The unit we stayed in was dated, but was fairly clean. If you are looking for world class service and lots of amenities (although, there is a place to get burgers for lunch right by the beach) this may not be the place for you. However, I have to say the staff I encountered were certainly friendly, and nobody made us feel unwelcome. The main reason to stay at Sapphire is the nice beach and the fact you are literally seconds from your door to the water. Also, being on the east end puts you closer to St. John (go there for a full day trip-it's much less commercial and very beautiful in spots) I have heard there are VAST differences in the quality of some of the units, so I will be checking into this next time we go to St. Thomas.
I made my travel plans at the last minute and did not have huge expectations for this resort. Unfortunately, my expectations were met. The resort is very rundown and reminded me of Gilligan's island. There were none of the usual comforts that you grow accustomed to when traveling to the carribean. No coffee in the rooms, no onsite place to dine. No ice machines. I had to take a taxi to eat. The staff was somewhat bothered with any requests that I had. The lady that handled the breakfast "shack" refused to acknowledge you unless you said good morning to her first. The beach was pretty. The pool was "ok". I will never go back sorry to say. I will say that the condo I stayed in F105 was well maintained. Otherwise, the trip was a bust.
We were upgraded to a beachfront room and it was beautiful! Everything went smoothly and I will definitely use CheapCarribean in the future for great deals on vacations! I would recommend the beachfront rooms on the bottom floor- it would be well worth it to pay extra. To avoid the cruise ship crowds you can day trip the the other islands. Amazing!
Sapphire Beach room views are worth the stay. The condo was recently renovated. Waking each day to the white sand and blue water was so relaxing. Sapphire is the place to be for rest and relaxation.
We have toured the whole U.S. Virgin Island. We have determined that Sapphire Beach Resort and Marina probably has one of the best beaches and views of the island, however, the management of the resort can be call nothing short of "Horrible". I have never stayed at a place where when you walked in, half of the light bulbs did not work. The remote control of the TV did not work. The room smelled old and musty. The room is not very clean. I often felt that there were bugs on the couch. The view from the room is breath taking and it is a beach resort but it took us 4-5 trips to the office to get some beach towels. There is no lobby for the Resort, just a small room used as its office. The people at the desk simply did not care. We found out on our last day that the owner and the management company had some conflicts and it was agreed to let the hotel rot. And rot it did. The resort looks semi-decent from the front but looking at it from the back, you will be shocked. It looks grey and run down from the back. It is a shame.