Crown Paradise Club Cancun Reviews

My husband and wanted an all-inclusive getaway week. We picked this resort because it had jacuzzis in the room. We were not disappointed! The room was nice, the view excellent, the beach was great. The buffets were average, but the restaurans were very nice. I would definitely recommend this place!

Our first room had dead insects all over the bedding, so it was a bad start. The elevators were also broken. The view was beautiful, once we got a clean room. The manager was a bit of a tyrant to the maid and we were horrified. The beach is mostly eroded away, and a little rough, but Okay for us. The pools were beautiful. The kids club was exceptional, and my 7 year old son had the time of his life there. He was there from 10 AM until dinner and then back until 10 on most nights. The staff spoke English in fact two of them were from England. The entertainment was hokey but cute, the staff from the kids club were the performers, and they were adorable; our son got a kick out of seeing them sing and dance. The buffet was pretty bad, the only restaurant that was good, was the Mexican one, rightfully so. To get reservations, you need to be pushy. The booze flows constantly, so if you like to drink and don't care about food, it is a great choice. It is also a great place for families. The concierge was often unavailable and we were constantly subjected to salespeople trying to sell timeshares there. There are several gift shops where you can buy almost everything, and there is an ATM on site. There are some ruins across the street that are awesome, but the mosquitoes are everywhere.

Crown Paradise Club had very good service throughout my stay. People were very friendly. I chose the adults only floor, which had a nice room where I could have a continental breakfast and evening cocktails. The beach was nice, although I could have done without all of the music around the beach and the pool (but I understand the need to keep kids entertained). Food was prevalent and decent. There was always something to eat! You could eat well or eat poorly...your choice. A special New Year's Eve meal was exceptionally well done. The resort is toward the southern end of the "Hotel Zone," so if you want to be close to the action, you might consider someplace else, but it also was an easy bus ride from shopping and downtown.

What a wonderful vacation! The service was amazing! The hotel staff was so wonderful.The tour company was very helpful and friendly.The room had some issues with the bathroom, a ceiling fan and the beds were very uncomfortable. Swimming with the dolphins at Wet n Wild was incredible. Bring your credit card with to the park to purchase a DVD and Cd of photos of the dolphins! Overall it was a relaxing and wonderful vacation!

We recently spent 5 nights at the Crown Paradise Club Cancun. We reserved and paid for a Standard Ocean View Room with 2 double beds. We were originally placed in a studio room with over-sized twin beds, no closets and many of the standard amenities missing. The hotel staff insisted the twins were really double beds because they had oversold the hotel. We switched rooms 3 times in 2 days and even though our final room had two double beds (imagine that?!), the air conditioning was malfunctioning and even though we called repeatedly to have it fixed, the room temp was registered at 26C/78.8F. Management did not have the courtesy to address our issues even though we attempted daily to speak with the on call manager. The food is adequate, not spectacular. The Spa is nice and clean. Drinks are watered down, but plentiful. Nightly entertainment was a hit or miss. Check in took over an hour; same for check out.

Nice resort. A bit updating needed in bathrooms. Staff friendly and helpful. My daughter-15- and I went. We just stayed at the resort and sunned and ate. My only complaint would have been that it seems one would have to get up at 6am to get a chair by the pool. No problem getting chairs on the beach at any time. The other bummer was you could only get bottled water through room service. Overall a wonderful vacation and well worth the price.

The hotel although at 100% capacity never felt crowded. The staff was incredible! Friendly and accommodating. First time to Cancun and we will return. Our 7 year old loved the kid's club and it was an awesome break for us to have some alone time!

Thank god for the adult pool area. The combination of spring break and their kid's 12 and under / free promo , made for a crazy and extraordinarily loud time. Beautiful architecture, beautiful weather, excellent food and beverage. Our main complaint is the air needs some work. We were given a fan our last night (no air).

Although a seemingly good family resort, they could beef up the adults only sections and communicate those options up front. The beach is phenomenal and the rooms are comfortable. The food left a bit to be desired. Maybe with children I could have rated higher, but for just adults, it could use some revamping.

Hotel was great, lots of activities for the entire family!