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Crown Paradise Club Cancun Reviews

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Customer Rating 174 Reviews
Value
 
3.9
Service
 
4.0
Beaches & Pools
 
4.2
Dining Options
 
3.4
Room Comfort
 
3.6
3.8 out of 5
"good people, good drinks, good food, a lot of activities for the kids" – vperez1976
151 out of 204 (74%) customers would recommend this product to a friend.
Picture from my room at arrival afternoon View From Room our room View from room 1144 from balconey view from our room Panoramic view from our hotel room. We were in room 1608. Best side of the hotel. A view from our room. Lobby area before dinner Kids club waterpark Sunrise view from our room me and wife Main Pool Two water slides Morning before leaving Cancun View from our room! Beautiful!!

All Crown Paradise Club Cancun Customer Reviews

1-10 of 174 reviews. Sort by
March 21, 2013
FAMILY VACATION

This resort is best suited for families, and not honeymooners or couples who want privacy, and romance. Dont get me wrong, this resort is jammed packed with things to do, and even has "adult only" areas..... but lets face it.... there are kids, teens, parents, grandparents, and family members of all ages running around, and filling the resort, so if you want to "honeymoon".... you should go to an adult only resort that caters to that experience. FOR FAMILIES....... this place is fabulous! The food, and restaurant selections are plenty, and really good. We highly enjoyed the "Wayne's Boots" (steakhouse), and the Fisherman (seafood) restaurants. We also really loved the main buffet (had everything under the sun), as well as the "snack shacks" by the pool...... chicken nuggets with ranch dip, fish-sticks, burgers, hot dogs, fries..... its a parents "heaven" for those who have picky little eaters. Of course having the "all you can eat" ice cream carts were great too! As for the rooms...... they were clean, and nice. We loved having the bunk beds for our daughter, who doesnt have a bunk bed at home (a reat treat for her to sleep on the top bunk). This resort isnt a 5 star "fancy" place,,,,, but it is clean, and very nice - again, caters to families. You could compare the rooms to a Marriott back in the USA.... not a Hilton, or Ritz...... but definately compareable to a Marriott standard room. My husband & I prefer a softer bed, so we requested a foam pillow top for our King.... as well as extra pillows. We also like to crank the AC down, so that the room is icy cold.... so we requested extra blankets too. Here is a tip...... although this is an all-inclusive resort, and tipping is not required..... we found that if you tip housekeeping, and the room service guys & gals...... they will really go the extra mile to make sure you & your family have the best service, and cater to you "quicker" than other families who dont tip. On average, we left our housekeeper $3.00 US each day (with a note to say "Gracias"). For the room service guys... we always gave them $2.00 US anytime we had room service. Each room has a mini fridge...... so stock up on the botteled water!!!! Room Service will bring you 6-8/day if you ask for it! ACTIVITIES......... put-put golf was fun (windy, but fun)..... the rock climbing, water slides, and zip lining were also fun... sure to bring tennis shoes, and make arrangements ahead of time for the zip line, and rock climbing, becasue a waiver must be signed, and they only have it from 10am to 4pm. All of the pools were clean, and fun - nothing tooo deep - no diving anywhere. The pools were a little cold, but you get use to it, and it does feel good when the Cancun sun is beating down on you! The Kid & Baby Paradise zones were really awesome..... our daughter is 7yrs old, and she loved it! Each night of the week there is a "show"... we attended two of them..... one on the beach (my favorite) - a "fire show" with dancers, and live music (AMAZING). We also attended the kids show one night in the theater. Our daughter got to dance on stange with other kids, and jump around, and meet fuzzy characters, and clowns, etc... she loved it! Three days per week, there are peddlers that come set up tables in the lobby to sell their goods...... clothes, jewelry, pottery, leather goods, cigars, purses, artwork, all kinds of Mexican nic-naks & suvineers. These peddlers will negptiate prices with you..... they start off REALLY EXPENSIVE, so you have to be good at haggling. For example - one guy wanted $300.00 US for a pair of silver earrings with a green-blue river stone in them. CRAZY!!!! I can get those in the US for $25.00-$35.00!!! hahahaha! Just keep talking them down until you get the price you want! If you dont like to "bargin, and haggle" - the resort also has some gift shops & stores (jewelry too) to shop at....... however, these prices are fixed...... therei s no bargining at these shops - they also sell medicines (like Tylenol), and smokes (like Marlboro), and stuff like that. HOTEL - be sure to take US money (plenty of singles $1's), but the hotel DOES have two ATM machines - one for Pesos, and one for US money. On average - $1 US = 10-12 pesos, DO NOT LOSE your room keys, pool towel cards, or room safe key.... or you will be charged. I kept all of these items in a zip lock bag, down in my purse the whole time. I made sure my child, and husband had nothing to carry or worry about except for thie towels, and sunglasses. LOL! All in all - this resort is really great - we would go there again for sure! I would highly recommend this place for families wanting to have a nice, clean, safe Mexico vacation with a slight elegant twist. You can always add excursions to your vacation, and if you do - book it through your travel agent - such as Cheap Caribbean. TIP - take the bus, not a cab if you leave the resort to go on a jungle tour, or waterpark, or dolphin excounter, etc.... cab drivers will charge you an obsene amount of money, and the bus is only $1 US per person, and will come right to the entrance of your hotel (very little walking to a bus stop). HAVE FUN!!!! AND DONT FORGET YOUR SUNBLOCK!!!!! SPF 50+, and reapply over & over - you will still get a tan! Keep in mind, you are closer to the equator! The SUN is VERY STRONG!!! We didnt apply enough our last day (our own fault) and got sun poison with blisters. Please be careful! ALSO - DONT EAT OR DRINK ANYWHERE OR ANYTHING OUTSIDE OF YOUR RESORT....... there is no FDA in Mexico!!!!! Fruit with skin (like an apple or grapes, etc...) havent been washed like they have been within the resort!!! BOTTLED WATER ONLY TOO!!!! VERY IMPORTANT!!!! One last side note...... almost all the people who work at the resort speak multiple languages.... english, spanish, french, polish, german, you name it! It was very impressive!


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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Top 100 Contributor
From: Charlottesville, VA - USA
Age: 35-44
Travel: 1-2 trips/year

January 9, 2012
Clean facility, good entertainment, food ok

Here is my review on another travel site: We returned to Cancun after 12 years. Last time we stayed at Moon Palace, but this time with two kids we decided to go to Crown Paradise instead. As usual, I read a lot of reviews here before taking the trip. To my opinion, CP has both good aspects and aspects that can be improved. I will start with the good first. The facility at CP is not new but it is very clean. The cleaning staffs at CP worked really hard to keep the place spotless. They wiped each beach/pool chairs and tables every night. Every morning they spent an hour to clean each pool floor (yes, I got to wait to do my morning swim). After the rain, they swiped any puddle around the pool areas. Every time you finished with your cups or dishes, someone was there to take them away. If you paid attention you could see them constantly cleaning restaurants windows, repainting walls, repainting signs. I noted that at the time we were there the resort ran at full capacity but there was no empty cups,dishes,straw or even dead leaves around the resort.. Room service was good as well. On the second day they left us only 2 bath towels for a party of 4, but after we called front desk to get more towels, they brought us plenty everyday for the rest of the vacation. The pool towels were thick and of very good quality, you could exchange with a fresh one anytime. The second nice thing about the resort is the entertainment crew and the nightly shows. CP has a show every night, each one has a different theme. The shows at CP were very well designed and were very professional-like even though they were performed by the staffs. They have Mexican Folklore Dance Night, Circus Night, Musical (Grease) Night, Fantasy (Fairy Tales) Night, Movie Theme Night, Michael Jackson Night and Music Award Night. It started at 8 and ended around 8:40 - 9:00. The dances were very well choreographed. The costume/stage changes were done in a way that we had a continuous performance all the way to the end. I agreed with another reviewer here that I hope the entertainment crew got good pay because they are very talented, worked really hard, and are good natured people, always smiling and playful with the kids. During the day, they watched kids club, organized activities at the pool, at night they performed in the show and after that they took guests who like to party to nightclubs in Cancun. Now on to the things that have room for improvement. While I found the food at the buffet restaurant to be good, the food and service at Wayne's Boot are bad like in one of the review I read. The buffet restaurant offered 3 hot stations: Italian ( pasta + pizza), mexican and one for oriental dishes. Fruits and salads were plenty but were cut in bulk in advance so if you came in late hours, they were not fresh any more by previous guests manhandling. There were also carving station, deserts and ice cream. At wayne's Boot restaurant, we waited for an hour for our entries and when they came out my daughter's tenderloin steak was way overcooked to the point that it tasted like beef jerky. I had to say that the tenderloin skewers at Fujiyama Restaurant tasted much better and was my daughter's and my favorite. The sushi there were just ok (I am picky with sushi. The fish was too frozen for me). Tempura shrimps and squid rings are good. After the bad experience at Wayne's Boot we were about to chart all specialty restaurants as failure, but decided to give Fisherman (Seafood) a try. Somehow it brought back our confident with better than average food and ok service. But we had a good time at Sans Soucies (french). The service was quick and exquisite, the food was great as well. The waiter even went out his way to make/decorate a birthday cake for us to bring back to the room for our daughter's birthday. Overall I would rank the food above average and would not recommend Wayne's Boot. But you should try Sans Soucies. The kids club while having a nice facility (waterpark), its activities can be improved. First its activities and the nightly show were not well advertised so only a few guests participated.(Only after we asked about the hour of the show that the front desk gave us the flyer - at other resorts I have been, they posted activities everywhere, even left a copy at room door every morning). The kids club also seemed to be short staffed and the activities were usually distracted by the adjacent waterpark where kids came and went. It was a shame because the staffs were wonderful and the kids loved them. Two time a week, the resort invited vendors to come and sell their stuffs in the lobby. It was fun. My room was on the 3rd floor and near the lobby, but I found that the noise from the lobby was really from 5 to 8 PM when they had live band playing. After the nightly show, when the band was gone, the noise was not too bad. The resort did not push you to book tours with its company (Best Day). You could book with them or you could go to the second building lobby to book with other companies there. We booked with Olympus and did not have any problem. There were 4 pools at CP. I didn't go to the adult pool on the first floor, but it looked quite nice and quiet. The semi-indoor pool near the kids club was heated. The main pool was an infinity pool, the water was not too cold. The shell-shaped pools are a little bit cold at this time of the year. Bell boys and room service were very prompt. The resort location is good as it is at the south end of cancun near airport, tulum, xelha, xcaret... In short, we had a good time. If we went back to Cancun, we probably stayed at CP again.

view from our room Kids club waterpark
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: VA
Age: 35-44
Travel: 3-6 trips/year

June 20, 2011
Awesooooooome!

This was my first time traveling to Mexico, actually traveling outside the USA ever. Me being 22 years old going with my aunt for her 50th birthday, we both had an awesome time. We went May 1st-May 6th. Ill try to be as detailed as possible with this without carrying on too much =). When we finally got through immigration there we walked outside (after being stopped and talked to for a timeshare) and i couldnt believe how hot and muggy it was, but thats why were going to Mexico heellooooo... we chose to have a shuttle take us too and from the airport to hotel which i recommend. When we arrived to the hotel we stood in line to check in and Diego took our luggage until we were done checking in, we were then greeted with mimosas which was cool. Then we checked in and was taken aside to talk about yet again a time share, which they tell you they want to introduce the new part of the hotel to you. Really the only reason we agreed to do that the next morning was because of the two for one spa deal.. and two bottles of tequila. We were then placed on the first floor, and the only reason i chose this hotel was because it came with an ocean view room. Even being on the first floor you had a pretty good view of the ocean. The next day after doing the Time share which takes up about 2 hours of your time which we really didnt mind, but we did decline the offer and was still promised our spa and tequila. We then made our way to the swim up bar pool which is for adults only which was located on our floor which was nice. As being an all inclusive resort they sure arent stingy on their alcohol. Julio was my awesome bartender and i was 3 sheets to the wind by 2pm. and having the pool on our floor was not far of a drag to my room.. I do advise to wear LOTS of sunscreen. I made the mistake and didnt put any on that day and was extremely burnt. Peeling was a mess i might add... The food at the resort is ok. At the buffet i really liked the breakfast options they had more than anything. Dinner and lunch was kind of a pick and choose, but it all depends on your taste in food. I for one did not like the butter. They make some AWESOME omlettes there. For all the other restaurants you have to call in the morning to make reservations which we never had a problem with. We ate at the steak house twice and they were ok. I liked the chicken they had more than anything. The mexican restaurant was really good i had chicken fajitas. One of the days we decided to take a day trip to Chichen Itza which was cool i recommend that too. The beach is amazing the water is sooo blue. This place was very kid friendly, but you could still enjoy your time and not get trampled by a bunch of kids. the main pool is huge so there is plenty of room plus they have 5 other pools. one is covered and inside in case you didnt want any sun or any people actually, which we enjoyed the next day after being burnt so bad. The rooms were very comfy and you get a nice sea breeze all day and night. The mattresses are kind of hard so if you like soft ones like me you wont like it. They kept our rooms very neat and clean. The service there was great we never had anything bad to say, and Julio did remember me the next day after that drunken afternoon. My name was from him was "tequilaaaa!!"... ya.. no more tequila haha. I would recommend this resort for anyone wanting time to relax and have a good time all at once. We plan on visiting their other resort in Puerto Vallarta next year. I cant wait to go back i honestly love it there in Cancun but would like to see other places. two thumbs up for this resort.

Main Pool View From Room
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Antioch, CA
Age: 19-24
Travel: 1-2 trips/year

August 7, 2010
good for kids and heavy drinkers

Our first room had dead insects all over the bedding, so it was a bad start. The elevators were also broken. The view was beautiful, once we got a clean room. The manager was a bit of a tyrant to the maid and we were horrified. The beach is mostly eroded away, and a little rough, but Okay for us. The pools were beautiful. The kids club was exceptional, and my 7 year old son had the time of his life there. He was there from 10 AM until dinner and then back until 10 on most nights. The staff spoke English in fact two of them were from England. The entertainment was hokey but cute, the staff from the kids club were the performers, and they were adorable; our son got a kick out of seeing them sing and dance. The buffet was pretty bad, the only restaurant that was good, was the Mexican one, rightfully so. To get reservations, you need to be pushy. The booze flows constantly, so if you like to drink and don't care about food, it is a great choice. It is also a great place for families. The concierge was often unavailable and we were constantly subjected to salespeople trying to sell timeshares there. There are several gift shops where you can buy almost everything, and there is an ATM on site. There are some ruins across the street that are awesome, but the mosquitoes are everywhere.

our room view from our room
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Overall Rating: 3
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: Long Island, NY
Age: 35-44
Travel: 1-2 trips/year

August 26, 2012

All the workers were very nice. The exception was the food. The best place to eat there was the Mexican restaurant All drinks are very watered down. The liquor was all watered down,including each bottle. ex. Bacardi rum, it is not Bacardi and there for they are filling the bottles their way. If your gonna drink drink the bottled beer. The buffet is indoors and there is enough to pick through. It's a good place if you have kids. The lifegards are right there watching which is good. We did have to see the doctor who is right on the premises, he was great. we felt secure. Bring a l;ittle tipping money, it goes a long way if you know what i mean. Off property it helps to speak Spanish we rode the buses to shop, stay within the decent sections. Further away is dingy and not worth it. I have to admit we had a blast. Kids and all. Everything was very clean at the hotel. Rooms immaculate. Everything else was also. It was worth it.


8 of 8 found this helpful
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Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: fl
Age: 35-44

July 11, 2011
Crown Paradise Club, Cancun

Our week was good! The weather was pretty nice the entire week, only rained a couple of times but didn't last all day. We enjoyed all the restaurants on the resort. We had a room on the adult only floor and we liked the private bar area on the 8th floor. We only used the hot tub in our room once, it was really a bathtub with jets. We also didn't use our balcony much, it faced east and was in the sun pretty much all day so it was super hot out there. Otherwise our room was adequate. The beach was great! They kept it well groomed and the palapas and lounge chairs were nice. We were very impressed with the life guards. They were attentive and kept everyone safe. We actually witnessed two rescues in the week we were there. Probably our only complaint would be the lack of entertainment after dark. We attended the nightly shows, but quickly realized they were geared toward children for the most part. The shows seemed to be the only thing to do at the resort at night other than sitting in the heat drinking. We would have enjoyed a karaoke bar or a place to listen to music and dance. We also noticed the resort had lots of families with children. Lots of children everywhere! This resort is definitely good for families with children, but not so much for people that want to vacation without kids around.


12 of 13 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Tulsa, OK
Age: 45-54
Travel: 1-2 trips/year

December 29, 2011
Family friendly

We visited Crown Paradise Dec 2011 had a great time. This resort is very family oriented. Food was very good. Only problem we had was getting reservation to the restaurants. We had to make our reservations two days in advance. If you're out on excursion all day and leave the resort before 8 then you're out of luck. Can't make reservations before 8 am. The room was adequate but the king size bed was very hard. My son slept on the pseudo couch sleeper. We looked under the thick pad serving as a mattress and there was just a concrete slab underneath. The service in the restaurants was excellent. Everything in the kitchens was very clean and fresh. My husband said all food preparation was done by the book. Food variety was great with cooked to order stations. All the pool areas were kept clean by constant supervision of the staff. All staff was friendly and helpful.


6 of 6 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: San Antonio, TX
Age: 35-44
Travel: 1-2 trips/year

November 13, 2012
Great Time!

My adult daughter and I both really enjoyed this resort. My #1 requirement is cleanliness, and it was very clean. The beach was beautiful. The people that worked there couldn't have been nicer. The alcoholic drinks were very good. The food was pretty decent, with the exception of the buffet. The buffet was lousy. I was looking forward to losing some weight after trying the buffet, and then we started to go to the specialty restaurants. The trick is make a reservation at the specialty restaurants, and stick with seafood, chicken and pasta. The Mexican restaurant was the best (and I hate Mexican food). The food in the Mexican restaurant was delicious. Stay away from brown meats (i.e. beef, pork) and all the food in the restaurants was good. The oriental restaurant at the pool (lunch time) was delicious. The egg rolls yummy, sushi pretty good, Chicken Fried Rice and Chicken Chow Mein really good. We never tried the nightclub, as we went into town alot (surprisingly safe). After the beach all day, we would end up at the swim up bar pool. That was alot of fun. I'm a "chatterer", and everyone I spoke with really enjoyed the resort also. Room service was very good. We ordered coffee every morning, and it came just at the time I checked on the form the night before. I would definitely go back, and plan on it next year.


6 of 6 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Marlton, NJ
Age: 55-64
Travel: 3-6 trips/year

July 31, 2010
Great getaway

My husband and wanted an all-inclusive getaway week. We picked this resort because it had jacuzzis in the room. We were not disappointed! The room was nice, the view excellent, the beach was great. The buffets were average, but the restaurans were very nice. I would definitely recommend this place!


12 of 14 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Avon, CT
Age: 25-34
Travel: 7+ trips/year

January 17, 2011
Mini Vacation in Cancun

What a wonderful vacation! The service was amazing! The hotel staff was so wonderful.The tour company was very helpful and friendly.The room had some issues with the bathroom, a ceiling fan and the beds were very uncomfortable. Swimming with the dolphins at Wet n Wild was incredible. Bring your credit card with to the park to purchase a DVD and Cd of photos of the dolphins! Overall it was a relaxing and wonderful vacation!


5 of 5 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
2.0
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From: Mpls, MN
Age: 35-44
Travel: 1-2 trips/year