This was our fourth trip to the Barcello at Huatulco. Sadly the state of the hotel has not changed since our first or last visit. It is in need of a complete overhaul of their infrastructure including plumbing, electrical, a/c and room décor. The staff at the hotel are still fantastic, and most have been there for a long period of time and as such remember return guests which is a nice touch. The pool area has been changed so that the activity center is tucked away in a corner. The activities are limited and the activity reps. have a little trouble with the English language. The choice of music played was limited and if I heard any more Christmas carols sung in Spanish by kids who sounded like the Chipmunks I might have stuck a screwdriver in my ear. The guest population of the hotel has changed over the last number or years. In the past the hotel was made up of about 90 percent Canadians and 5 percent American, and 5 percent Mexican. Now the Mexican guests greatly outnumber all others. The two best bartenders were Louie and his "Louie Specials" as well as Vernacio the "Canadian by way of Hualtulco". Two best drink waiters were Fernando and Marcial, both speak English and were very helpful to those who wanted to increase their Spanish vocabulary beyond "banos" and "cervasa por favor" The Krystal Rose in Las Crucisitas is still a very good restaurant with reasonable prices. The food at the resort is of a high quality and the buffet always has something new to try. The weather is still about the best anywhere, with sunshine every day of our 14 day stay and temps in the high 90's (7-21 Dec)but the hotel will have to do some serious upgrades before I would return
The room, location, and beaches were nice, but the food could have been a bit better. Nice to offer options to guests, but also nice to offer authentic food from the area.
Beautiful location, quiet but scenic. Most everybody in the hotel speak very good english. Everybody was helpful and friendly. Checking in was hectic and we were given a dark, lousy, noisy room but upon complain, we were moved to a much better location. The hotel is one of the oldest, very busy and family oriented but people are always trying to be helpful. The buffet restaurant were usually good and well stocked with hot food. The seat down dining was uncoordinated and unreliable, some people got little hand towels, some did not, some times food was perfect, some times it was not. Most of the time food was served warm or lukewarm, instead of hot. They staff were always confusing who order what. They need a system to bring the dish to the person who ordered it, instead of asking, who order the steak? who order the fish? The resort has a great theater! great shows every night, very professional dance troop and MC. Great outings and excursions. Resort does not provide WI-FI and it is very expensive to buy it in-house.