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Dreams Delight Playa Bonita Panama

Central America | Panama Our Rating rating Details
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Customer Rating 28 Reviews
Value
 
3.4
Service
 
3.1
Beaches & Pools
 
3.4
Dining Options
 
2.7
Room Comfort
 
3.8
3.3 out of 5
"Our reservation was switched to Westin which is next door to Secrets. We had a great time @ Westin." – Archie07
17 out of 33 (52%) customers would recommend this product to a friend.
The resort dog...tears Secrets Playa Bonita in Panama's

All Dreams Delight Playa Bonita Panama Customer Reviews

1-10 of 28 reviews. Sort by
June 28, 2016
Can't recommend

Just returned, stayed June 17 to June 24th.This may be lengthy, BUT VERY INFORMATIVE. This resort is beautiful, HOWEVER, the services and food options are horrible. I'll start with the CONS: Secrets offers an upgrade called the Premier(or Premium)package, DON'T PURCHASE IT. They do not have all that they say comes with the upgrade. Our in room mini bar liquor was NEVER restocked even though we asked and then complained. The Premier Lounge that they said would be available with the upgrade, that you can get top chef liquor and hot and cold food when the restaurants aren't open yet, DOESN'T EXIST. Ok, there was a room (empty) that they said was the Premier lounge but it wasn't quite done yet. We found this out the first day when we got in and was told lunch started in about an hour in one of the restaurants, my husband was hungry so I asked where the Lounge was an the worker had no idea of what I was referring to. We then asked another employee who told us it will be opened the next day. 3 days into our vacation, we were told it was under construction and will not be opened. Why offer an upgrade AND TAKE THE MONEY when you can't deliver what you advertise. The restaurants are a joke. Just know, when you order, you should order 2 plates per person, the portions are for a 5 year old. and there aren't many options to choose from on the menus in the specialty restaurant. The Best meal I had was the Caesar salad with shrimp at the outdoor restaurant. Room service, where do i start. The food was better, however, They NEVER got our order right, many of the guest were actually discussing it and cracking jokes saying "if you want a burger, just say you want pizza and they will deliver a burger", this turned out to be kind of accurate. What we finally learned by the 3rd day, was to order 4 different meals and we would end up with what we wanted. We (we were with another couple) were always told by Dax at the front desk that a manager would speak with us at a certain time, each day he told us this, we never saw the manager. No one EVER went swimming in the ocean, its to rocky and do not expect a pretty blue ocean, but it is nice to sit on the balcony and look out on it. In our friends room, their bath tub/ jacuzzi wasn't cleaned for 3 days. The only buffet is at breakfast, with limited options, all lunch and dinner meals are with the specialty restaurants which leave you hungry...A far cry from other all-inclusive resorts. I am most angry about splurging and paying for the upgrade, something they couldn't deliver on.This resort is VERY BORING, I'm 52 and my husband 57, even for us it was boring. It is a resort that "caters to lovers and is for relaxation" so if you're looking for excitement in the evening or during the day, this isn't the resort to go to. The nightly entertainment is a singer with their guitar in the lobby, seriously, lol. ok, maybe a singer and someone blowing the flute. Rumor has it, this resort is closing to get itself together at the end of the month, yeah, after I paid all my money on a mediocre vacation. Now I'll give you the PROS: PROS: The room was okay /nice, the bed was very comfortable. The resort itself is very clean. Best employee was Raphael, a waiter. I seriously did enjoy the rest despite all the cons, as I was really stressed and needed the vacation. My friend said the SPA was awesome for her massage. I went on the nature walk/tour at the hotel and saw a couple of sloths. A baby alligator got into one of the little water wading pools, it was exciting watching the workers capture it. Overall, while I did enjoy other parts of Panama, at this time, there is NO WAY I could recommend this resort. Out of the 30 years that I have taken 1-2 vacations a year, this is the first horrible review I have had to give. Between them taking my money for an upgrade and them leaving us to eat out elsewhere do to the lack of food, I would recommend putting your money on another resort... My first and last time EVER going.


51 of 52 found this helpful
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Overall Rating: 3
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: Arizona
Age: 45-54
Travel: 1-2 trips/year

July 12, 2016
A Good Deal But Don't Stay Too Long

The staff was friendly and helpful, the room was very comfortable. The Beach and Pool should not be one option to review because the pools are nice warm and comfortable and enjoyable but PLEASE keep off the Beach; sand flies will eat you alive, its dirty and rocky definitely not the clear blue waters you'd hope for on a vacation. The food and dining options were very good but if you stay more than 5 day you may get bored of eating the same few dishes at the 4 open restaurants. All in in its a good deal and please try the spa, it was one of the high point of this resort.

A Good Deal But Don't Stay Too Long A Good Deal But Don't Stay Too Long
12 of 12 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Brooklyn NY
Age: 35-44
Travel: 3-6 trips/year

April 12, 2016
Great resort

We had a great time at the resort. The service was awesome with the staff going out of their way to provide us with what was needed. They all were fantastic including bartenders, housekeepers, and the activity team. The staff was also very professionable. Loved the daytime entertainment however we have been to better nightly shows. The infinity pool was nice and loved there being a swim up bar. The ocean was rough and rocky most of the time. When the tide was in it was more enjoyable. The location was close to the forest so we were able to see sloth from the balcony along with monkeys. The hike was very educational with Geoffrey pointing out the wildlife and vegetation. Overall the resort definitely was a thumbs up!

Great resort Great resort
9 of 9 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Iowa
Age: 55-64
Travel: 1-2 trips/year

February 9, 2016

Overall the place is nice. It seems like there was a shortage of food. Only two restaurants were open per night, They served the same food for breakfast and lunch everyday, The menu didn't change.The dinner portion was so small that I had to share my food with my mother for fear she may go to bed hungry. I ordered extra plates after the third night but the portions were so small that it didn't matter. I would recommend the place if you're on a diet. The beach: we couldn't swim because the water is polluted. That was a major disappointment for me because I chose a resort with beach access for the swimming. The pools are nice but not that big so it got very crowded during the afternoons. The staff were great. They were all very friendly and accommodating.


7 of 7 found this helpful
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Overall Rating: 4
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: new york
Age: 45-54
Travel: 1-2 trips/year

February 26, 2016
Not ready for prime time

This new Secrets resort is not up to the standards of others in their line. The good: The grounds and pools are very nice. The people are extremely nice. The Bad: The service is at best, poor. They are seriously understaffed at the pool bar and pool service is almost non existent. Food quality is average, but service is, again, poor at best. It observing the interactions between staff and guests, if I had to guess, the staff truly wants to help, they just don't seem to know how. We have not been to a Secrets resort for a few years. This hotel does not meet the standards previously set. Either that or they have lowered their standards for the entire company. In any case, we cannot recommend this resort at this time.


7 of 7 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Denver, CO
Age: 35-44

February 9, 2016
Need 4 More months of training

This resort just became a Secrets in January 2016, they should have waited 4 more months to open. We did not have high expectations, since we do not do this often, but...... They have a great deal of service related issues to work out. Our mini bar was not restocked unless we went to the lobby to ask for it. They never answered the phone for room service, we were told the new rooms have iPads to order the food, but our room was not renovated yet, although it was still a nice room. They cleaned our room at inconvenient times, like in the evening after we spent all day at the pool. The restaurants took forever, we did not have one meal that was under 1:45. Much of the staff does not know English well, it made ordering food at the restaurants very difficult. The poolside service was almost non existent. We ordered a few times and they never brought what we ordered. Overall it was frustrating experience in regards to the service. The pros, the weather was great. The transport from the airport was excellent. Both ways they spoke good English and told us many interesting facts about the city.


9 of 10 found this helpful
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Overall Rating: 2
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Kalamazoo, MI
Age: 25-34
Travel: 1-2 trips/year

May 23, 2016
Nice Resort but worst service ever!

I have traveled the world and been to many, many all inclusive resorts. The service my best friend and I received at this resort was beyond disgusting. Not only were we not treated respectfully but nor were other guests who we met. This resort use to be the intercontinental and recently purchased by Secrets... they have a long way to go before it is Secrets quality. I have stayed a Secrets resort in Jamaica and the service was fantastic! Unfortunately, I can not say the same for this Secrets. They say they have 6 restaurants but only 1 or 2 were open every night and we had to ask around to see which restaurant was open for dinner. The food was average there were not many options at all.. most all inclusive resorts have many options and usually your plate is overloaded... not our plates. I felt like I was on a liquid diet. Also watch out for some of those waiters... they are pretty crafty! They would come up to us and say "no pressure, but if you plan on leaving a tip please let me know as other waiters will grab it off the table" that is there way of asking for a tip... how rude! Most of the staff does not speak English, which we had no issue with as we are going to their country... but we do have an issue with disrespectful service, meal selections coming out wrong numerous times and the negative attitude of the staff. It was like none of them wanted to be there... One evening during dinner, after waiting 20 minutes, I had to get up and pour our water for us and for the table next to us... the staff was to busy talking and laughing with each other... and nope, the resultant was not full... total of 10 of us in there. The rooms are very nice... we were on the 3rd floor and had a nice view but the beach is horrible. Not one person during our stay laid out on the beach because it was disgusting. Everyone hung out at the pool during the day and at the hotel bar at night. For entertainment there was a piano artist that came in a few times for a few hours but that was it... guest just ended up drinking together and mingling which was nice. The best drinks are made at the lounge bar not the pool side bar! From the number of other guests we met, not one person said they would come back to the resort or even recommend the resort. Like I said earlier, I have traveled the world and have always passed on my recommendations of places to stay and places to stay away from... this resort is one I would not travel back too...


9 of 10 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: Atlanta
Age: 35-44
Travel: 3-6 trips/year

June 28, 2016
not what I expect

Been to other AMResorts, but this Secret resort is not up to par. The activities that they post everyday is never scheduled or done. Bars was never on time opening nor the bartenders know the drink of the day. If you want quiet and not do nothing at all, this is the resort for you. If you do choose this resort, please bring something with you to fight the nats. Their bites is very uncomfortable. Also, the whole time we were there the beach was not in use because of the red flag caution. This resort really needs to improve their customer relationship with the tourist.


5 of 5 found this helpful
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Overall Rating: 2
Value
 
5.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Mandeville, LA
Age: 45-54
Travel: 1-2 trips/year

February 8, 2016
Not a Secrets Yet...

When we booked this vacation we understood it was a new resort. In our mind that meant that it was a "New" resort possibly with unfinished areas or landscaping. What we found when we arrived was totally different. It would seem this was a resort that had closed and re-opened, or one that had gone into severe disrepair. It was very obvious which of the staff had been brought in from other Secrets Resorts. Unfortunately there were very few of them... Our room seemed fantastic at first, with a great view of the resort and beach. That opinion unraveled quickly as we started to unpack. It started with annoying "chirp" from the smoke detector that needed a battery. The floors were so filthy, they turned our feet black. There wasn't a single hanger in the closet, and the mini bar had not been turned on when it was stocked so all it's contents were the same 90+ degrees as the room. The power in the room had not been turned on long enough to charge the phone, making it impossible to call for assistance. My wife decided to take a shower while I worked on the "problems". That didn't have the desired effect since the bathroom was in worse shape than the room. With no hot water, a broken toilet seat, the fan hanging from the ceiling by it's wires, and no hair drier the day was going downhill quickly. When the phone had charged enough to call the desk I found the operator spoke almost no English, and the responding help spoke none. I made several calls trying to get what we needed until the operator, who we were told to call if we needed anything said, "I can't help you with all your problems"! It was time for a drink... The next day we worked our way up the chain of command, and were given a new properly functioning room. Not Everything Was Bad With the Resort. Beyond the terrible and extremely slow service we found the food to be fantastic. I would hope as time goes on there will be more day to day verity at the breakfast buffet and restaurants. The drinks are better than average with premium liquors available. The wines poured under the "all inclusive" umbrella were good, and there were very nice wines available by the bottle at extra cost. The beach and pools were clean, and well maintained. With the constant security in place, we felt comfortable leaving our belongings on the beach while we went to lunch. Will we go to another Secrets Resort? Maybe. Would I recommend this Secrets Resort? Not before 2017...


9 of 11 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: New Hampshire
Age: 45-54
Travel: 1-2 trips/year

May 17, 2016
Disappointing

I selected this resort because secrets had a good reputation. The resort listed 8 restaurants & bars. Breakfast was good. Lunch was a decent buffet. Dinner was not good any nights. There was only 1 restaurant open each night & a few nights that restaurant was a buffet. I was looking forward to good dinners at the"8" restaurants but neither my girlfriend or I enjoyed any of the dinners. There was only 1 bar open at a time . There was minimal entertainment. The bars had a selection of 4 local Panamanian beers but unfortunately there was rarely more than 1 beer available. I paid for the upgraded preferred plan because I was supposed to receive imported beers & premium liquors. The preferred lounge was not open at all during my stay. There was no difference in what I received from what everyone else recieved. Don't get the preferred plan. The staff was nice & trying their best. There seemed to be a lot of confusion in general. The resort is fairly new so they are probably trying to figure things out. Panama is beautiful & interesting. I felt safe walking around panama & the people were friendly. I do not recommend this resort until they hopefully figure things out.


4 of 4 found this helpful
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Overall Rating: 2
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: Philadelphia pa
Age: 35-44
Travel: 3-6 trips/year