This is a new resort so the facilities were nice; however, we've vacationed at other Dreams Resorts and this resort does not compare at all to or live up to our expectations based on our previous experiences at other Dreams resorts. We were extremely disappointed! We heard of problems with guests' rooms such as no hot water, no A/C, and electrical issues. Three of the restaurants had decent food, but the Seaside Grill was absolutely horrible. We only ate there once. We have vacationed all oved the Caribbean, Mexico and Bermuda and I have always been able to order Barcardi Rum, but not here! Other Dreams resorts in the DR all have Barcardi Rum. They advertise premiums wine and liquors - NOT HERE. Your choice on Wines is White or Red - that's it. While all the AMStar personnel at the resort and personnel in the main reception area are all bi-lingual, the people who provide services throughout the resort have little or no command of English so ordering or asking for help is difficult at best. We can highly recommend Dreams Punta Cana Resort, but don't waste your time and money here. Maybe in a year or two with better management this resort could come up to Dreams' Resorts reputation, but not now.
To put it in the most basic of terms, Dreams Dominicus is nowhere even close to any of the other AM Resorts that we have stayed at. There is something really off at this resort that appears to start at the ownership level which we have been told is different than other AM Resorts. As a business owner myself, I can see that they are doing everything possible to squeeze as much revenue out of the least investment possible at this resort. From staffing to resort layout and finish quality it is several levels below the other resorts. To say the least, we were incredibly disappointed and upset ourselves for choosing this resort verses others. During our stay as we spoke others at the resort the general conciseness was the same...the weather was beautiful but the resort just fell short in almost all categories. We are normally very easy to please and usually content with resorts that we visit but this one is just not good. We did not speak with anyone down there that would ever consider returning. I believe Dreams has problem on their hands with this place. I you are considering going to the La Romana area (which is beautiful) book your stay at the Dreams La Romana, do NOT stay at the Dreams Dominicus they are even close to the same. You will regret the Dreams Dominicus.
I have to say I was sceptic going to this resort after reading some of the reviews however I was very impressed. Yes it is a new resort so there are some kinks to work out but if you have a problem the staff is there to help right away. The food was amazing! Every restaurant and buffet was great. My only recommendation is if you have a family get to the restraints right at 6:30 when they open for fastest service. Drinks were great. One thing to remember is everyone is on what I call island time. It does take a little longer to receive drinks and service then what we are used to but I think it's just the culture. Overall it was great relaxing trip we had a great time and can't wait to visit another dreams resort.
The resort is beautiful. There is construction going on directly across the street, expanding the resort, but I really didn't hear any noise, or was bothered by it. Airport transfers by Amstar was great and highly recommended! Upon arrival at the resort we were greeted and promptly pitched an opportunity to view a 'presentation' at a sister resort for spa gift certificates, etc. We obliged and it was a sales pitch to become a Preferred member, similar to time share presentations. We went on a rainy day, we got breakfast, pocketed our spa certificates and declined. I didn't really appreciate this,as I was not expecting it, but the free massage was great. The staff, all we encountered, were exceptionally friendly. The resort is well maintained, and seems to have upgraded recently - walk in shower, etc. The many pools are well maintained and lounges aplenty. Staff does put towels out in the morning so don't feel like a chair is unavailable unless there are personal affects accompanied by towel. Lounges at the beach are also available, some with umbrellas, and if you need something moved the staff is quick to help. Bar staff was attentive so you didn't have to leave the beach to get a drink. the Entertainment staff is excellent. There are always things going on. Definitely check out the daily activity schedule if you're looking for things to do. The service in the restaurants was eh. Buffet breakfast was typical, nothing special. We wanted soda and juice rather than coffee in the morning and initially service was great, but as the week waned so did the service. Danny, however was always hopping and very pleasant and eager to please. There were days when we requested beverages and they never arrived during out meal. The Asian (hibachi) restaurant was the best in my opinion. We opted for the hibachi experience. The food was as expected, the entertainment great, but the seats were so low you couldn't see the check cooking. Food was plentiful. The Italian restaurant had impeccable service, but the food was mediocre. The Grill was just ok. Nothing to write home about. Lackluster service and portions so small they should have been appetizers. We tried to get to the French restaurant one evening and the hostess was awful, rude and nasty. Initially we were told 30 minute wait. So we did. After 55 minutes I approached her and she ignored me for 5 minutes while conversing in a foreign language with another worker. Then when I asked her how much longer she told me there were 4 people in front of me, all of whom showed up after me! One of those people was as taken aback as I was and decided they were not going to go in before us since we had been waiting longer. We both left, and they lost 9 patrons that day. She was downright rude when addressing us and I cannot recommend that place because she was back the next evening, even after I complained to management. Overall it was a beautiful location (resort, not so much outside the confines of the walls) and a much needed vacation. Would I go back there, probably not.
The hotel and beach are almost perfect, but make sure to stay away from the tropical view rooms looking out onto the forest on the entire left side (if facing the beach/pic attached). Otherwise you are staring out onto an unpleasant barbed wire fence that looks more like a prison than a resort. Further frustrated that paid for a preferred room which comes with snacks and coffee included, but I unfortunately didn't get any snacks or coffee until the last day after repeated attempts to ask management and being told it is on the way. I was eventually given two coffee packets by a nice gentleman who walked them over after asking the fifth time, but unfortunately the good chap didnt bring creamer, sugar or stirrers, so i guess about 30% satisfied on that one. For the most irritating part of the trip and something I am still dealing with, the bill. I bought two pairs of snorkels at the store and ended up adding something to my purchase, and the clerk accidentally rung me up twice for over a hundred bucks worth of stuff. Upon checking out the staff couldn't figure out what happened and after waiting for about 40 minutes I had to pay the full amount and was told to try and call back to get it figured out. I have now spoken to two people who are apparently trying to figure out the issue and refund the incorrect purchase, and was told I would hear back by email, this was three days ago now. I obviously haven't heard from anyone and when I called back nobody has a clue what i am talking about. Other then that the beach is perfect and the food is actually the best ive had in dr all inclusive resorts. Paradisus didnt even come close although the rooms and resort structure itself was more impressive. Drive is also a bit far from sd airport, 90minute drive approx
Pros Staff nice and friendly Multiple dining options Quiet area - if you're trying to get away from everything Locals not aggressive or bothersome Fridge stocked daily. Bottled water supplied Gym is nice Night time shows - superb in variety and quality English speaking staff was accessible Cons Too new- much work left to be done Room Phone never worked 5 days 4 nights Fridge didn't work first 2 days. Then cooled a little Had to walk to front desk for any assistance or room service Paid for preferred $0 value for my money Totally regret going to this facility Beach steep decline not much walking space Family resort but no babies allowed in French restaurant Preferred lounge has no fans - hot and miserable Minor flooding with little rain Curfew for pools 6pm Non smoking faculty but people were smoking everywhere If you really really really want to go here WAIT 2-3 years. Seriously!
Not premium liquor saw staff pouring zero vodka into absolute bottles twice. Plenty of staff just didn't do anything very lazy and slow. Food was horrible. Only ok meal was the japenese. Smell of sewer near building 59 at night time watering the grass.
I would have probably given all 5 stars for everything if I paid half or even 60% of what I did. Brand new facility - too much not yet completed. Paid for "preferred" got "punked". For example, Room Phone did not work the entire 5 day 4 night stay. We had to walk over (far) to the lobby from our seaside room to order room service etc. Otherwise... Beds were cozy and clean. Pillows soft resort standard. Toiletries sufficient. Cheap Caribbean rep at airport was awesome, spoke enough English. He then coordinated with Spanish speaking driver who was an older pleasant gentleman who we were able to Spanglish with on our drive to dreams Dominicus. Staff at facility greeted us warmly with cold hand towels lol. Really no issue with the resorts staff one bit, they were perfect! However, the cheap Caribbean rep in the lobby (not the amstar rep) was rude, overly dramatic, argumentative... He seemed spiteful and untrustworthy. We decided not to book any excursions with him. And dreaded him sabotaging our airport rides. We realized a day later than ideal that there were multiple amstar reps around that could assist with tours. The event coordinator / restaurant manager / whatever the title of the person that did the decor for our main dinner did a phenomenal job! The nightly shows were on par with cirque de sole, Disney, universal etc. We did the 3 hour 'timeshare' lunch talk for the $100 leisure cash and used it toward our city tour with runners adventures. There were 38 total in our tour group. Other tourists were staying in Punta Cana. It was well organized. Thoroughly enjoyed it. Except when we got wet in our buggy ride from the drop off point. The driver from the hotel to the airport was pleasant on time professional. Beach is a steep decline into the water not much walking room. Few locals selling their wares. They were more of a welcomed distraction than a bother. Nice little gym. Didn't try the spa. Others did and liked it. Overall great potential as a family friendly resort. Still lots of work to be done. But - the French restaurant doesn't allow babies... Few staff members, usually supervisors speak English. The rest try, and are very pleasant and helpful in finding a good translator. Main let downs - facility & cheap Carribbean rep in lobby. I did not get the value for my money. I'm not a drinker, not a glutton (tried and failed miserably) so I couldn't eat and drink my money's worth.
This was an amazing trip for our graduating Seniors' sons Easter break vacay. From the moment of arrival at this luxurious resort, we were warmly greeted with friendly smiles, cool spa like facial hand cloths and inviting hospitality. The extensive staff, accommodations, amenities, decor, overall sanitation conditions, beaches, pools, you name it was very impressive. The staff (from upper management to housekeeping & beyond) worked ARDUOUSLY 24/7.from stem to stern (whether behind closed doors or openly), overextended themselves to assist & provide exceptional service even if it wasn't their assigned area & we give grateful thanks. They didn't have to, it was well received and appreciated. The restaurant cuisines from Asian, Italian, French, EXTENSIVE buffet options were all to die for. We consider ourselves very fortunate & blessed to have enjoyed it immensely, though its unfortunate the existing impoverished living conditions of the country & of its' residents. Throughout the duration of our travels we felt safe, both in pairs or groups when off site & never felt threatened nor concerned for our safety in any way. We were also pleased by the entertainment group led by Fifi, Tata & additional staff with Karaoke, stage shows, games, poolside activities, & so much more. In addition, we participated in off site excursions such as Dune Buggy, ATV- ing, as well as, onsite personalized Snuba tutorial from certified Instructor Berlin (combination of Scuba & Snorkeling). We had a phenomenal night out at highly recommended Coco Bongo nightclub & Theater Show, which topped some of the Big Apple's aka New York's Broadway shows which I've been fortunate to endure over the years, as a native New Yorker. Would WE do it all again, heck YEAH !!!!! in hopes of returning soon in the near future. HASTA LUEGO.
Overall it was a very good stay and we enjoyed our time at the resort. There were a few bumps that made the trip good instead of great. To begin, the rep did not have our info when we arrived at the airport, so we had to wait for the next van. No fault of the resort, but apparently how the rep booked our vacation caused this. After over 10 hours traveling, you kind of just want to get to your room. The ride from Santo Domingo is about an hour to an hour and a half. So if you do shared transportation, this could be longer because they will stop at resorts on the way. When we finally arrived, we were greeted very warmly and received a cold beverage and towel and led to the check-in desk. Have a copy of your confirmation, for some reason they want one even though they have your info. Check-in was easy, they took our bags and then we were led to a golf cart where we received a tour and then brought to our room. We weren't sure at first, but our room did not seem very cool when we arrived. We thought maybe the air hadn't been on. Being exhausted, we ate and turned in very early. Throughout the night we could hardly sleep because our room was so warm. We also then realized our refrigerator did not work. I went to the front desk and reported and then we went about our day. After returning to the room mid-afternoon the problem was still not fixed. It took a few more phone calls, but finally we got moved to another room and it was a world of difference. The rooms are lovely, although if you look closely you can see that some of the finishes (paint, molding, etc) were rushed and a little messy. Not a big deal, but its there. If you have a swim up room, the pool is not private. People are walking past your pool and you share it with 2-3 other rooms. We even saw some kids walk over the shrubs to use someones pool. Still a nice touch, but you may be disappointed if you were hoping for privacy. Food is ok, not great, but you can find enough things that are good and even worth seconds. The coffee is amazing, loved the 24 hour coffee shop. The water is BEAUTIFUL! I've stayed in Punta Cana and to me it doesn't compare. The beach is nice, but a little steep with some rocks in the water. The staff was very quick with drink service on the beach. I didn't see a real benefit to the preferred club, other than the lounge, but maybe there were things I wasn't aware of. The entertainment staff tries very hard and do some great dancing. You can tell it is still a new resort and they are still working on a lot. The place were the shows are held, is not finished yet, but once they get dancing you don't notice. I think they need to get a little better at spraying for bugs. One night there was an infestation of flying ants. They were everywhere, on the lights, in the pools, on the balconies, etc. The night show was going to be by the pool but no one could stand being out their, so they had to spray again before the show started. I also noticed we got a lot of mosquitos on our balcony. This made it hard to ever sit out there and it always seemed like one or two got in our room when we opened the door. I definitely came back with a few bites. I think this is a great resort for couples, it was very quite and relaxing. I never felt over crowded or that we had to wait. Just enough to do if you are low key. On an average day, we ate breakfast, went to the pool, ate lunch, (pool, beach, or nap), got ready for dinner, ate, watched the show, and had drinks by the lobby before bed. There is a club on property, but we never checked it out because we had a kid with us. Keep in mind, if you do not speak Spanish, the resort could be challenging at times. There are enough staff that do speak English, but there are many that don't, or not very well. Again, having been to Punta Cana, most staff speak pretty good English, so I was surprised here. I speak Spanish, but most in my group did not. I would return to the resort, especially after it has had more time to work out a few things.