Dreams Tulum Resort and Spa Reviews

We have had the pleasure of vacationing at Dreams Tulum twice. The first year, the resort was under construction. This did not affect our vacation, at all. As a matter of fact, I preferred the resort before the addition. It had, and to some extent, still does retain some of it's original charm. The second year, I opted out of the room upgrade. The upgrade was in the new section; too close to the new pool, full of kids and loud music. (1st year there were almost no families.) The room are comfortable. I love the hammock on the balcony. To sum it all up...good food, great service, nice beach.

My husband and I went to Dreams Tulum in April of 2010 and had a great time. It is a bit of a ride from the airport, but totally worth it. Resort was very clean, staff was friendly, and food was not bad. I was reading other people's reviews prior to us booking this trip and was a little concerned by some 'not so positive feedback', Now after we have been there, I can say that it was truly beautiful, and would go back there again. If you got something bad to say about this place, then you must be a very picky person.

My fiancee and I went to Dreams Tulum in January 2009 to escape the winter blues of the PNW. We wanted to avoid the more crowded resort areas like Cancun, but didn't want to rent a car or travel too far from the airport to get to the resort. At 2 hours from Cancun, Tulum was a good choice. The resort was nice. I'd been to an all inclusive in Playa del Carmen before, so had an idea of what to expect. As with other all-inclusives, the staff was awesome. I was concerned about having an ocean view room, so emailed the concierge prior to the trip. While the response was somewhat non-committal, the view from the balcony was great! The beach was beautiful and nice for basking in the sun with a cold beverage. And again, the staff did an excellent job of making sure you were taken care of in that regard. The swimming area itself was a little small, as there was a lot of coral making for shallow rocky water. The snorkeling was pretty good too. In just 2 hours we saw plenty of beautiful fish, rays, a turtle, squid, and for those quick enough to catch sight of it, a barracuda! There were other resorts along the beach which were apparently closed down. So if you took a walk down the beach away from Dreams, there were areas that were definitely not pristine - either with trash or vegetation or both. A little reminder, I guess, that although we were on vacation, we should still be mindful of taking care of our planet. It was nice to have several dining options at the resort, and they their best to provide some variety. Unfortunately, I think that there's only so much that can be done when serving so many people nightly. The seaside grill was a nice place for open air dining and some fish or steak. And we really liked the fish soup at the Italian themed restaurant too. So I suppose there's no reason to complain. Overall, we bought a budget all-inclusive vacation, and we were well-taken care of in a beautiful locale with perfect weather. If you go definitely go into Tulum and give some business to the town. Everyone we ran across was extremely friendly, and it was nice to break away and be on our own for an evening.

From the moment we arrived we were welcomed with the the words "welcome home" . The surrounding areas were breathtaking and inviting. The staff was most accomodating to your needs, if it was not offered and you asked it would be provided for. The restaurants offered a variety of foods that was pleasing to adults as well as children. The entertainment were during the days and the nights. Free classes were offered during the day for cooking and spanish and swimming. I recommended this hotel to many of my friends and relatives

This was our family's first trip to Mexico, and our first all-inclusive vacation. Tammy, Cheap Carribean representative, was extremely helpful and gave good insight and suggestions.We ended up booking through her though we spent a lot of time on the internet looking at other options. After a very early flight and connecting flight, and transfer( which took longer than we had hoped due to various hotel drop offs along the way) we eventually arrived at Dreams Tulum. Everybody was kind, relaxed and attentive. This level of service is exemplary, including Explore Kid's club, cafes, bars, restaurants, entertainment, and reception. The beach is beautiful and stretches quite a while before you see another hotel, which makes you realize that the low key approach to design of the resort with only 2-3 floors maximum is not an eyesore. and a pleasure to see. Food was amazing and with good variety. Even as vegetarians, there was always a good option for all meals. The World Cafe was the most useful for us with a huge buffet of fresh fruit, salads, entrees, and desserts.However, in the evenings the other restaurants were very good. Entertainment crew really did a great job throughout the day and night and made everyone welcome. Our 8 and 10 year old spent as much time as they could in the Kids club.They had a lot of fun with the staff and the many new friends they made. The water is warm with an undertow and our kids spent most time in the pool. They particularly enjoyed ordering their own soft drinks and snacks at the poolside bar. We did some excursions and these were pretty costly $300-600 for our family per day. Chichen Itza is a must and we did another tour snorkeling in caves and cenotes, which was great. Overall, we had a first rate 10 days there, and would recommend it to families and couples, as Dreams Tulum catered to everyone.Like many, we were also sad to leave--the place really is like a dream.

Loved loved loved this resort! My husband and I planned to get married at Dreams Tulum without visiting there first. We just found the resort on the internet and fell in love with the pictures. I was a bit hesitant about the resort after reading a few bad reviews but once we got there, it was the most beautiful place I've ever stayed it. It was perfect for our wedding. The staff/service/food/amenities are outstanding! I definately would recommend this resort to anyone who wants a fun, relaxing, amazing vacation.

This resort was beautiful and very relaxing. The staff was excellent and always very helpful and polite. The food was very good and there were many different dining options. The evening shows and entertainment were always good and fun to watch. The pools were very pretty. The beach was nice but a bit rocky out in the water. The atmosphere was very relaxing and faimily friendly too. We would definitely enjoy another stay at this resort in the future.

From the ease of booking the trip to sipping sweet margaritas on the beach, I just can't get enough of cheapcaribbean.com. We have book 3 trips through this service, 2 of which were to Dreams Tulum in the Riviera Maya. The culture, the scenery, the sound of the waves breaking on the beach, we could not have chosen a better resort to stay. The people there wait on you hand and foot and you can really tell that they love what they do. You have 7 different restaurants to satisfy what your palate is craving each night, wonderful entertainment, fun loving respectful people, and the best spa you have ever been to. Whether you want a nice calm day catching some rays on the beach or an exciting adventure through the Mayan jungles and historic sites, then you should go to Dreams Tulum. Our 2 trips were our honeymoon and our 5yr anniversary and we definitely plan on going back.

My husband and I stayed at Dreams Tulum for 7 days and enjoyed every minute! The drive there took over an hour, but it was worth it. The minute we stepped into the cool serene lobby, we felt the hard part of the trip was over. We were welcomed with champagne and a genuinely friendly staff that took care of every need we had. Dreams Tulum is a bit more rustic than other Rivera Maya hotels we've stayed at. We felt that we were more in touch with nature and the enviornment rather than closed off from it. There were birds and lizards on the grounds which led us to go exploring and take wonderful pictures. Every day we took long walks on the beautiful beach. That was our attempt to burn off some of the calories from the delicious food and drink! Then we'd plop in the plentiful beach loungers with our books. While tequeila tastings, fruit carving and guacamole making lessons were available, we mostly sunned ourselves on the beach or at the quiet pool. We did take advantage of the Spanish lessons that were offered. It was fun to learn a few words and some history of the country and culture. The entertainment staff was first rate! They were always upbeat, friendly and entertaining. They kept the party mood in full swing at the active pool. There was good music, games and plenty of light hearted fun. They included everybody who wanted to participate. On our last night, Dreams Tulum hosted an outdoor festival in one of the courtyards. Mexican food was served under blazing torches and lights that were strung up. We felt like we were at a Mexican town celebration. Again, the entertainment staff acted out skits, sang, and invited all of us to join in the fun. The finale was spectacular fire baton twirling. We didn't pay extra to upgrade our room. It was comfortable and in a good location. Our refrigerator was re-stocked every day. We were never without cold beer, water or soda. We love the all inclusive food and drink plan. The drinks and wine were plentiful, strong enough, and very tasty. The bartenders were always friendly and willing to make whatever we asked for. The entres at the a la carte restaurants were always made to order. The buffets seemed endless and delicious, especialIy for breakfast! I can't say enough about how much we enjoyed our stay at Dreams Tulum, except that Cheap Caribbean made it so easy and affordable. Thank you! We will book our future trips with Cheap Caribbean!!

We were very pleased with the rooms, service and food. The only drawback was the long flight to Cancun and then drive to Tulum.