There's nothing I can say other than it has been the best all-inclusive resort experience we have ever had in the Riviera Maya (and we've been to many). A couple of notes, though: 1. The food/drink options are ALL delicious! The quality of the food and personnel was an absolute highlight of our stay. Do try each restaurant if you can. Comparatively, room service meals were lacking in variety. 2. As the resort is located a distance from the main highway, access is via a nonpaved road which floods easily and is in dire need of repair. This was in progress during our visit. 3. Although I don't have young children, I did visit the on-site child care center which was impressive in cleanliness, staff:child ratio, and training of the staff (i.e. one person was a certified lactation coach). EVERYONE goes out of their way to anticipate your needs and to accommodate requests with a genuine attitude of hospitality. A special thanks to Esequiel, the lifeguard, for encouraging my snorkeling adventures! Muchas gracias a todos y por todo!
Azul Beach was an wonderful treat for my entire family. The service was impeccable (the beach butlers were always attentive to our needs). As soon as the ice in our drinks started to melt, we were offered a fresh replacement. They have the best Margharitta on the rocks I've had. The Tequila bar is outstanding, the bar tender never hesitated to offer his favorites.
This place appears to be a fine resort at first. however, once you go to the beach, you realized it has huge deficiencies. It has a small beach for 150 rooms. in addition, there are only 15 cabanas and 5 umbrellas for all the rooms. Cabanas must be reserved a day before by people lining on the beach in front of the towel cabin under the scorching Mexican sun. They usually line up by 230 and by the time it is 3PM, all cabanas are taken by courageous few. What remains behind is lounge chairs without any shades. here is your premium exclusive resort experience. hotel has the title "beach" on is name, but no beach to enjoy. if you are beach seeker, this is not the place for you. In addition, they advertise SPA credit, and when you do use the spa, they refuse to honor the credit during the checkout. Workers are great. Latin restaurant is the best. Asian restaurant is worse than corner Chinese takeout place. Sushi is cold and dry. Roma, the Italian restaurant is mediocre at best. people work hard, but management is terrible. All promises are empty and resort is superficially inflated.
The resort is compact but extremely comfortable and well appointed. The views of the ocean are immaculate and visible from nearly every angle of the resort. There were quite a few weddings during our visit (mid June) which explains the young singles. While the accommodations are definitely grown up, I would not opt to stay here without kids in tow. It's a low-key vibe overall which I liked, but would have been looking for a more festive atmosphere for an adult only trip. The suite was a perfect setup for my family of 4, plenty of room for us to move around and a separate bedroom for mom and dad. I felt the room could have been much cleaner (stains on walls that were easily removed with a towel and bit of warm water, and dust / debris around the bathroom.) but the beds were very clean and comfortable. Food options were decent, though not many fresh veggies to choose from. I thought it was cute, and a first for me to see gerber baby food on the buffet. There was no shortage of high chairs or booster seats for the tots. Service in restaurants was very hit or miss. Some servers were extremely friendly and accommodating while others were borderline rude. My girls ages 6&7 couldn't wait to get to kids club each day. They made several friends and played/swam with them the entire week. Overall, it was a great trip. And I would be happy to try another karisma resort.
We went here with my Wife 16 month old child and brothers family. It was a very enjoyable vacation and the stay was Great. The two things I will point out that are exceptional and you will not find in any resort in the area without an upgrade are the rooms which are AMAZING. we got the ungraded Junior Suite but there was nothing junior about it it was little a lavish condo. and The service. The Service is phenomenal, they don't even let you carry your plate to your table they carry it for you. The waiters are top notch. Overall you will have a great and relaxing stay at this resort. Small emphasis on alcohol and more emphasis on relaxation. A+++++
The staff went out of their way to make sure we were happy with every aspect and they left a message each day to remind us to report anything we needed. The restaurants, especially the Italian, were absolutely perfection in taste and service. Plenty of seating at both the pools and beach, but also at the bar areas. Fun family entertainment most evenings, family-oriented in that the bars were not too boisterous. The kids activities and club are not for the older age (10-12) kids as they'd be bored, and there were no teenage-specific activities. My daughter (13) made many friends, however, with whom she could roam or hang out. If you can, book a swim up room. That way all the friends are swimming and getting (non-alcoholic) drinks, or playing ping pong while you surreptitiously observe that all is well. Also, the room is so comfortable! We spent one day at Xel-ha and I highly recommend that you do too. We had a blast.
My kids and I had a wonderful time at Azul Beach. We loved the location, quietness, family-friendly atmosphere, and the amazing service. The reasons I didn't give 5 palms everywhere are as follows: - for a resort that prides itself on being "gourmet", we were disappointed in the food. Most of it was fine, not excellent, but some desserts completely inedible. However presentation of the food was top notch - The hotel tries in many ways to sell you additional services, for the spa or tours. It can get a little bit annoying. - The beach had a lot of algae. It didn't prevent us from swimming in the turquoise blue waters, but wasn't ideal. It may have been due to the season, as I've heard other guests say they had not had that issue before.
This is a fantastic resort, with an outstanding staff, all the way around.. from the spa to the restaurants... would definitely return. family vacation for about 4 nights .. perfect amount of time.. beds for the beach always available - as long as we went to front desk the night before, we had a spot the next day... so every day we had a spot ! They try to sell you a "time share" - that is the only negative statement I can make...
We are already wanting to plan out next trip back, Thankyou to everyone who made us feel comfortable!