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Dreams Dominicus La Romana

Caribbean | Dominican Republic - La Romana Our Rating rating Details
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Customer Rating 12 Reviews
Value
 
2.8
Service
 
4.0
Beaches & Pools
 
3.6
Dining Options
 
3.4
Room Comfort
 
2.8
2.9 out of 5
3 out of 13 (23%) customers would recommend this product to a friend.
Steep beach Night show

All Dreams Dominicus La Romana Customer Reviews

1-10 of 12 reviews. Sort by
January 9, 2017
Dreams Dominicus

To put it in the most basic of terms, Dreams Dominicus is nowhere even close to any of the other AM Resorts that we have stayed at. There is something really off at this resort that appears to start at the ownership level which we have been told is different than other AM Resorts. As a business owner myself, I can see that they are doing everything possible to squeeze as much revenue out of the least investment possible at this resort. From staffing to resort layout and finish quality it is several levels below the other resorts. To say the least, we were incredibly disappointed and upset ourselves for choosing this resort verses others. During our stay as we spoke others at the resort the general conciseness was the same...the weather was beautiful but the resort just fell short in almost all categories. We are normally very easy to please and usually content with resorts that we visit but this one is just not good. We did not speak with anyone down there that would ever consider returning. I believe Dreams has problem on their hands with this place. I you are considering going to the La Romana area (which is beautiful) book your stay at the Dreams La Romana, do NOT stay at the Dreams Dominicus they are even close to the same. You will regret the Dreams Dominicus.


6 of 6 found this helpful
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Overall Rating: 1
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: Kansas City
Age: 35-44
Travel: 3-6 trips/year

January 9, 2017
First time in La Romana and at Dreams resorts

The overall service from the staff was great,except housekeeping. Beach is very small with large boulders in water and no on duty life guard. Unfortantly because the resort just opened mid november the resort is not up to par and is lacking in much needed staff members. Although there are many supervisors watching the few that are working this carries over into rooms being cleaned very late into the night and in my case not being cleaned for two nights in a row. I decided to purchase a upgrade to the club premium suite because I was celebrating a birthday and they promised to throw in a complimtary cake in one of the restaurants on the day of my choice. My butler promised ballons and a special turn down service all because I upgraded, boy did I feel like a fool because it never happened on the day I chose and they charged me for the cake that was supposed to be free. Not to mention with the club premium we were supposed to get a upgraded mini bar, daily turn down service, and our butler was suppsed to check in with us daily. On day three those services stopped and when I called concierged they promised it would be done and nothing happened so I got tired of getting the run around and just stop complaining. Also the club premium rooms are barely 2mo old and they look like a three star hotel room, towel racks coming loose, water damage in the bathroom, I even had a cricket in my room for two days. Let's just say not worth the money until the resort is completly finish which is not to be expected until april 2017.


3 of 3 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: Connecticut
Age: 35-44
Travel: 1-2 trips/year

January 23, 2017
Not ready

Pros Staff nice and friendly Multiple dining options Quiet area - if you're trying to get away from everything Locals not aggressive or bothersome Fridge stocked daily. Bottled water supplied Gym is nice Night time shows - superb in variety and quality English speaking staff was accessible Cons Too new- much work left to be done Room Phone never worked 5 days 4 nights Fridge didn't work first 2 days. Then cooled a little Had to walk to front desk for any assistance or room service Paid for preferred $0 value for my money Totally regret going to this facility Beach steep decline not much walking space Family resort but no babies allowed in French restaurant Preferred lounge has no fans - hot and miserable Minor flooding with little rain Curfew for pools 6pm Non smoking faculty but people were smoking everywhere If you really really really want to go here WAIT 2-3 years. Seriously!


3 of 3 found this helpful
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Overall Rating: 2
Value
 
1.0
Service
 
4.0
Beaches & Pools
 
2.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: Orlando, Florida
Age: 35-44
Travel: 1-2 trips/year

December 24, 2016
DREAMS EXPERIENCE

MY WIFE AND I HAVE BEEN TO D.R. AROUND 8 TIMES AND THIS WAS THE BEST EXPERIENCE. THE RESORT IS FANTASTIC, THE STAFF THROUGHOUT THE RESORT INCLUDING OUTSIDE CONTRACTORS WERE SUPER FRIENDLY, WE WILL DEFINITELY BE BACK.


5 of 8 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: FORT LEE, NJ
Age: 55-64
Travel: 1-2 trips/year

January 3, 2017

The resort is very nice, but I think it was rushed to open for holidays. My friend and I and our families had booked four rooms for a week, and at the time of booking had requested that each family have two connected rooms and all four rooms close to each other. when we arrived it was completely the opposite. It took them over two hours to finally accommodate us. they were four rooms next to each other, but without connecting doors, behind the lobby with view of the back wall of the resort and front wall of the lobby. As I walk into my room I notice the wire of the lamp on the floor, I go to plug it in and find they forgot to put in an outlet for the lamp which existed in the other rooms (the rooms could use much more outlet in this day and age) after the second day one of the rooms had the breaker jumping so as I walk in I noticed we have a leak from upstairs that was going into the fan and creating a short, so my wife and couple of our kids were moved to another room few buildings away, with a promise that we will be moved next to them the next day.By the next day the leak had extended to our room as well, but there was no other room available and we were promised, that by next day, we will have four rooms in a different building.On the fourth day we were given four rooms two on top of the other two which was fine, the screws to the bathroom lock were loose, a call to maintenance had that fixed but in the second room there were the same lamp issues, one was plugged in but not connected to the light switch and the second one was not plugged in and when I looked for the outlet I noticed there is no light bulb in it. On the last day the water for our shower was not going down and I found out that my friends room had a leak (something blocking the pipes) I dont think there should be these type of issues for a five star resort that has opened in less than a month. they were rocks in the sea and if you were not careful you could get a cut on the feet. Besides the cheap construction, the resort is very beautiful, restaurants were good, staff very nice and friendly. Plenty of pools, nice Gym


1 of 1 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: New York, NY
Age: 45-54
Travel: 1-2 trips/year

January 3, 2017
good bad ugly

Room was very spacious and comfortable.Unfortunately we had no hot water for entire stay.Also after my wife took her shower i would have to wait 30 minuets for the water to drain otherwise it would have over flowed.I figured it out that it would be faster to get a waste bucket and bayle out the water.Numerous cllas to get fixed. no results..Fridge in the room did not work was hot!! Grounds were impeccable..need some umbrellas at beach though! Lack of top liquor.i had one glass of grey goose first day and cheap stuff entire week.no good beer onlt presidente.ugh!! food at restraunts was quite good although they kept getting reservations mix up.. Xmas show was really good and santa giving out prseents was cooll would not recomend staying there yet!


1 of 1 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
1.0
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From: Florida
Age: 45-54
Travel: 3-6 trips/year

January 23, 2017
People were awesome / Facility - not so much

I would have probably given all 5 stars for everything if I paid half or even 60% of what I did. Brand new facility - too much not yet completed. Paid for "preferred" got "punked". For example, Room Phone did not work the entire 5 day 4 night stay. We had to walk over (far) to the lobby from our seaside room to order room service etc. Otherwise... Beds were cozy and clean. Pillows soft resort standard. Toiletries sufficient. Cheap Caribbean rep at airport was awesome, spoke enough English. He then coordinated with Spanish speaking driver who was an older pleasant gentleman who we were able to Spanglish with on our drive to dreams Dominicus. Staff at facility greeted us warmly with cold hand towels lol. Really no issue with the resorts staff one bit, they were perfect! However, the cheap Caribbean rep in the lobby (not the amstar rep) was rude, overly dramatic, argumentative... He seemed spiteful and untrustworthy. We decided not to book any excursions with him. And dreaded him sabotaging our airport rides. We realized a day later than ideal that there were multiple amstar reps around that could assist with tours. The event coordinator / restaurant manager / whatever the title of the person that did the decor for our main dinner did a phenomenal job! The nightly shows were on par with cirque de sole, Disney, universal etc. We did the 3 hour 'timeshare' lunch talk for the $100 leisure cash and used it toward our city tour with runners adventures. There were 38 total in our tour group. Other tourists were staying in Punta Cana. It was well organized. Thoroughly enjoyed it. Except when we got wet in our buggy ride from the drop off point. The driver from the hotel to the airport was pleasant on time professional. Beach is a steep decline into the water not much walking room. Few locals selling their wares. They were more of a welcomed distraction than a bother. Nice little gym. Didn't try the spa. Others did and liked it. Overall great potential as a family friendly resort. Still lots of work to be done. But - the French restaurant doesn't allow babies... Few staff members, usually supervisors speak English. The rest try, and are very pleasant and helpful in finding a good translator. Main let downs - facility & cheap Carribbean rep in lobby. I did not get the value for my money. I'm not a drinker, not a glutton (tried and failed miserably) so I couldn't eat and drink my money's worth.

Night show Steep beach
1 of 1 found this helpful
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Overall Rating: 2
Value
 
1.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
1.0
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From: Orlando, Fl
Age: 35-44
Travel: 1-2 trips/year

January 3, 2017
Baby Steps

Dreams Dominicus La Romana is a baby and is taking baby steps. If you are counting on Swiss Watch efficiency, you will be disappointed. The resort is beautiful, the restaurants are great, the Beach has nice sand and trees and plenty of water sports. The room plumbing are falling apart 1 month after grand opening. There are roof leaks, toilets not draining, showerheads not working or missing. The staff is slowly handling it, but you have to move to another room. Upon Check-in, give high five to Manager Yesenia. Visit Seaside Grill and say hello to Chef Rafael. Visit Italian restaurant Portofino and say hello to manager Ana. Dine by the pool one night. Go Scuba Diving if you like. Say hello to Lola. Just expect some problems with the shower and the flush and the toilet seats.


1 of 2 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
2.0
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From: New York, NY
Age: 45-54
Travel: 7+ trips/year

February 15, 2017
Don't go there

We were promised 5 star hotel service. Nope. Did not happen. Travel agent forgot to mention that there is active construction work is going on all around hotel. Non stop. Food were below average. Service even worse. Stuff is not trained and don't speak English. We had multiple compliant es to the manager before it became a bit better.


1 of 2 found this helpful
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Overall Rating: 2
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: Raleigh
Age: 35-44
Travel: 1-2 trips/year

January 2, 2017
Excellente!

Staff were excellent but it was clear management was lacking in 2 of the restaurants...particularly Himatsu where we had to walk out after waiting 45 mins to get our food and it was stone cold and no management to complain to or resolve. The same night friends we met on the trip had the same experience. Menus in all restaurants need improvement as some descriptions wrong and spelling. We enjoyed the spa service we received except the hydrotherapy circuit ritual because it wasn't all available to us and staff wouldn't say why but just pushed their jacuzzi that was luke warm and sauna. We wanted to tip extra to our servers but front desk never had money to provide change and kept telling us to try different shops of which didn't have any either or come back and staff lost out as a result. We changed our room when we first checked in because the first one on the ground floor viewed directly into another guest room. We enjoyed our second room tremendously except for the shower because the water collected at the entrance of the shower because the shower wasn't sloped properly. In addition at night water came out slow from shower and took about 5-8 mins to get hot. The activity sheet for each day was only available in lobby but we recommend they put in room each night when they do turn down service or early every morning by sliding under the door. Our favorite servers were Angel & Luis in Portofino, Justo in Bordeaux, Felix and Narci at Bar Maratees and Glenisy at lobby bar. They truly made our trip excellente. Last thing, we recommend the shuttle service from airport, it was very good and we appreciated the wifi access.


0 of 0 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Atlanta, Georgia
Age: 35-44
Travel: 1-2 trips/year