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From: Yonkers, NY
Age: 35-44
Travel: 1-2 trips/year

May 2, 2017
WAY OVER PRICED!

While the resort looked amazing and it was very clear that they take pride in their cleanliness in the common areas, and the landscaping, there was a lot lacking. Trying to understand why Cheap Caribbean would schedule an arrival time to the resort before noon for a family traveling across the United States with 4 small children, when they were not allowed to check in or get to their luggage for 4 hours after arrival? This is not very accommodating to a family who had been traveling for 6 hours already with small babies. I was instructed to reach out to the concierge for several different items needed (reservations, a stroller, etc.) yet every time I visited the concierge desk the first two days, I was told to come back and someone would be in attendance in 20 minutes. Then when I finally did reach her she told me she was in the middle of a shift change with the other concierge and I needed to come back later! I spent 4 hours of my day running back and forth to the concierge. The maid service neglected to replace the towels one day and the refreshments the next. Upon arrival there was a bottle of lotion, shampoo and body wash. We used the body wash and lotion the first day, yet instead of replacing either of these, we ended up with 4 bottles of shampoo. During our entire stay the maid service never once wiped off the end tables, the dresser or the cocktail table. We had grandchildren visiting our room and those surfaces remained sticky throughout our entire visit. Instead of replacing dirty sheets we put on the floor as instructed, they were put back on the bed. The shower didn't drain at all - even the next day there was still a one inch puddle and that made it very uncomfortable after others had showered. The beach was very nice but the area should have been raked. There was at least 6 feet of seaweed between the beach and the water at all times and in some cases a foot high. It would not have taken an hour to clear that off so people could get to the water! The bathrooms in the common area were very well kept BUT so far apart - there should have been many more. The pools were all very lovely. When checking in, we were not told anything. We didn't know where anything was, or how to get to the beach, where the pools were, how many there were, and after leaving the resort we heard of many different areas we didn't know existed. The shows they put on might have been very good but we could never find out where they were because the concierge was never at her desk and none of the employees we came across knew how to speak English to answer us.


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Overall Rating: 3
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Texas
Age: 45-54
Travel: 3-6 trips/year

December 28, 2016
Good deal

Princess is the best bang for the buck. I booked a swimout room and when I checked in I was denied that room because my daughter is too young. I wasn't forced to upgrade to the Family club where the swim out has an extra security door between the pool and patio for 77 more dollars a night, or I could have downgrade to a non-swimout without any reminbersment. I upgrade after getting know where with the inept staff. Cheap Carribean gave me a full refund for the "upgrade" and all I did was email them. So, call them (princess) and check age requirements for swimout before booking if traveling with a child. Additionally,it going in the winter (December) do not pay more for the family club swimout room as it's freezing. The family club swimout is shaded all day, other pools at resort are comfortable. With that said the family club swimout is likely great in the summer.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: State College, PA
Age: 25-34
Travel: 1-2 trips/year